Zero Harm: How to Achieve Patient and Workforce Safety in Health Care

Added on Nov 13, 2018


Delivering patient care that is safe and free of errors is a fundamental goal of every health care organization seeking to deliver on the patient promise of safe, high quality, patient-centered care. In Zero Harm: How to Achieve Patient and Workforce Safety in Health Care, a team of award-winning experts with decades of experience in safety and high reliability offer their insights to help health care leaders and front-line staff achieve this goal. 

Written by a team of Press Ganey experts and featuring lead authors Craig Clapper, PE, James Merlino, MD, and Carole Stockmeier, MHA, Zero Harm is an indispensable resource for reducing preventable errors and producing measurable results by putting the patient, and safety, first. The comprehensive, practical guide offers a strategic framework for eliminating patient and workforce harm and supporting a culture of excellence. Citing experience from multiple high-risk yet highly reliable industries as well as more than 1,200 providers that employ Press Ganey’s approach to safety culture transformation, Zero Harm delivers a blueprint for applying the principles of safety and High Reliability science to inspire concrete methods that health care organizations can adopt immediately to help eliminate preventable errors. 

“Achieving Zero Harm is at the core of every health care organization’s mission,” said Craig Clapper, Partner, Press Ganey. “It is an aspirational yet achievable goal that requires an ongoing commitment and a disciplined approach across the enterprise. The insights and actionable strategies outlined in Zero Harm will serve as a valuable guide to health care leaders and front-line staff throughout their safety journey.” 

Hard copies and eBook digital downloads are available via AmazonBarnes ​& Noble and 800ceoread.