Craig Clapper


Craig Clapper, PE, CMQ/OE
Partner, Transformational Advisory Services
Press Ganey

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Before he started with Press Ganey, Craig was a founding Partner and the Chief Knowledge Officer of HPI. Craig has over 25 years of experience improving reliability in nuclear power, transportation, manufacturing, and health care. He specializes in cause analysis (including nuclear power events and component failures, commercial aviation components, and the Texas A&M bonfire structure collapse), reliability improvement (including Feed Water & Main Turbine systems in nuclear power, manufacturing at Baker Hughes, and chemotherapy processes at St Jude’s Children’s Hospital), and safety culture improvements (for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and others). He now is the lead consultant on several safety culture engagements for health care systems. 

Prior to forming HPI, Craig was the Chief Operating Officer of Performance Improvement International, Chief Engineer for Hope Creek Nuclear Generating Station and Systems Engineering Manager for Palo Verde Nuclear Generation Station. He is a registered professional engineer in Arizona, has a Master in Business Administration, and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).

Carole Stockmeier


Carole Stockmeier​, MHA
 ​Partner, Transformational Advisory Services
  ​Press Ganey 

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Carole Stockmeier has over 15 years of experience in hospital operations leadership. Carole has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability.

Prior to joining HPI, Ms. Stockmeier served as the Director of Safety & Performance Excellence at Sentara health care where she guided leaders in the implementation of strategies for human error prevention and reliability performance. She provided operational leadership for Sentara’s patient safety
initiatives, with outcomes recognized by award of the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M Eisenberg Award for Patient Safety and Quality.

Ms. Stockmeier holds a Master in Health Administration from Virginia Commonwealth University, where she is a Fellow of the Williamson Institute of the Department of Health Administration, and a Bachelor of Science in public health from the University of North Carolina at Chapel Hill.


Amy Compton-Phillips, MD​
​Vice President & Chief Clinical Officer
Providence St. Joseph Health 

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Amy Compton-Phillips, M.D., is an internationally respected healthcare executive, innovator, speaker and author serving as executive vice president and chief clinical officer for Providence St. Joseph Health. She is responsible for improving health, care and value outcomes delivered by the 51 hospitals, 800+ clinics, and 115,000 caregivers of the $25 billion health system.

Dr. Compton-Phillips serves on the boards of WellCare, the Institute of Systems Biology, Lumedic, Multiscale Health Networks, and chairs the High Value Healthcare Collaborative.

Prior to joining Providence in 2015, Dr. Compton-Phillips served 22 years Kaiser Permanente. She began as a front line internist, and through a succession of roles spent her last years there as chief quality officer. Her main focus was on improving healthcare value at scale.

Dr. Compton-Phillips holds a bachelor’s degree from Johns Hopkins University and earned her medical degree from the University of Maryland School of Medicine. She is a board certified internist, with strong interests in innovation and wellness.



Timothy Pehrson

President & Chief Executive Officer

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As President and Chief Executive Officer of INTEGRIS, Timothy Pehrson is responsible for leading the health system. Pehrson joined INTEGRIS in August 2018 after an accomplished and distinguished career at Intermountain Healthcare. During Pehrson’s early tenure at INTEGRIS, he successfully introduced and implemented the INTEGRIS Leadership Operating System (iLOS), which is an operating model used to engage caregivers in continuous improvement. Pehrson brought to INTEGRIS a profound understanding of today's healthcare industry and its challenges, and more importantly, insights into areas of opportunity for sustainability, affordability, value, and even greater success.

INTEGRIS, the largest Oklahoma-owned not-for-profit health system in the state, is known for innovation and unparalleled quality offering advanced treatment options and specialties found nowhere else in the region. The organization, with a total net operating revenue of $2 billion, includes hospitals, rehabilitation centers, physician clinics, mental health facilities, independent living centers and home health agencies. INTEGRIS operates more than 1,800 licensed beds over 16 health care campuses, which includes eight wholly-owned hospitals, four specialty hospitals, and four additional community hospitals. The system offers more than 170 family care and specialty clinics and employs more than 10,000 caregivers. Its services include a clinically integrated network of more than 1,500 affiliated physicians and providers, of which more than 600 are employed.

Prior to INTEGRIS, Pehrson most recently served in a dual role as Regional Vice President/CEO for the North Region and Vice President of Continuous Improvement for Intermountain Healthcare. In his position as CEO of the North Region, he was the market leader of a five-hospital region in Utah and Idaho. Pehrson developed, piloted and applied strategies and initiatives in the North Region that were adopted throughout the enterprise. Pehrson began his career at Intermountain in 2000 and held numerous operational and executive leadership roles. He joined Intermountain from United Healthcare, where he served as Network Manager and was responsible for developing and managing a healthcare network of physicians, hospitals and ancillary providers.

Pehrson graduated from Brigham Young University with a Bachelor of Arts degree in History and received a Master of Health Services Administration from the University of Michigan. Under his Intermountain tenure, his hospitals were recognized 12 times as Truven 100 Top Hospitals, including the Everest Award, given to 17 hospitals across the country with the highest performance and fastest long-term growth over five years. Pehrson was named a “Healthcare Hero” in 2015 and a “Top 40 under Forty” executive in 2007 by Utah Business Magazine.


Lisa Shannon

​Executive Vice President & ​Chief Operating Officer
Allina Health

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Lisa Shannon has responsibility for Allina Health's hospitals, primary and specialty care divisions, and information services. In her role, Shannon helps drive exceptional clinical, operational and financial performance so that Allina Health can deliver quality, affordable care to the communities it serves.

