Presentation Guidelines

2019 Call for National Client Conference Speaker and Success Story Award® Proposals

If your organization has successfully implemented an innovative strategy, practical improvement initiative, or collaborative approach to transform safety, quality, workforce engagement or experience of care, we invite you to share your story and submit a proposal to speak at the 2019 Press Ganey National Client Conference, to be held Nov. 18-20 in Orlando.

Each year, more than 3,000 health care professionals gather at this industry-leading event seeking proven approaches, tactics and best practices that lead to improvements in safety, quality, experience, and caregiver engagement. Breakout sessions are designed to share fresh ideas and real-life examples of successful programs that leaders and caregivers can implement at their own organizations.

If your proposal is selected, you will be invited to present a breakout session. Selected proposals will also be considered for a Press Ganey Success Story Award®

We are seeking stories in the following areas:

Patient Experience Strategies & Best Practices
> Patient Experience Improvement Best Practices
> Building and Sustaining a Culture of Patient-Centered Care
> Medical Practice Tactics and Strategies
> Digital Strategies to Build Consumer & Patient Engagement and Increase Brand Loyalty
> Developing Consistent Culture, Quality and Experience through Rounding
> Prioritizing Patient Experience Focus and Alignment through Mergers & Acquisitions
> Connecting Patient Experience with Safety, Quality and Engagement Initiatives

Safety & High Reliability
High Reliability Culture, Principles and Training (Zero Harm commitment)
> Patient Safety Best Practices (huddles, safety coaches, just culture, rounding, etc.)
> Workforce Safety Mission, Implementation and Outcomes
> Applying HPI Methodologies (SEC® taxonomy, SSER® measures, Cause Analysis)
> Sharing and Learning in the HPI Press Ganey Patient Safety Organization (PSO)
> Connecting Safety with Patient Experience, Engagement and Quality Initiatives

Nursing Leadership for Clinical Excellence
> NDNQI® Data Strategies
> LEAN Process Improvement
> Nursing Quality
> Nursing Leadership in the Patient Experience
> Connecting Nursing Driven Quality Improvements to Experience, Engagement and Safety Initiatives

Physician Leadership for Clinical Excellence
> Engaging Physicians in PX and Performance Improvement
> Addressing Physician Burnout
> Physician Leadership in the Patient Experience

Engagement & Workplace Culture
> Developing and Retaining a High-Performing Workforce
> Building Resilience and Mitigating Burnout
> Building Cultural Alignment during Mergers & Acquisitions
Creating and Executing Actionable Plans from Engagement Insights
Connecting Engagement to Experience, Quality and Safety Initiatives


In addition to increasing professional visibility and influence in the health care field, presenters will receive:
  • Complimentary conference registration for the presenter and, if applicable, one co-presenter.
  • Complimentary three-night hotel stay at the Orlando World Center Marriott Resort & Convention Center for the presenter and, if applicable, one co-presenter.


  Jan. ​​31   Call for presentations opens. 
  ​Mar. 1   Submissions are due no later than 11:59 p.m. ET. Due to the
  nature of the review process no extensions will be offered.
  May 1-30   Speakers will be notified on a rolling basis via email.
  Presenter and co-presenter packets are due one week
  from receiving an acceptance notification.
  ​June   Success Story Award® winners will be notified.
  Nov. ​18-20   201​​9 Press Ganey National Client Conference in Orlando, Fla.


All proposals will be evaluated on the following criteria:
  • Originality of material
  • Relevance and importance of topic
  • Practical application of materials
  • Success Story Award® winners must also demonstrate measurable improvement that was sustained over time and illustrate how the effects were felt across the organization. The specific metrics used and the improvement achieved must be included in the proposal in order to be considered for the award.