Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced the appointment of Michael Warren to the role of Market President for the Great Lakes region in the U.S. He will assume responsibility for client partnerships in Ohio, Michigan, Illinois, Wisconsin, Indiana and Minnesota. In his role, Warren will work closely with health care organization leaders in the region to drive growth and improve patient, clinician and staff experience.
Mike will be influential to Press Ganey’s leadership team, bringing his expertise directly to the clients and executives in this important region. With our recent acquisition of Forsta, Press Ganey has expanded offerings and insights to provide deeper understanding of patient, consumer and workforce experiences, and Mike’s leadership and expertise will be critical to help clients move from understanding to actionDan Litwer
Chief Client Officer, Press Ganey
Warren brings more than two decades of deep industry expertise providing strategic guidance to health systems, health plans, and healthcare technology companies. He comes to Press Ganey following more than seven years at AVIA, a privately held professional services firm dedicated to advancing digital transformation for health systems, where he was a part of the founding team. He has also held sales and client engagement leadership roles at Sg2 (a subsidiary of Vizient) and Merck & Co, and he started his career at Deloitte Consulting.
“This is a challenging time for health systems. With growing competition from new entrants and unprecedented workforce challenges, it has never been more important to understand the human experience. Success hinges on our ability to drive improvement with our patients, employees, clinicians, and members,” Warren said. “I’m eager to partner with our clients to better understand their unique needs and leverage our tools and expertise to solve their toughest problems. Together, I am confident we can create a new model for human experience in healthcare. The work at Press Ganey feels more important now than ever before.”
About Press Ganey
Press Ganey, a leading healthcare performance improvement solutions company, offers an integrated suite of solutions that put Human Experience at the center of healthcare enterprise transformation. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address patient experience, healthcare consumer experience, workforce engagement, safety, clinical excellence and more. Guided by its team of renowned healthcare thought leaders, Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering, enhance caregiver resilience and improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer.
Global Director of Communications