Advancing Equity Through Community Outreach: How Vidant Health Is Building Relationships with Patients, Families, and Team Members

Sep 24, 2020 - Thursday, Sept. 24, 2020

Join us on Thursday, September 24, for the second introductory webinar of the Press Ganey Equity Partnership and learn how Vidant Health began its equity journey by focusing on its workforce and acknowledging that they are part of the community they serve. This strategy supports Vidant Health’s belief that equity must start with ensuring that a diverse workforce feels they are treated equitably, and that high-quality, safe, and equitable care is provided for all.

During this webinar, Julie Kennedy Oehlert, DNP, RN, Chief Experience Officer at Vidant Health, will share innovative tactics for delivering critical health information to patients, families, and team members residing in low-trust communities. She will also discuss how the organization tailored its equity message to meet the needs of prospective patients through use of best practices such as bilingual education and outreach initiatives.

In addition, Tejal Gandhi, MD, MPH, CPPS, Chief Safety & Transformation Officer at Press Ganey, and Deirdre Mylod, PhD, Executive Director of Press Ganey’s Institute for Innovation and Senior Vice President of Research & Analytics, will review the components of the Press Ganey Equity Partnership, including recommendations for survey measures, as well as the data analytics and equity data diagnostics that will be made available to those joining the partnership.

Topics covered in this presentation include engaging patients, families, and team members in the pursuit of equity in care; cultivating equity in and around health care organizations; acknowledging inequity as a cause of harm; and understanding how to engage with the Equity Partnership.

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