Spreading Good News: Community Support Keeps Morale Up in Hospitals

Added on Aug 6, 2020

Spreading Good News: ​Community Support Keeps Morale Up in Hospitals
By ​Lauren Keeley

Community members across the country remain committed to supporting COVID-19 caregivers and essential workers in whatever ways they can. From small acts of charity to warm displays of gratitude, expressions of solidarity remind health care workers that they are not alone in their fight against the pandemic. For more examples of good news in health care’s “new normal,” see previous issues of Industry Edge.

  • When COVID-19 hit Ardent Health Services’ facility in Hackensack, N.J., early in the pandemic, a number of Ardent nurses from Oklahoma, Texas, and New Mexico traveled east to volunteer their support. As COVID spread across the country, it surged significantly in these states, and the nurses who were initially impacted in New Jersey have traveled west to assist at those facilities.
  • On the Fourth of July, members of Utah law enforcement hosted a “Good Night Lights” show for hospitalized patients, families, and caregivers at Intermountain Primary Children’s Hospital. The law enforcement team gathered at the facility and flashed their patrol car lights in lieu of local fireworks displays, which had been canceled.
  • In honor of 2020 being the “Year of the Nurse,” UC Davis Health has launched a blog where nurses can tell their stories in their own words.
  • ICU nurse John Shepard of IU Health Methodist Hospital in Indianapolis introduced mindfulness techniques and meditation to providers and staff in addition to creating programs to address the unique mental health issues of patients who have been ill with COVID-19.
  • Lenox Hill Hospital nurse Trinette Lewis used her vacation time to visit her mother in Murfreesboro, Tenn., where together they delivered glazed donuts, hot coffee, and handmade prayer cards to show appreciation to caregivers who’ve treated their family members over the years at Ascension Saint Thomas Rutherford.
  • A new hospital ranking aims to look at, in addition to quality of care, how much hospitals contribute to their community, with metrics like charity care and pay equity. The Lown Institute compiled a ranking of 3,282 hospitals, with top-ranking hospitals including JPS Health Network in Fort Worth, Texas; Marshall Medical Center in Placerville, Calif.; UPMC McKeesport in McKeesport, Penn.; and Seton Northwest Hospital in Austin, Texas.
If you have positive stories to share around COVID-19 pandemic response at your organization, please email lauren.keeley@pressganey.com.  Visit our dedicated COVID-19 webpage for additional resources.