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Consulting Blog

  • Caring for Our Caregivers: Workforce Safety as a Leadership Priority

    Resource → Consulting Blog • Added on Oct 8, 2020

    The safety vulnerabilities that have emerged through the COVID-19 crisis should be a call to action for health care organizations to prioritize workforce safety. In this blog, Chief Safety & Transformation Officer Tejal Gandhi and Partner, Strategic Consulting, Steve Kreiser describe how leaders can achieve success in harm prevention by adopting high reliability principles and practices to align their worker safety and patient safety efforts and create a unifying system to drive improvement.

  • Caring for COVID and Non-COVID Patients Across the Care Continuum

    Resource → Consulting Blog • Added on Sep 28, 2020

    In this blog, Bonnie Thompson, Senior Associate, Strategic Consulting, discusses how health care organizations can work to safely provide care to their non-COVID patients while continuing to meet the ever-changing needs of COVID-positive patients. She outlines how various sectors of the care continuum, from outpatient services to community care, can indefinitely balance the needs of both populations.

  • Leveraging Your Data to Advance High Reliability Organizing

    Resource → Consulting Blog • Added on Sep 1, 2020

    Utilizing data and metrics optimally requires a strong understanding of the five principles of high reliability organizations (HROs) along with successful approaches to data strategy. In this blog, Dragana Gough, Director, Strategic Consulting, outlines these principles to show how data strategy that is rooted in high reliability allows organizations to accurately measure harm, reduce defects in care that lead to safety events, and continuously move toward the goal of zero harm.

  • Leading with Lean: Eliminating Waste Improves Engagement

    Resource → Consulting Blog • Added on Jun 22, 2020

    Spending time on wasteful activities erodes engagement and prevents health care workers from performing their roles to the best of their abilities, which in turn negatively impacts patient experience. In this blog, Brad Pollins, Senior Manager, Strategic Consulting, speaks from his expertise in Lean management to advise organizations on how to identify and reduce waste to transform culture.

  • Modifying Rounding Practices to Support Caregivers During the COVID-19 Pandemic

    Resource → Consulting Blog • Added on May 27, 2020

    In this blog, Julie Samuelson, Senior Associate, Strategic Consulting, emphasizes the importance of maintaining rounding as a best practice during COVID-19 and advises organizations on how to modify rounding methods during the pandemic while continuing to ensure the highest level of patient care and workforce engagement.

  • COVID-19: Is Your ED Prepared for the Next Wave of Patients?

    Resource → Consulting Blog • Added on May 27, 2020

    Even as many organizations across the country begin to recover from the COVID-19 crisis, they need to plan for recurrent surges. From assessing remaining PPE availability to reevaluating staffing capacity, in this blog, Brian Wood, Senior Associate, Strategic Consulting, provides strategies for emergency departments to deal with the next wave of patients.

  • Getting Your OR Back on Track After Elective Case Cancellations

    Resource → Consulting Blog • Added on May 20, 2020

    Restoring surgical services after elective case cancellations and postponements due to COVID-19 crisis management will take time, teamwork, and focused planning to ensure a safe environment, according to Laura Lutz, Senior Associate, Strategic Consulting. As these procedures are a large source of revenue for health care organizations, most are eager to get their surgical schedules back on line. In this blog post, Lutz will provide a road map, from the critical planning phase right up to screening patients, for resuming elective surgical procedures in the COVID-19 era.

  • Appreciative Coaching as a Tool for Supporting Resilience in a Time of Crisis

    Resource → Consulting Blog • Added on May 19, 2020

    During the COVID-19 pandemic, organizations may be tempted to put best practices on pause while seeking to address unexpected challenges. Yet, it is precisely in times of uncertainty that fidelity to high reliability practices and proven methods for safe, high-quality care delivery is essential. In this post, Rhonda Brown, Senior Associate, Strategic Consulting, advises leaders on how to consistently employ high reliability rounding with appreciative coaching to provide emotional and operational support to staff and maintain culture of safety.