Watch our webinar to learn how Mount Sinai Health System has trained staff to gather meaningful patient data to improve health equity. 

In this is webinar, Pam Abner, vice president and chief diversity operations officer, discussed how Mount Sinai developed its training curriculum for gathering patient information, highlighting the importance of messaging and scripting to ensure standardization, and share some lessons learned.   

Erica Rubinstein, vice president of Service Excellence and Patient Experience, joined Pam Abner and explained the importance of breaking down silos and fostering a holistic approach to patient care by coordinating diversity, equity, and inclusion efforts with patient experience (PX) initiatives; viewing PX data through an equity lens; and using PX data as a measurement of health equity

Topics covered include the following:

  • Addressing EHR challenges of gathering patient information related to race and ethnicity
  • Educating staff to better understand the importance of diversity, equity, and inclusion for all
  • Coordinating with strategic partners across the organization for better alignment of equity work