A Playbook for Winning on HCAHPS

Added on Jul 25, 2015

Our Lady of the Lake Regional Medical Center (OLOLRMC) is a 720-bed facility in BatonRouge, La. One of the largest private medical centers in Louisiana, it treats more than35,000 patients in the hospital and serves more than 350,000 people through outpatientlocations with the assistance of more than 1,000 physicians and 4,000 employees. AMagnet-designated facility, it was the hospital of the year for 2008 and 2010 (LouisianaState Nurses Association) and recipient of the Louisiana Performance Excellence award(Louisiana Quality Foundation) in 2008 and 2010.