Spreading Good News: Good Will and Camaraderie Provide Beacon of Hope

Added on May 5, 2020

Spreading Good News: Good Will and Camaraderie Provide Beacon of Hope
By ​Lauren Keeley

Even during this period of prolonged stress and anxiety brought on by the COVID-19 pandemic, organizations and communities across the country continue to come up with innovative ways to lend recognition and support to caregivers. “Overwhelmingly, we are seeing stories of hope, camaraderie, teamwork, and heroism on both an individual and organizational level, and it just keeps growing,” said Mary Jo Assi, Associate Chief Nursing Officer and a leading member of Press Ganey’s COVID-19 Caregiver Collaborative. We began documenting some of these acts of kindness and gratitude in the previous issue of Industry Edge. Following are some new examples that have been shared with us by health systems across the country.

  • Nurses at Morristown Medical Center, part of Atlantic Health, received a moving display of appreciation as a man stood outside an ED window holding a sign that read, “Thank you all in emergency for saving my wife’s life. I love you all.”
  • Valley Health System of northern New Jersey and southern New York has been sharing the number of patients discharged from its hospital every day on its Facebook page, thanking staff for their tremendous efforts.
  • Members of SCL Health have united to provide employees the ability to order high-demand food items and dry goods such as milk, eggs, bread, and toilet paper at wholesale prices, and pick them up at their work locations.
  • SCL Health has also developed a COVID-19 Associate Relief Fund to assist employees who are experiencing financial hardships and emergencies as a result of the pandemic. The grant-based program provides up to $1,000 in funds that do not need to be paid back.
  • Four hospitals in New Hampshire—Southern New Hampshire Medical Center and Elliot Health System (members of SolutionHealth), Catholic Medical Center (a member of GraniteOne Health), and St. Joseph Hospital (a member of Covenant Health)—have come together to launch the Front Lines NH Challenge Match. The initiative seeks to inspire and increase the impact of donations, matching up to $2,500 of individual or corporate gifts dollar for dollar.
  • The nonprofit COVID Tech Connect is providing tablet computers to COVID-19 patients in hospitals across the country so that they can connect with their loved ones who are restricted from visiting.
  • Hospitals and health care workers across the country have been urging communities to recognize the sacrifice of environmental services workers, who are on the front lines of the pandemic cleaning and disinfecting both public spaces and patient care areas of hospitals to keep patients and caregivers safe.
We encourage everyone to continue sharing the acts of kindness and messages of hope that surround you. If you have a positive story or initiative you would like us to feature in this series, please email lauren.keeley@pressganey.com. Together, these points of light provide a powerful beacon that offers caregivers much-needed support and encouragement.

 Visit our dedicated COVID-19 webpage for additional resources.