Press Ganey Webinar: Care Redesign – Reimagining Care in the COVID-Era

Sep 23, 2020 - Wednesday, September 23, 2020

The COVID-19 pandemic has led to the rapid adoption of many new and innovative care delivery models and processes. Never have health care organizations had to navigate and adopt to change so quickly. The early days of the pandemic taxed many organizations as they worked to balance basic day-to-day operations with evolving patient needs, unclear regulatory requirements, and uncertain finances. Safety, patient experience, and workforce issues as well as new processes had to be developed, communicated, and measured in real time to allow for the provision of optimal care. Health care organizations that learn as they grow, determine what new and emerging practices to leverage going forward, and develop solid mechanisms for supporting patients, staff, and communities will have a solid foundation to help withstand the changing times.

Join us Wednesday, September 23, from noon to 1 p.m. ET, for an interactive panel discussion that will offer lessons learned, critical insights, and innovative practices as we look toward the future of health care. The panel will explore current strategies and developing opportunities that will not only help organizations deal with the current pandemic but will position them to thrive as they prepare for the new era in health care. The panel will include Press Ganey’s Adam Higman and Charles Hagood, along with the following health care executives:

James Jones, Vice President, Patient Care and Nursing Operations, UW Medicine, Valley Medical Center

Lisa Yerian, MD, Chief Improvement Officer, Cleveland Clinic

Arthur Gianelli, Chief Transformation Officer, Mount Sinai Health System & President, Mount Sinai Morningside

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