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CHRO Summit Series
Washington, D.C. │ April 3, 2019 │ Park Hyatt





Joe Cabral

Host:
Joseph Cabral, MS

Chief Human Resources Officer & President, Workforce Solutions
Press Ganey


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Bio: Joseph Cabral is the chief human resources officer and president of workforce solutions at Press Ganey, a position to which he brings significant experience driving cultural transformation and caregiver engagement to support Press Ganey’s broad client base.

Most recently, Joe was chief human resources officer at Partners HealthCare, one of the largest diversified health care service organizations in the United States. With more than 20 years of experience developing and executing strategies that enhance cultural and organizational change, Joe has spent more than a decade driving business objectives, vision and values forward in all aspects of talent management and human resources in order to achieve the organization’s goals. Prior to Partners HealthCare, Joe served as chief human resources officer at Cleveland Clinic and at Northwell Health, and he has held key HR leadership roles at NewYork–Presbyterian Hospital and Boston Children’s Hospital.

Joe holds an MS degree in quality systems management, has taught as an adjunct professor at the University of Massachusetts and has served as a Baldrige Examiner as well as on New York’s Regional Economic Development Council. He has been cited by Time, BusinessWeek, The Wall Street Journal, the New York Times, Forbes and other industry publications for his expertise in human resources best practices, and in 2014 he received the CHRO of the Year Award from HRO Today.

Summer Allen

Host:
Lynn Ehrmantraut, MBA, RHIA, CPHQ
Senior Vice President, Engagement Services
Press Ganey


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Session: Roundtable Discussion: Industry Trends – What’s Changing, What’s Improving

Bio: Lynn Ehrmantraut is the Senior Vice President of Engagement Services for Press Ganey Associates. She provides direction for all aspects of the Engagement Business Unit and coordinates the execution of thought leadership. She directs the corporate strategic Engagement products and services roadmap, innovation, development and launch to grow the division. Lynn collaborates with senior leaders on partnership and acquisition opportunities and collaborates across the company to support clients.

Lynn joined Press Ganey in 2016 as part of the Avatar Solutions acquisition where she served as Senior Vice President. Lynn has 30-plus years’ experience in a variety of acute, behavioral and post-acute healthcare settings, focused in employee engagement, strategic planning, performance improvement, customer service, informatics and risk management. Prior organizations include Eisenhower Medical Center, The Betty Ford Center and Quorum Health Resources.

Lynn’s MBA is from the University of Phoenix, undergraduate degree in Health Information Administration from the College of St. Scholastica. She is a Registered Health Information Administrator and certified quality professional through NAHQ’s CPHQ certification program.

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​Richard Park, MD
Founder & Chief Executive Officer
CityMD




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Session: ​Fostering an Engaged Workforce to Advance Transformational Change

Bio: Dr. Richard Park is the founder and CEO of CityMD, the leading urgent care provider in the Seattle and New York metro areas with over 100 sites.
 
He is board-certified in emergency medicine and served as chief resident at Long Island Jewish Medical Center. As Associate Director of the residency program in NS-LIJ's emergency department, he received the Teaching Attending of the Year Award in 2003, 2004, 2005, and 2006, and then a system-wide award in 2007.
 
Dr. Park is the author of McGraw-Hill's Intensive Review of Emergency Medicine, and is Co-Director of NS-LIJ's Manhattan Board Review for Emergency Medicine.


Dr. Park resides in Long Island with his wife, Nicole, and their two children, Daniel and James. In his free time, Dr. Park enjoys gardening and hosting friends for dinner.

 

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Jim Dunn, PhD, DHA, DAST, FACHE
EVP & System Chief Human Resources Officer
Atrium Health



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Session: Managing Through Disruption: Strategies for Achieving Cultural Alignment  

Bio: Jim Dunn, PhD, DHA, FACHE, is executive vice president and system chief human resources officer for Atrium Health, one of the most comprehensive and highly integrated not-for-profit healthcare systems in the nation. As a member of the executive leadership team, Dunn leads teams that focus on the engagement of Atrium Health teammates – from recruitment through retirement – including workforce relations, diversity and inclusion, compensation, benefits, learning and organizational development, teammate health, Live WELL, recognition, events and HR communications.
A national expert in culture, diversity and inclusion and the employee experience, Dunn joined Atrium Health in April 2018. Previously, Dunn served as the executive vice president and chief talent officer for Parkland Health and Hospital System in Dallas, Texas. He served as a member of the executive leadership team overseeing the people and talent operations for the system, including human resources operations, inclusion and diversity, employee experience, language and linguistic services, pastoral care, occupational health and their learning and development structure. Prior to joining Parkland, Dunn served as the human resources and learning executive for the Cleveland Clinic, chief learning officer for Texas Health Resources, and the national vice president of human resources and talent retention strategies for the American Cancer Society. His work history also includes progressively responsible roles as a research scientist with the Georgia Tech Research Institute and leading the global HR operations for former President Jimmy Carter at the Carter Presidential Center in Atlanta.

