Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website. # Press Ganey: Press Ganey: Healthcare Experience Analytics and Insights ## Sitemaps [XML Sitemap](https://www.pressganey.com/sitemap_index.xml): Includes all crawlable and indexable pages. ## Posts - [Building safer cultures, and a stronger nursing workforce](https://www.pressganey.com/resources/blog/building-safer-cultures-and-a-stronger-nursing-workforce/): By Tejal Gandhi, MD, Chief Safety and Transformation Officer, Press Ganey - [Why healthcare employee experience should matter to health plan leaders](https://www.pressganey.com/resources/blog/why-healthcare-employee-experience-should-matter-to-health-plan-leaders/): By David Shapiro, Senior Vice President and General Manager of Member Experience, Press Ganey - [3 essential elements of market research for healthcare marketers](https://www.pressganey.com/resources/blog/3-essential-elements-of-market-research-for-healthcare-marketers/): Today, most healthcare marketers have access to more data than ever, but much of it is fragmented, outdated, or too broad to support action. Brand data may live in one place, patient experience data in another, and reputation insights somewhere else entirely. While each source is useful on its own, the disconnect makes it harder to understand what’s really driving consumer choice.  - [Why social capital is the new competitive advantage for nurse retention](https://www.pressganey.com/resources/blog/why-social-capital-is-the-new-competitive-advantage-for-nurse-retention/): By Jeff Doucette, SVP and Chief Nursing Officer, Press Ganey - [Safety Coach: How AI can help prevent harm at scale ](https://www.pressganey.com/resources/blog/safety-coach-how-ai-can-help-prevent-harm-at-scale/): By Tejal Gandhi, MD, Chief Safety and Transformation Officer, Press Ganey - [Pride, trust, and safety culture in healthcare](https://www.pressganey.com/resources/blog/pride-trust-and-safety-culture-in-healthcare/): By Jeff Doucette, SVP and Chief Nursing Officer, and Deirdre Mylod, PhD, SVP, Research and Analytics, Press Ganey - [The hidden impact of Depression Screening and Follow-Up](https://www.pressganey.com/resources/blog/the-hidden-impact-of-depression-screening-and-follow-up/): By Kori Haddix, Director of Health Plan Strategy, Press Ganey - [We’re making progress in employee engagement. Now comes the hard part.](https://www.pressganey.com/resources/blog/were-making-progress-in-employee-engagement-now-comes-the-hard-part/): By Jessica Dudley, MD, Chief Clinical Officer, Press Ganey - [Why providers should care about health plan member experience](https://www.pressganey.com/resources/blog/why-providers-should-care-about-health-plan-member-experience/): By Thomas H. Lee, MD, Chief Medical Officer, Press Ganey - [Pediatrics at a tipping point: Designing for trust under pressure](https://www.pressganey.com/resources/blog/pediatrics-at-a-tipping-point-designing-for-trust-under-pressure/): By Chrissy Daniels, Chief Experience Officer, Press Ganey - [Applying HRO principles to Safety II in healthcare](https://www.pressganey.com/resources/blog/applying-hro-principles-to-safety-ii-in-healthcare/): By David Varnes, Principal, Press Ganey Consulting, and Dr. Tejal Gandhi, Chief Safety and Transformation Officer, Press Ganey. - [Proposed CJR-X: OAS CAHPS to enter pay-for-performance territory for the first time  ](https://www.pressganey.com/resources/blog/proposed-cjr-x-oas-cahps-to-enter-pay-for-performance-territory-for-the-first-time/): By Eme Augustini, Policy Director, Thought Leadership, Press Ganey - [Safety in 2026: From fragile systems to Zero Harm 24/7](https://www.pressganey.com/resources/blog/safety-in-2026-from-fragile-systems-to-zero-harm-24-7/): Safety in healthcare has always been complex. And that complexity has only compounded over time. The workforce is under more strain than ever, with increasing acuity and momentous technological change—demands that require more (and better) than infrequent, incremental improvement. What’s needed now is a fundamental shift in how safety is led, prioritized, and sustained.  - [Are you making the most of patient feedback?](https://www.pressganey.com/resources/blog/are-you-making-the-most-of-patient-feedback/): Most healthcare organizations are rich in patient feedback, but poor on activating it. Put another way: While they collect survey data, far fewer turn those insights into online reviews that build trust and attract new patients. Are you leaving this valuable resource untapped? - [3 little words, one year later: Helping our systems heal](https://www.pressganey.com/resources/blog/3-little-words-one-year-later-helping-our-systems-heal/): By Chrissy Daniels, Chief Experience Officer, Press Ganey - [APPs are the key to healthcare access. Our leadership models  haven’t caught up. ](https://www.pressganey.com/resources/blog/apps-are-the-key-to-healthcare-access-our-leadership-models-havent-caught-up/): By Anita Opdycke, DNP, APRN, RN, PMHNP-BC, NP-C, SVP/Partner, Press Ganey Consulting