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Leveraging Telemedicine to Improve Care Coordination and Financial Recovery
Feb 01, 2021
Feb 01, 2021
Telemedicine emerged early in the pandemic as a highly effective option for safely meeting patients’ ambulatory care needs while minimizing the risk of COVID spread among patients and caregivers. In addition to being an important vehicle for care delivery, telemedicine has the potential to improve the patient experience through enhanced care coordination and help bolster health care organizations’ financial recovery.
To reap the greatest benefits from telemedicine and recoup some of the revenue lost as a result of canceled surgeries, personal protective equipment costs, and other COVID-related expenses, ambulatory care providers should leverage the reimbursable telemedicine components that promote the coordination of care across the patient journey.
Research has shown that effective care coordination allows for earlier detection of problems, more precise intervention, and increased patient confidence in providers. When utilized properly, virtual care advances care coordination because it allows for
During the COVID-19 pandemic, reimbursement has become more ubiquitous for E/M (evaluation and management) visits conducted via telemedicine, and patients have become more receptive to virtual services. Within two months of the pandemic’s onset, nearly 70% of patient experience surveys administered by Press Ganey in the medical practice environment demonstrated at least some type of virtual service delivery, with data indicating overwhelmingly positive responses to telemedicine. Following is a list of billable components of virtual care that improve care coordination, facilitate self-care, and improve the transition from a higher care setting to the home environment. These elements can be incorporated into chronic care management, transitional care management, and behavioral health integration frameworks to make them stronger.
Patient contact through telemedicine provides an efficient mechanism to enhance frequency of interactions, and now, many virtual components are reimbursable as stand-alone services. These virtual tools can help give patients the confidence and support they need to be successful in self-management as well as provide organizations with new sources of revenue.