Registration Rate: $​395
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If you’ve registered for the Summit, but can no longer attend and would like to send someone in your place, you must cancel your registration by sending an email to events@pressganey.com. You must then register the new attendee online. 

Cancellations must be sent in writing to events@pressganey.com. To receive a full refund, cancellations must be made three business days prior to the event. If cancellations are made after that time, or if a registrant does not attend, the full registration fee will be charged.

This invitation-only event welcomes Chief Experience Officers and other executives responsible for leading transformational change at their hospital, health system, or medical group practice. 

Business casual attire is appropriate for all sessions. Please note that it is difficult to control the temperature in the meeting rooms. A light sweater or jacket is recommended. We’ll do our best to ensure that room conditions are comfortable.

The closest airport to the ​Seaport Hotel Boston is ​Boston Logan International Airport (​BOS). We recommend travelers coming from out of town plan to arrive the evening of Wednesday, Sept. 25. Breakfast will be served at 7:00 a.m. on ​Thursday, Sept. 26. Attendees should plan to depart the Summit after noon on Friday, Sept. 27, when sessions conclude.


The deadline to book within the hotel room block has passed. Please contact the Seaport Hotel directly should you wish to book at the standard rate. For your convenience, we’ve included a list of additional nearby accommodations.

Seaport Hotel Boston
1​ Seaport Ln, Boston, MA 02210
Phone: ​617.385.4000 

Other Nearby Accomodations:

Renaissance Boston Waterfront Hotel
606 Congress Street
Boston, MA 02210

The Westin Boston Waterfront
425 Summer Street
Boston, MA 02210

InterContinental Boston
510 Atlantic Ave
Boston, MA 02210

Alfot Boston Seaport District
401-403 D Street
Boston, MA 02210

Please contact the hotel directly to make reservations, cancellations or changes to an existing reservation. Hotel accommodations are not included in the registration fee.

This program is valid for ​9.5 contact hours.

In support of improving patient care, Press Ganey is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

As a Jointly Accredited Organization, Press Ganey is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Press Ganey maintains responsibility for this course. Social workers completing this course receive up to 9.5 continuing education credits.

At the Patient Experience Leadership Summit, we will offer Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI). PXEs can be applied towards Certified Patient Experience Professional (CPXP) applications and/or to maintain certification designation.

If you have questions regarding continuing education, please email continuingeducation@pressganey.com.