and Advisory Services  - [How AI engines and Ask Maps is changing trust signals in provider search](https://www.pressganey.com/resources/blog/how-ai-engines-and-ask-maps-is-changing-trust-signals-in-provider-search/): Google Maps is no longer just a directory layered on top of navigation. With Ask Maps, Google is transforming Maps into a discovery engine that can interpret nuanced questions, surface relevant providers, and guide patients from search to decision in a single experience. - [Navigating iOS 26 and the future of patient feedback](https://www.pressganey.com/resources/blog/navigating-ios-26-and-the-future-of-patient-feedback/): In September 2025, Apple released iOS 26, introducing new features that help users screen unknown callers and text messages. These updates are designed to give people more control over their mobile experience, deciding what gets their attention and what doesn’t.  - [The final rule dropped! No big surprises, but the impact isn’t evenly distributed.](https://www.pressganey.com/resources/blog/the-final-rule-dropped-no-big-surprises-but-the-impact-isnt-evenly-distributed/): By Jessica Assefa, Partner, Health Plan Consulting, Press Ganey. - [PX Foundations’ spring 2026 release brings new dashboards, an enhanced reporting experience, and more cross-domain visibility to patient experience leaders](https://www.pressganey.com/resources/blog/px-foundations-spring-2026-release-brings-new-dashboards-an-enhanced-reporting-experience-and-more-cross-domain-visibility-to-patient-experience-leaders/): PX Foundations is Press Ganey’s next-generation reporting and analytics tool for patient experience (PX) data. In addition to an out-of-the box dashboard-centric experience that helps surface high-impact data and trends, you get a quarterly product release schedule to deliver experience enhancements and bring visibility to other parts of the Human Experience. See below for a full list of what’s new. - [Recent BX product enhancements will help teams work more efficiently and with greater precision](https://www.pressganey.com/resources/blog/recent-bx-product-enhancements-will-help-teams-work-more-efficiently-and-with-greater-precision/): This quarter, Press Ganey’s brand and consumer experience team prioritized new features and enhancements to improve your product experience and make it easier for you to drive real impact for your organization. See below for a full list of product releases. - [High reliability and high resilience: The operating system for safer, adaptive care](https://www.pressganey.com/resources/blog/high-reliability-and-high-resilience-the-operating-system-for-safer-adaptive-care/): By David Varnes, Principal, Press Ganey Consulting, and Dr. Tejal Gandhi, Chief Safety and Transformation Officer, Press Ganey. - [The good, the bad, and the business opportunity: Negative reviews](https://www.pressganey.com/resources/blog/the-good-the-bad-and-the-business-opportunity-negative-reviews/): By Hannah Borchik, Director of Consumerism Advisory, Press Ganey. - [Does your organization operate like 3 hospitals under one roof?  ](https://www.pressganey.com/resources/blog/is-your-organization-operating-like-three-hospitals-under-one-roof/): By Milissa Eagle, MA, Director of Workforce Analytics, Press Ganey.  - [Supported staff, safer systems: The case for strong safety culture ](https://www.pressganey.com/resources/blog/supported-staff-safer-systems-the-case-for-strong-safety-culture/): By Milissa Eagle, MA, Director of Workforce Analytics, Press Ganey.  - [Beyond Google: Managing your healthcare reputation in the age of AI](https://www.pressganey.com/resources/blog/beyond-google-managing-your-healthcare-reputation-in-the-age-of-ai/): For years, healthcare reputation strategy centered around Google reviews. And that’s a strategy that made complete sense in a traditional search-driven world. - [The voice of caregivers:  What they want you to hear](https://www.pressganey.com/resources/blog/the-voice-of-caregivers-what-they-want-you-to-hear/): By Milissa Eagle, MA, Director of Workforce Analytics, Press Ganey.  - [Safety, social capital, and the courage to lead: Reflections from HX26](https://www.pressganey.com/resources/blog/safety-social-capital-and-the-courage-to-lead-reflections-from-hx26/): By Thomas H. Lee, MD, Chief Medical Officer, Press Ganey. - [AI is a leadership race, not a technology one](https://www.pressganey.com/resources/blog/ai-is-a-leadership-race-not-a-technology-one/): By Darren Dworkin, President and Chief Operating Officer, Press Ganey - [CMS is adding OAS CAHPS to the Overall Hospital Quality Star Ratings. What to know.](https://www.pressganey.com/resources/blog/cms-is-adding-oas-cahps-to-the-overall-hospital-quality-star-ratings-what-to-know/): By Eme Augustini, Policy Director, Thought Leadership, Press Ganey - [Frictionless experiences are the new foundation of patient loyalty](https://www.pressganey.com/resources/blog/frictionless-experiences-are-the-new-foundation-of-patient-loyalty/): By Pranav Desai, SVP, GM, Brand