Among numerous notable achievements, Dunn has received the Outstanding Business Leader Award from the Dallas Business Journal, the South Dallas Outstanding Leader Award, and the Global Strategic HR and OD Award from the Organizational Development Institute for his work on informal cultures. He also was named among the 2018 Most Influential African-Americans in Corporate America by Savoy Magazine.

Dunn holds a bachelor’s degree in chemistry and macro-environmental science from Howard University, a master’s degree in business administration from the Massachusetts Institute of Technology (MIT), and a Master of Public Health degree in occupational health from Emory University. Additionally, he holds multiple doctoral degrees in education, organizational development and healthcare administration from Emory University, Benedictine University and the Medical University of South Carolina, respectively. He has served as adjunct and distinguished faculty for multiple universities including the Harvard School of Public Health, MIT Sloan School of Management, Morehouse School of Medicine, Emory University, University of Chicago and the University of Texas at Dallas.

He is also a state registered professional mediator, specializing in workplace conflict resolution strategies, and a fellow (FACHE) and faculty member of the American College of Healthcare Executives.

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Terry Rusconi
Chief Culture Officer
University of Kansas Health System





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Session: The ROI of Culture Transformation  

Bio:
Terry Rusconi is currently serving as the Chief Culture Officer for the University of Kansas Health System. In this role, he is responsible for developing and sustaining a consistent culture across all of the health system’s sites.  That culture supports the provision of safe, effective and patient centered care and ensures an organization-wide competency to improve performance.

Key responsibilities include working across all areas of the organization to analyze and improve performance related to patient safety, patient satisfaction, and employee/provider satisfaction. It also includes ensuring the hiring, onboarding and supporting of staff capable of bringing the organizational culture to life. With record-setting volumes, the hospital now ranks in the top ten percent nationally in key measures of quality and patient satisfaction. In his current and previous roles, Terry has also facilitated training and improvement activities for business and workgroups ranging in size from just a few members to those numbering in the hundreds.  He has provided consultative services to numerous companies/businesses as part of the Baldrige Performance Excellence Program sponsored by the U.S. Department of Commerce.

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Sean Sullivan
​Chief Human Resources Officer
​SHRM





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Session: Staying Ahead of an Evolving Landscape: Insights for HR Leaders

Bio: Sean serves as the Chief Human Resources Officer and is responsible for providing human resources leadership, vision and service delivery for SHRM, the world’s largest HR professional society.

Sean has over 25 years of experience in human resources strategy and operations. He has built his career across multiple industries, including healthcare, defense, technology, IT, and manufacturing, applying his expertise to help grow and support diverse business models.

Prior to SHRM, Sean was Vice President, Human Resources for Tufts Medical Center, an internationally respected academic medical center in downtown Boston. He was responsible for all aspects of human capital practices and labor relations in support of the healthcare, research, and teaching mission of the oldest permanent medical facility in the country. Under Sean’s leadership, Tufts Medical Center launched innovative initiatives in workforce development and diversity and inclusion while strengthening strategic partnerships with community-based organizations and enhancing equity in patient access to healthcare.

Sean has held senior leadership positions for technology firms in the defense and intelligence industries, including senior vice president for human resources with Leidos, a global IT and technology firm. Sean led due diligence and integration efforts for international mergers and acquisitions. He helped establish the Leidos Relief Foundation and served as its first president. He played a key role in the re-design of the human resources function for SAIC when it was spun off from Leidos in 2013. Earlier in his career, Sean took on roles of increasing responsibility at Northrop Grumman and TRW, including the support of global business units in systems integration and manufacturing.

With a passion for workforce development, Sean has been a guest speaker at the Close It Summit, the Colloquium on Global Diversity, the Work Rebooted Conference and other forums. Sean has been a member of Innovate+Educate’s Innovative Business Hiring Council and the Healthcare HR Leadership Forum. He holds an MPA from the Maxwell School at Syracuse University, from which he also earned his undergraduate degree in political science.

