Press Ganey Books

The Engaged Caregiver: How to Build a Performance Driven Workforce to Reduce Burnout & Transform Care
Ed. Joseph Cabral, Thomas H. Lee, MD, and Martin Wright

More than half of US physicians and 40 percent of nurses experience one or more symptoms of burnout. 

Written by a team of thought leaders with deep expertise in health care workforce engagement and cultural development, The Engaged Caregiver provides an actionable plan for creating a resilient work culture that empowers caregivers and gives them the tools to provide safe, high-quality, patient-centered care.
 
Learn more about ​The Engaged Caregiver.

 
 

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The Good Doctor: What it Means, How to Become One, and How to Remain One
By Thomas H. Lee, MD

What does it mean to be a good doctor today?

To answer that question, Dr. Thomas Lee, a renowned practicing physician, healthcare executive, researcher, and policy expert, takes us to the front lines of care delivery to meet seven inspiring, transformative doctors who are making a profound difference in patients’ lives–as well as their own.

Learn more about ​The Good Doctor.

 
 

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Zero Harm: How to Achieve Patient and Workforce Safety in Health Care
Ed. Craig Clapper, PE, James Merlino, MD, and Carole Stockmeier

Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem―and provide evidence-based solutions―a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety.

Learn more about Zero Harm.

 
 

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An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage
By Thomas H. Lee, MD

One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways―that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. 

Learn more about ​An Epidemic of Empathy in Healthcare.