Experience, Press Ganey - [Celebrating excellence in healthcare and innovation at HX26](https://www.pressganey.com/resources/blog/celebrating-excellence-in-healthcare-and-innovation-at-hx26/): By Dan Litwer, EVP and Chief Growth Officer, Healthcare, Press Ganey - [Zero Harm 24/7: A bold commitment to safer care—every day, everywhere](https://www.pressganey.com/resources/blog/zero-harm-24-7-a-bold-commitment-to-safer-care-every-day-everywhere/): By Dr. Tejal Gandhi, Carole Stockmeier, and Kerry Butler - [Employee safety culture: Being safe and feeling safe, 24/7](https://www.pressganey.com/resources/blog/employee-safety-culture-being-safe-and-feeling-safe-24-7/): By Tejal Gandhi, MD, Chief Safety and Transformation Officer, Press Ganey. Coauthored by Milissa Eagle, MA, Director of Workforce Analytics, Press Ganey. - [Engagement on the rebound: New trends and insights](https://www.pressganey.com/resources/blog/engagement-on-the-rebound-new-trends-and-insights/):  After years of unrelenting pressure, the healthcare workforce is finally showing us something we haven’t seen in quite some time: a real, measurable rebound in both employee and physician engagement. Press Ganey’s latest national insights—reflecting the voices of over 2.6M caregivers in 2025—paint a picture of a workforce that is healing, refocusing, and reconnecting with its purpose. - [Safety is foundational: CMS is changing how patient safety measures affect hospital Star Ratings. Here’s what to know.](https://www.pressganey.com/resources/blog/cms-is-changing-how-patient-safety-measures-affect-hospital-star-ratings/): Safety has always been the bedrock of quality care, quietly underpinning every procedure, every patient interaction, every clinical outcome. But too often, it’s been treated as a component of quality rather than its core. - [Improved review requesting precision, reporting clarity, and AI answer assist in recent BX product enhancements](https://www.pressganey.com/resources/blog/improved-review-requesting-precision-reporting-clarity-and-ai-answer-assist-in-recent-bx-product-enhancements/): Fall 2025 was an exciting season for our brand and consumer experience products at Press Ganey. Our product and engineering teams have been hard at work, introducing enhancements to make it easier to improve your online reputation and communicate your success with stakeholders. We’ve rounded up all the releases below. - [Medicaid plans are about to be publicly rated—are you ready?](https://www.pressganey.com/resources/blog/medicaid-plans-publicly-rated/): Medicaid quality measurement is entering a new era —not because the measures themselves are new, but because the stakes are. New regulations are pushing quality data out of the background and into public view. CMS’s 2024 Medicaid and CHIP Managed Care final rule accelerates a shift from behind-the-scenes reporting toward public-facing transparency. For Medicaid managed care organizations (MCOs), this shift brings real operational complexity and a chance to stand out. - [Inclusive hiring and onboarding: Laying the foundation for belonging](https://www.pressganey.com/resources/blog/inclusive-hiring-onboarding/): “Belonging” is a prerequisite for thriving teams. But “belonging” doesn’t begin on an employee’s first day. It starts the moment they engage with your organization. From initial interviews to early team interactions, new hires quickly form emotional impressions that shape their sense of connection, support, and cultural alignment. For leaders and HR teams, this is an important window to foster psychological safety, create meaningful inclusion, and lay the foundation for long-term engagement. From who’s involved in interviews to how each new team member is welcomed, every touchpoint is an opportunity to connect and reinforce inclusion.  - [Strategies for building sense of belonging](https://www.pressganey.com/resources/blog/building-belonging/): Belonging is the heartbeat of a workplace's culture. In healthcare, where human connection impacts every outcome, creating a sense of belonging requires takes deliberate, sustained effort to ensure every team member feels valued and respected, and supported with the resources they need to perform to the best of their abilities. When people experience true belonging, they bring their full selves to their work, collaborate more effectively, and, simply, deliver better care. For leaders, that means designing environments rooted in trust, inclusion, and shared purpose—where psychological safety and empathy are modeled every day. - [Safety: The standard of trust in healthcare](https://www.pressganey.com/resources/blog/safety-the-standard-of-trust-in-healthcare/): In high-stakes industries like healthcare, safety has always been a cornerstone of experience and quality. But "safety,” in healthcare, is no longer confined to clinical outcomes or regulatory “to-dos.” For today’s patients, it’s just as important to feel safe as it is to be clinically safe. And that feeling begins before the appointment is even