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Brad Morton
Vice President, Product Management
Press Ganey




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Session: Roundtable Discussion: Technology & Innovation to Advance Cultural Transformation 

Bio: Brad Morton is the Vice President of Product Management for Workforce, Clinical, and Safety solutions at Press Ganey.  In this role, Brad leads a team of product managers that manage existing solutions and design new solutions aligned to Press Ganey’s strategy. He has extensive experience in helping health systems build an engaged and resilient workforce that can deliver safe, high-quality, patient-centered care.

Brad joined Press Ganey in 2012 as part of the Morehead Associates acquisition where he served as Senior Vice President. He has more than 25 years’ industry experience and holds a bachelor’s degree in biological sciences from The University of North Carolina.¬

 

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Marty Wright
Director, Transformational Advisory Services
Press Ganey




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Bio: Marty Wright has gathered valuable experience through nearly 15 years of working in healthcare market research, process improvement, and patient safety. As a Director for Transformational Advisory Services, he is responsible for supporting Press Ganey’s advisory services focused on the caregiver experience, including safety culture, employee and physician engagement.

Throughout his career, Marty has both served as a consultant and managed process improvement consultants, all with the goal of helping client organizations improve patient, employee and provider experiences. His clients have ranged from small critical access hospitals to large integrated health systems, and he has managed teams comprised of ten to twenty consultants. 

Marty has partnered with organizations to drive improvement by: Designing quality improvement models, to create efficient and effective ways to drive change; Assessing the efficacy of strategies, tactics and behaviors that influence the delivery of care at the bedside; Coaching and developing individuals to assist them in achieving their highest potential.

Prior to his current role with Press Ganey’s Engagement Consulting and Advisory Practice, he held the position of Vice President, Engagement Services at Avatar Solutions. In this role, Marty was responsible for strategic planning, solution development, client engagements and team leadership over a group of Advisors and Consultants. During his time with Avatar, Marty nearly doubled the consulting revenue while spearheading the integration of two disparate consulting teams to form a cohesive unit for solution delivery. He also spent time consulting for a technology company focused on patient safety where he was tasked with growing relationships with his customers, identifying opportunities within those organizations, and matching solutions to help them achieve their strategic business objectives.

Marty has been a featured speaker at a variety of national healthcare conferences and has coauthored articles in several prominent healthcare publications. He earned a Bachelor of Arts degree in English Literature from Purdue University in West Lafayette, IN.


​ AGENDA   |   ​WEDNESDAY, ​APRIL 3

Breakfast & Registration

7:15 – 8:00 a.m.
Welcome Remarks

8:00 – 8:15 a.m.
 Staying Ahead of the Evolving Landscape:
 Insights for HR Leaders

8:15 – 8:45 a.m.

Roundtable Discussion: Industry Trends -
What's Changing, What's Improving

8:45 – 9:30 a.m.
Break

9:30 – 9:45 a.m.
​Fostering an Engaged Workforce to
Advance Transformational Change

9:45 – 10:45 a.m.
Break

10:45 – 11:00 a.m.
Roundtable Discussion: Technology &
Innovation to Advance Cultural Transformation 

11:00 a.m. – Noon
Networking Lunch

Noon – 1:00 p.m.
The ROI of Culture Transformation

1:00 – 2:00 p.m.
Break

2:00 – 2:15 p.m.
Managing Through Disruption: Strategies for
Achieving Cultural Alignment

2:15 – 3:15 p.m.
Closing Remarks

3:15 – 3:30 p.m.

 

​SESSION DETAILS

8:15 - 8:45 A.M.

Staying Ahead of an Evolving Landscape: Insights for HR Leaders

Sean Sullivan, ​Chief Human Resources Officer, SHRM

Additional session details coming soon.


8:45 - 9:30 A.M.

Roundtable Discussion: Industry Trends – What’s Changing, What’s Improving

Facilitator: Lynn Ehrmantraut, MBA, RHIA, CPHQ, Senior Vice President, Engagement Services, Press Ganey 

As today’s CHROs look to shape the future of care, it is critical that they identify and act on industry trends and challenges that are impacting their organization. Facilitated by Press Ganey’s SVP of Engagement Services, Lynn Ehrmantraut, this strategy session will use insights gained from a database of over 1.8 million caregivers to provide attendees the opportunity to discuss top-of-mind issues such as mergers and acquisitions, employee turnover, and caregiver resilience with likeminded thought leaders in workforce optimization. Join fellow HR leaders to advance the conversation around the future of the health care workforce and how best to navigate and succeed in an evolving industry.



9:45 – 10:45 a.m.

