Press Ganey Books



  
 
All Press Ganey books can be purchased through Amazon, Barnes & Noble, or Porchlight Books.
 
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The Good Doctor: What it Means, How to Become One, and How to Remain One
By Thomas H. Lee, MD

What does it mean to be a good doctor today?

To answer that question, Dr. Thomas Lee, a renowned practicing physician, healthcare executive, researcher, and policy expert, takes us to the front lines of care delivery to meet seven inspiring, transformative doctors who are making a profound difference in patients’ lives–as well as their own.

Learn more about ​The Good Doctor.
 
 

 
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Zero Harm: How to Achieve Patient and Workforce Safety in Health Care
Ed. Craig Clapper, PE, James Merlino, MD, and Carole Stockmeier

Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety.

Learn more about Zero Harm.
 
 

 
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The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience
By Christina Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN

Drawing on her 360-degree perspective, Press Ganey's Chief Nursing Officer Christina Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting. When suffering decreases, Dempsey argues, outcomes improve for patients and those who care for them. 

Learn more about ​The Antidote to Suffering.
 
 
 
 
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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
By Thomas H. Lee, MD

One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways―that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. 

Learn more about ​An Epidemic of Empathy in Healthcare.
  
 
 
 
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