booked. - [Creating a culture of belonging in healthcare: Overcoming common barriers](https://www.pressganey.com/resources/blog/culture-of-belonging/): In the complex, fast-paced world of healthcare, where collaboration, compassion, and precision are crucial, cultivating a sense of belonging among staff is more than a cultural goal—it’s essential to delivering high-quality patient care. When healthcare professionals feel seen, valued, and connected within their teams, they are more engaged, resilient, and committed to their work. - [Your brand is trust. And trust is built—or broken—before care is delivered.](https://www.pressganey.com/resources/blog/your-brand-is-trust-and-trust-is-built-or-broken-before-care-is-delivered/): In the eyes of the consumer, the lines between healthcare and the broader service economy have all but disappeared. Whether ordering delivery, booking a hotel, or making a doctor’s appointment, people expect the same things: seamless access, clear communication, and experiences that feel both personal and safe. - [Are you ready? CMS just ignited the biggest Stars shake-up in a decade](https://www.pressganey.com/resources/blog/cms-stars-shake-up/): CMS didn’t just update the Medicare Advantage Star ratings program—they hit the reset button. Buried in a 465-page proposed rule released on November 25 is a major shake-up: 12 measures eliminated, the highly anticipated Excellent Health Outcomes for All (formerly HEI) reward scrapped and a return to the Reward Factor. - [Using AI (the right way) to advance patient safety](https://www.pressganey.com/resources/blog/using-ai-the-right-way-to-advance-patient-safety/): Artificial intelligence is already shaping the future of healthcare. But how we use it will determine whether that future is safer, fairer, and more human. - [Why employee engagement matters for optimal healthcare outcomes](https://www.pressganey.com/resources/blog/why-employee-engagement-matters-for-optimal-healthcare-outcomes/): Coauthored by Milissa Eagle, MA, Director of Workforce Analytics. - [Stronger learning. Safer culture. Better experience.](https://www.pressganey.com/resources/blog/learning-safety-experience/): When I led safety at Brigham and Women’s Hospital in the early 2000s, there was a push for increased event reporting. I soon learned, however, that the real challenge was acting on the quantity of reports we were already receiving. Often, staff didn’t report, fearing they’d be blamed. But perhaps even more often, I would hear that they just didn’t see the point. They had no idea what happened to their reports and doubted anything would change—i.e., the “black hole” of reporting. - [Partnering to achieve and sustain Magnet or Pathway to Excellence Recognition](https://www.pressganey.com/resources/blog/press-ganey-blog-healthcare-experience-insights-magnet-pathway-to-excellence-recognition/): Across the country, nurse leaders have undertaken the journey toward Magnet® or Pathway to Excellence® (PTE) recognition—achievements that set organizations apart as leaders in quality, innovation, and nurse empowerment. The American Nurses Credentialing Center (ANCC) Magnet Recognition® and Pathway to Excellence Programs represent a high bar for nursing excellence. The path to designation is rigorous—but with the right support, it’s transformational. Press Ganey stands out as the strategic partner nurse leaders trust to streamline the Magnet and PTE process, accelerate improvement, and turn aspirations into reality. - [Press Ganey report reveals the trust factors reshaping how consumers make healthcare decisions](https://www.pressganey.com/resources/blog/press-ganey-report-reveals-the-trust-factors-reshaping-how-consumers-make-healthcare-decisions/): New data maps the journey from discovery to loyalty, demonstrating how safety, technology, and social capital can humanize every touchpoint and build lasting trust  - [AI in healthcare: A powerful tool for safety—if we keep people at the center](https://www.pressganey.com/resources/blog/ai-in-healthcare-safety/): For all the progress we've made in patient safety, some harms remain stubbornly entrenched—not for lack of effort, but because complexities continue to outpace the tools we rely on. But the acceleration of artificial intelligence (AI) offers a chance to close those safety gaps further, helping us work smarter, move faster, and keep patients safer.  ## Pages - [Employee experience consulting](https://www.pressganey.com/expertise/services/employee-experience-consulting/): Employee experience consulting - [Quality performer certification](https://www.pressganey.com/industry/healthcare/quality/core-measures-reporting/quality-performer-certification/): Quality performer certification The Quality Performer Hospital eMeasures (QP HEM) is ONC Certified HIT for Hospital ECQMs. Press Ganey Associates LLC   Date Certified: 12/31/2018  Quality Performer Hospital eMeasures Version 1.5  ONC-ACB Certification ID: 15.04.04.2834.Qual.15.00.0.181231  This Health IT Module is compliant with the ONC Certification Criteria for Health IT and has been certified by an ONC–ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. Drummond Group is accredited by ANSI and approved by ONC for the ONC Health IT Certification Program to certify Health IT Module(s) and Certification of other types of Health IT for which the Secretary has adopted certification criteria under Subpart C of 45 CFR.  