Spreading Good News: Expressions of Humanity and Support Lift Up Caregivers

Added on Jun 4, 2020

Spreading Good News: Expressions of Humanity and Support Lift Up Caregivers, Patients, and Families
By ​Lauren Keeley

Although health systems across the country are in various stages of pandemic response—some still in surge mode, others planning for recovery—acts of kindness and support for caregivers, patients, and families have remained constant, reminding us that humanity and compassion are at the core of health care. Evidence of this can be seen in the following examples, as well as in those we have highlighted previously in Industry Edge.

  • Providence St. Joseph Health has launched the Coronavirus Chronicles, a storytelling and listening initiative for caregivers, patients, and others to share their experiences during the COVID-19 pandemic. The project ​offers a safe digital space to share heartfelt images, art, audio, video, and text stories.
  • New Hampshire-based Dartmouth-Hitchcock Health has created a COVID-19 Community Relief Fund to provide financial assistance to those in the community suffering from the economic, social, and health impacts of the pandemic. For a limited time, donations to the fund will be matched dollar for dollar, up to a total of $35,000, thanks to the generosity of ImmuNext Inc. and an anonymous donor.
  • CommonSpirit Health in Chicago has turned its hospital cafeterias into grocery stores where employees can shop after their shifts for food and household goods that may be in short supply at retail stores, saving employees time and limiting their public exposure.
  • At NewYork-Presbyterian Queens, a patient experience officer and nurse manager are lifting their colleagues’ and patients’ spirits by singing to units throughout the hospital. They have affectionately dubbed these duets their “Ain’t No Mountain High Enough” tour.
  • Colorado-based Centura Health caregivers who were called off due to low volumes and the postponement of elective surgeries are providing staffing support to three facilities in hard-hit areas of New Jersey: Trinitas Regional Medical Center, St. Joseph’s Health, and St. Peter’s Healthcare System. Three members of the 34-member caregiver team are creating and sharing video diaries of their experiences on the front line.
  • The Hospital for Special Surgery in New York has transformed from a world-class orthopedic hospital into a hospital that cares for COVID-19 patients during the outbreak.
  • Leaders from Rush Copley Medical Center in Aurora, Illinois, round on staff once or twice per week with a “comfort cart” that is stocked with a combination of purchases as well as donations from community businesses.
  • At Thomas Jefferson University Hospital in Philadelphia, a group of nurses who run the COVID-19 testing and call themselves the “Swab Squad” shared a video of themselves dancing to the song “Level Up” by Ciara as they prepared to take on the day. The video went viral and Ellen DeGeneres featured it on EllenTube.
If you have a positive story or initiative you would like us to feature in this series, please email lauren.keeley@pressganey.com.

 Visit our dedicated COVID-19 webpage for additional resources.