Fostering an Engaged Workforce to Advance Transformational Change

Richard Park, MD, Founder & Chief Executive Officer, CityMD 

As the founder and CEO of CityMD, the leading urgent care provider in the Seattle and New York metro areas, Dr. Richard Park has established an organization that continues to disrupt the traditional care delivery model. With over 100 sites, developing an approach to optimize CityMD’s workforce has been a cornerstone of Dr. Park’s strategy. Join this interactive session to gain perspective into his work and hear the operational and clinical improvements realized as a result. In addition, Dr. Park will address his strategic roadmap and his continued efforts to further develop an engagement strategy that addresses critical areas such as recruitment, retention and physician engagement.


11:00 a.m. – Noon

Roundtable Discussion: Technology & 
Innovation to Advance Cultural Transformation 

Facilitator: Brad Morton, Vice President, Product Management, Press Ganey 

Integrated data and workforce analytics have become a critical asset to today’s HR leaders. Not only can data inform an organization’s employee engagement strategy, it can also serve to accelerate decision making AND set priorities. Yet every organization is different and the intersection of data and strategy might require varying levels of technology intervention. During this roundtable session, attendees will discuss the current state of HR technology, identify opportunities and barriers to adoption, and provide feedback on Press Ganey’s product development roadmap. Through this collaborative discussion, attendees will gain ideas and insights for leveraging emerging technology to better identify, measure, and act upon improvement opportunities.



1:00 – 2:00 p.m.

​The ROI of Culture Transformation  

Terry Rusconi, Chief Culture Officer, The University of Kansas H​ealth System

In the late 1990s, the future of the University of Kansas Hospital was in doubt. Patient volumes were declining at five percent per year and staff were dissatisfied and leaving at a rate of nearly 33% per year, considerably impacting the sustainability of the organization. Substantial change was needed if the hospital was to remain in business. In this session, University of Kansas Hospital’s Chief Culture Officer Terry Rusconi will share their incredible cultural transformation journey that led to significantly improved performance in patient experience, clinical quality, and caregiver engagement across the organization. Attendees will learn strategies for leveraging data-driven insights to inform improvement initiatives, gaining leadership buy-in to build a sustainable workplace culture from the top down, and empowering providers to deliver exceptional patient-and family-centered care.



​​2:15 – ​3:15 p.m.

Managing Through Disruption: Strategies for Achieving Cultural Alignment 

Jim Dunn, PhD, DHA, DAST, FACHE, EVP & System Chief Human Resources Officer, Atrium Health

Today’s healthcare leaders are continuously reevaluating their employee engagement strategies in order to stay ahead of market forces. Mergers and acquisitions have become common across the industry and when either occur, HR executives face the complex task of aligning two cultures quickly and seamlessly in order to ensure the delivery of safe, high-quality, patient- and family-centered care. Join Atrium Health’s System Chief Human Resources Officer Jim Dunn, for an interactive session addressing the strategies and tactics HR leaders can deploy to bridge organizational culture gaps during times of disruption. Sharing his perspective post-merger, Dunn will offer insights that can be applied across any organization to drive cultural alignment and accelerate improvements in employee engagement.



 

REGIST​RATION
The Summit registration fee is $295 per person. Register online to reserve your spot.

Cancellations must be sent in writing to events@pressganey.com. To receive a full refund, cancellations must be made three business days prior to the event. If cancellations are made after that time, or if a registrant does not attend, the full registration fee will be charged.

If you’ve registered for the Summit, but would like to send someone in your place, please email events@pressganey.com.

WHO SHOULD ATTEND?
Summit attendees include CHROs, Chief People Officers, CEOs, CQOs, CAOs, CNOs, EVPs/SVP/VPs of Human Resources, People Strategy, Talent Management, Leadership Development, and Employee Engagement.

ATTIRE 
Business casual attire is appropriate for this event. Please note that it is difficult to control the temperature in the meeting rooms and, therefore, a light sweater or jacket is recommended. We’ll do our best to ensure that room conditions are comfortable.
 


HOTEL ​​RESERVATIONS

Park Hyatt Washington D.C.
1201 24th St. NW, Washington, D.C. 20037
Phone – 1-202-789-1234

Please contact the hotel directly to make reservations, cancellations or changes to an existing reservation. 

TRAVEL RECOMMENDATIONS
The Ronald Regan Washington National Airport is approximately 6 miles (15 mins) from Park Hyatt Washington D.C. We encourage attendees to arrive by 7:15 a.m. on Wednesday, April 3 for the Welcome Breakfast. Attendees should plan to depart the Summit after 3:30 p.m., when sessions conclude.