Criteria Tested:170.315 (b)(10); (c)(1-3); (d)(1-3, 5, 12-13); (g)(4-5)  Clinical Quality Measures Tested: 9v6, 26v5, 31v6, 32v7, 53v6, 55v6, 71v7, 72v6, 102v6, 104v6, 105v6, 107v6, 108v6, 111v6, 113v6, 190v6, 334v4, 506v3, 529v1, 816v2, 819v2, 826v2, 832v2, 844v2, 871v2, 986v2, 996v3, 1028v1, 1074v2, 1206v2.  Additional software used: None  Files 2022 Real World Test Plan  2022 Real World Test Results  2023 Real World Test Plan  2023 Real World Test Results  2024 Real World Test Plan 2024 Real World Test Results 2025 Real World Test Plan Certificate of Health IT Compliance  Mandatory Disclosure Statement of Costs   Transparency Letter   Electronic Health Information Export  QRDA File Format   QRDA Category I Implementation Guide   QRDA Schematrons and Sample Files   - [SMS Terms and Conditions](https://www.pressganey.com/terms-of-service/brand-experience-sms/): Press Ganey Review Requests is an SMS program operated by Press Ganey Associates, LLC (“Press Ganey”). The program delivers text messages to individuals who have opted in to receive requests to share feedback about recent healthcare experiences. Messages are sent via SMS to the mobile phone number provided by the participant. - [Patient Experience solutions training resources](https://www.pressganey.com/patient-experience-solutions-training-resources/): Training webinars - [Healthcare’s Path Forward: How Ongoing Crises Are Creating New Standards for Excellence](https://www.pressganey.com/company/leadership/healthcares-path-forward-how-ongoing-crises-are-creating-new-standards-for-excellence/): by Thomas H. Lee, MD, Chief Medical Officer at Press Ganey - [Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence](https://www.pressganey.com/company/leadership/thomas-lee-book-social-capital-in-healthcare/): by Thomas H. Lee, MD, Chief Medical Officer at Press Ganey - [Speak to an expert](https://www.pressganey.com/speak-to-an-expert/): .marketostyles .mktoForm { - [Provider Verification](https://www.pressganey.com/industry/health-plans/provider-and-network-performance/provider-verification/): Provider Verification - [legal-y-privacidad](https://www.pressganey.com/legal-privacy/legal-y-privacidad/): Última revisión: 1 de enero del 2023 - [2025 Human Experience Award Recipients](https://www.pressganey.com/awards/2025-human-experience-award-recipients/): Recognizes organizations that demonstrate unwavering commitment to improving the experience of those they serve, determined by key measures in the Press Ganey patient experience or CAHPS survey.  - [Awards](https://www.pressganey.com/awards/): The Press Ganey Human Experience Awards honor healthcare organizations that set the standard for excellence across the care continuum. Grounded in rigorous, data-driven criteria, these awards recognize top performers in experience, engagement, nursing, quality, and safety – proving what’s possible when compassion is backed by insight.  - [Our history](https://www.pressganey.com/company/our-history/): Press Ganey was founded on a simple belief: that when we listen to people, we can make their lives easier. For over 40 years, we’ve helped organizations understand experience—how people feel, what they need, and what matters in the moments that define trust. - [State of HX](https://www.pressganey.com/state-of-hx/): In this paper, Press Ganey thought leaders offer insights and implications from the data, predictions for the future of healthcare, and commentary on which healthcare issues are the most pressing for healthcare leaders to address in 2024. - [Responsible disclosure policy](https://www.pressganey.com/legal-privacy/responsible-disclosure-policy/): Press Ganey is committed to protecting the privacy and security of data we receive, and our team of security professionals works diligently with our partners to help keep this information secure. We also understand the helpful role our users can play in our security program, and we request that our users notify us of any potential vulnerabilities or security concerns identified while using our websites and web applications in compliance with our Terms of Use and Privacy Policy. We will review every report and strive to ensure that appropriate steps are taken to remediate legitimate reported vulnerabilities.  