Prior to Allina Health, Shannon served as president, Health System Delivery, for KentuckyOne Health, Kentucky's largest integrated health system. There she had overall responsibility for care delivery across the system, which included 13 hospitals, two managed hospitals, a clinically integrated network, the KentuckyOne Medical Group, and comprehensive ambulatory services at more than 200 locations. She joined KentuckyOne Health in 2014 as Chief Operating Officer and assumed the role of president, health system delivery, shortly thereafter.

Prior to joining KentuckyOne Health, Lisa served in several executive leadership roles at Spectrum Health in Grand Rapids, Michigan, including three years as Chief Operating Officer. Lisa began her career as a clinical dietitian at The Community Hospital in Springfield, Ohio, and spent 10 years at OhioHealth Corporation in Columbus, rising to vice president of ambulatory services. She is a graduate of Bowling Green State University in Ohio, and earned an MBA from Franklin University in Columbus, Ohio.

Shannon Phillips, MD, MPH

Chief Patient Experience Officer
Intermountain Healthcare

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Shannon leads the Office of Patient Experience at Intermountain Healthcare in Utah and Southern Idaho. The team supports empowered and fulfilled caregivers in co-creating an extraordinary experience that is personalized and caring, supports health, delivers exceptional value and is free from harm. Prior to joining Intermountain, she served as Cleveland Clinic’s first patient safety officer and as associate chief quality officer. She is a pediatric hospitalist with interests in the inpatient care of medically complex children and the overall family-centered approach to patient care. She is a Senior Fellow in Hospital Medicine and recognized as a “Top Doc” since 2006. In 2018, Modern Healthcare recognized Shannon as one of the 30 top Patient Experience leaders in healthcare. Currently, she sits on the National Quality Forum’s National Quality Partnership Leadership Council, the Expert Panel on Common Formats and the Measures Application Partnership Hospital Workgroup. Additionally, she serves on the Executive Committee of the Council on Quality and Patient Safety of the American Academy of Pediatrics. She has been a visiting professor and invited consultant to organizations in the US and across the globe. Her hope is that healthcare is an empathic and effective human experience.

Margaret I. Mikula, MD
Vice President & Chief Quality Officer​
Penn State Health 

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Margaret Mikula, MD is a graduate of Wayne State University, where she received a bachelor’s of science, degree in chemistry, and later earned her medical doctorate from Wayne State University School of Medicine. She completed a dual residency in internal medicine and pediatrics at Penn State.

As an assistant professor of pediatrics and a faculty member in hospital medicine since 2004, Dr. Mikula served as the medical director of Penn State Children’s Hospital Quality and Safety Program since 2013.  In this role, she chaired the Children’s Hospital Safety Event Review Team, Quality and Safety Steering Council, was co-chair of the Children’s Hospital Mortality Review Committee and instituted the daily operations safety brief in the Children’s Hospital.  In July, 2016, she became the Chief Quality Officer for Penn State Milton S. Hershey Medical Center, Penn State Children’s Hospital, and Penn State Medical group.  In this role, she is responsible for oversight of quality improvement, incentive programs, patient safety, regulatory and accreditation, infection prevention and quality education.

Todd Strumwasser, MD

​Senior Vice President, Operations
Dignity Health 

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Todd Strumwasser, MD, is Senior Vice President of Operations for the Bay Area at Dignity Health. His responsibilities include operational oversight of four hospitals – St. Mary’s Medical Center and Saint Francis Memorial Hospital in San Francisco, Sequoia Hospital in Redwood City, and Dominican Hospital in Santa Cruz – as well as a portfolio of health care assets. During his tenure, Dr. Strumwasser has played an instrumental role in some of the most groundbreaking health care partnerships in the Bay Area, including a recent affiliation between Dignity Health and UCSF Health, and a joint venture to bring GoHealth Urgent Care Centers to California. Before joining Dignity Health, Dr. Strumwasser served as chief executive for two hospitals in the Swedish Health Services system in Seattle, Wash. A board certified anesthesiologist, Dr. Strumwasser received his MD from the University of Southern California and completed his residency at University of Washington Affiliated Hospitals, where he served as chief resident. He has also completed a certificate in executive development at the University of Washington, Keck School of Business.

Jim Merlino

J​im Merlino, MD​

Chief Transformation Officer
​Press Ganey

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Dr. James Merlino joined Press Ganey as president and chief medical officer of the strategic consulting division in 2015. As an accomplished surgeon and industry leader in improving the patient experience, Jim draws from more than two decades of health care experience to oversee Press Ganey’s consultancy division. Under his leadership, the consulting team helps providers improve the delivery of safe, high-quality care in a patient-centered environment.

Prior to joining Press Ganey, Jim served as chief experience officer and associate chief of staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organization’s Digestive Disease Institute. At Cleveland Clinic, Jim was responsible for leading strategic programs to improve the patient experience across the system. He spearheaded numerous groundbreaking initiatives to ensure the highest standards for patient care, and improve patient access and referring physician relations. He championed organizational cultural alignment around the patient as a key component of patient-centered care.​ 

Ken Smith, CHSP, CIE, CHCM

Corporate Director, Associate Safety
​SCL Health

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Ken Smith is the Director of Associate Safety for SCL Health; a nonprofit health system centered in Denver Colorado. He is also past president of the Michigan Safety Conference and the Michigan Health Care Safety Association.  Ken has over 30 years’ experience with Healthcare Safety and has assisted healthcare Systems throughout the United States. He is also the primary instructor for the Certified Healthcare Safety Professional workshop. In his current role, Ken leads the One-Safety Associate program at SCL Health and provides oversight to several safety initiatives including:  Sharp and Slip, trip and fall prevention  and Safe Patient Handling. Implementing progressive HRO-Safety programs have demonstrated results with a greater than 30-50% reduction in injuries and lost time over the past few years.