Workforce Engagement Improves Patient Experience at Parkland Health

Added on Apr 18, 2019

At Parkland Health, Workforce Engagement Is the Foundation of Patient Experience Improvement
By Diana Mahoney

Parkland Health & Hospital System's integrated workforce engagement and patient experience improvement strategy has helped the Dallas-based organization make significant gains in both areas and build a culture rooted in trust. Collaborative action planning designed to address the workforce and patient experience issues that have the most influence on organizational performance empowered teams to develop and own their improvement efforts. The approach helped leadership identify a direct relationship between three key workforce metrics—employee engagement, employee turnover, and number of Tier 1 leaders—and organizational performance on the Likelihood to Recommend patient experience measure.
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