If you would like to report a potential vulnerability or security concern, please send an email to security@pressganey.com. Please provide your name and contact information with each report. As reports may impact Protected Health Information (PHI) or other confidential data, all reports should be encrypted. Our PGP public key can be found here. So that we may effectively review and respond to your report, please provide details of the potential vulnerability or security concern. Make sure to include steps necessary to reproduce the issue, including any relevant logs and files (e.g., screenshots). Do not destroy or modify data or attempt to interrupt or degrade our services. Your report will be reviewed by Press Ganey and we will contact you if we need more information.  In order to protect our clients, we request that you do not post or share any information about a potential vulnerability or security concern until we have analyzed, responded to, and addressed the reported vulnerability or security concern and informed clients, if needed. We also request that you do not post or share any data belonging to Press Ganey or our clients. Addressing a security vulnerability can take time depending on the severity of the vulnerability and the affected systems. We are committed to being responsive and keeping you informed of our progress as we investigate and mitigate your reported concern.  - [PG Forsta technical and organizational measures](https://www.pressganey.com/legal-privacy/pg-forsta-technical-and-organizational-measures/): PG Forsta technical and organizational measuresMeasures of pseudonymization and encryption of personal dataPG Forsta will encrypt all client data at rest and while in transit over public networks.Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing systems and servicesPG Forsta will regularly apply security patches to computing devices and monitor for exploitable vulnerabilities.  PG Forsta will engage partners to perform external and internal penetration testing to look for potential risks to confidentiality, availability and integrity of SaaS products and Client Data.Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incidentPG Forsta will design and implement disaster recovery plans for its software and Client Data.  Restorability of backups will be tested regularly.  Systems storing Client Data will be protected against environmental impacts (water, fire, electrical).  Physical security and resilience systems will be regularly maintained by qualified personnel.  Disaster recovery plans will be tested periodically.Processes for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures in order to ensure the security of the processingPG Forsta will implement security monitoring technologies and internal and external audits to confirm ongoing compliance with its security policies.Measures for user identification and authorizationAll PG Forsta users will authenticate using unique credentials and strong passwords. Multi-factor authentication will be used for remote access to private services. PG Forsta will maintain proper controls for requesting, approving, granting, modifying, revoking and revalidating user access to systems and applications containing personal data.  All access requests will be approved based on individual role-based access, least-privilege principles, and reviewed on a regular basis for continued business need. All systems must meet PG Forsta’s security standards and employ security configurations and security hygiene practices to protect against unauthorized access to operating system resources. PG Forsta will follow a documented process for timely revocation of access for terminated staff.Measures for the protection of data during transmissionPG Forsta will encrypt all data in transit over public networks.   PG Forsta will employ encrypted and authenticated remote connectivity to its computing environments. Remote access to private PG Forsta systems and applications will be done through use of an encrypted private network (VPN).Measures for the protection of data during storagePG Forsta prohibits the transfer of Client Data onto personal removable media.  User workstations and SaaS infrastructure will be protected through encryption, malware prevention, and security monitoring.Measures for ensuring physical security of locations at which personal data are processedPG Forsta will implement physical security measures at its offices and data centers.  Controls will be based on likelihood and impact of unauthorized access to each site.  Access controls will ensure only authorized personnel have physical access to systems and applications containing personal data. Visitor procedures will ensure all visitors are logged and escorted.  Where data centers are owned/managed by subcontractors, PG Forsta will regularly confirm subcontractor compliance with substantially similar physical security controls and by requiring data center subcontractors to perform third-party audits (such as a SOC 2 type II).  PG Forsta will enforce a clean-desk policy for all staff with access to Client Data in shared spaces.Measures for ensuring events loggingPG Forsta will ensure that all system logs are collected and monitored by automated systems in near real-time.  Suspicious events will be investigated.Measures for ensuring system configuration, including default configurationPG Forsta will use hardened configurations to deploy all computing devices, including network, storage, and computing resources.Measures for internal IT and IT security governance and managementPG Forsta will create and maintain security and privacy policies.  Policies will be reviewed periodically and updated to reflect PG Forsta’s commitment to securing Client Data.  All PG Forsta staff will be trained on security practices and policies when hired and annually thereafter.Measures for certification/assurance of processes and productsPG Forsta will engage qualified third party auditors to review its information security program and to issue opinions or certifications validating the quality of the information security and privacy program.Measures for ensuring data minimizationPG Forsta Clients are responsible for determining how much data is collected and stored it PG Forsta SaaS products.Measures for ensuring data qualityPG Forsta offers software tools to enable clients to update and/or delete inaccurate personal data.Measures for ensuring limited data retentionPG Forsta Clients are responsible for data deletion within their SaaS subscription.Measures for ensuring accountabilityPG Forsta will grant Clients the right to perform audits and will ensure that all subcontractors allow PG Forsta to perform audits.  Audit rights ensure ongoing accountability for securing and protecting personal data.Measures for allowing data portability and ensuring erasurePG Forsta will logically delete client data at termination of SaaS agreements.  PG Forsta will sanitize all media at end-of-life in accordance with NIST SP 800-88 guidelines.Measures for securing custom software and software developmentPG Forsta will design and build its software with protection of personal data as a guiding principle.  PG Forsta will use industry standard tools to scan for quality code.  PG Forsta will test all web applications for common vulnerabilities prior to production release.Measures for reducing attack surfacePG Forsta will implement firewalls, intrusion detection, system hardening, and mobile device management technologies to reduce likelihood of a security incident.Measures for managing assets that process or store personal data.PG Forsta will implement an asset lifecycle program to maintain an inventory and ownership for all assets that process or store personal data. Measures for managing sub-processorsPG Forsta will ensure all sub-processors agree to implement and maintain substantially similar technical and organizational measures.  PG Forsta will assess sub-processors’ technical and organizational measures prior to engagement and regularly thereafter.Measures for detecting and responding to security incidentsPG Forsta will ensure that all system logs are collected and monitored by automated systems in near real-time.  Suspicious events will be investigated. PG Forsta will notify Data Controller of any incident impacting personal data without undue delay. - [Press Ganey subcontractor list](https://www.pressganey.com/legal-privacy/press-ganey-subcontractor-list/): To provide the highest quality of service, Press Ganey partners with top vendors to provide our services. We perform a security review of every potential vendor prior to selection, and vendors who take possession of PHI data undergo deeper and ongoing scrutiny, including a review of third-party audit reports. For the vendors listed below, each vendor agrees to terms that are substantially similar to Press Ganey’s own security program, including: - [Cookie notice](https://www.pressganey.com/cookie-notice/): Last revised: April 15, 2025 - [Press Ganey Information Security Team Public](https://www.pressganey.com/press-ganey-information-security-team-public/): Press Ganey Information Security Team public-----BEGIN PGP PUBLIC KEY BLOCK-----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=DMK8-----END PGP PUBLIC KEY BLOCK----- - [Responsible disclosure policy](https://www.pressganey.com/responsible-disclosure-policy/): Press Ganey is committed to protecting the privacy and security of data we receive, and our team of security professionals works diligently with our partners to help keep this information secure. We also understand the helpful role our users can play in our security program, and we request that our users notify us of any potential vulnerabilities or security concerns identified while using our websites and web applications in compliance with our Terms of Use and Privacy Policy. We will review every report and strive to ensure that appropriate steps are taken to remediate legitimate reported vulnerabilities.  - [Legal privacy](https://www.pressganey.com/legal-privacy/): Para español: - [Patient experience surveying](https://www.pressganey.com/industry/healthcare/patient-experience/patient-experience-surveying/): Patient experience surveying - [Non-discrimination notice](https://www.pressganey.com/non-discrimination-notice/): Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. 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