Dr. Sanjay Gupta WWSG LOW Res

​​2018 Keynote Speaker
Sanjay Gupta, MD
CNN Chief Medical Correspondent and Neurosurgeon

Dr. Sanjay Gupta is the multiple Emmy® award winning chief medical correspondent for CNN. Gupta, a practicing neurosurgeon, plays an integral role in CNN's reporting on health and medical news for all of CNN's shows domestically and internationally, and contributes to CNN.com. His medical training an public health policy experience distinguishes his reporting from war zones and natural disasters, as well as on a range of medical and scientific topics, including the recent Ebola outbreak, brain injury, disaster recovery, health care reform, fitness, military medicine, and HIV/AIDS. Additionally, Dr. Gupta is the host of Vital Signs for CNN International and Accent Health for Turner Private Networks. 

Read More >

In 2011, Gupta reported from earthquake- and tsunami-ravaged Japan, adding clarity and context to the human impact and radiation concerns. In 2010, Gupta reported on the devastating earthquake in Haiti, for which he was awarded two Emmy®s. His distinctive reporting in 2010 also included live coverage on the unprecedented flooding in Pakistan.

Gupta joined CNN in the summer of 2001. He reported from New York following the attacks on the U.S. on Sept. 11, 2001. In 2003, he embedded with the U.S. Navy's "Devil Docs" medical unit, reporting from Iraq and Kuwait as the unit traveled to Baghdad. He provided live coverage of the first operation performed during the war, and performed life-saving brain surgery five times himself in a desert operating room. In 2009, he embedded with the U.S. Army's 82nd Airborne, accompanying them on life-saving rescue missions in Afghanistan.

Gupta contributed to the network's 2010 Peabody Award-winning coverage of the oil disaster in the Gulf of Mexico. In 2006, Gupta contributed to CNN's Peabody Award-winning coverage of Hurricane Katrina, revealing that official reports that Charity Hospital in New Orleans had been evacuated were incorrect. His "Charity Hospital" coverage for Anderson Cooper 360° resulted in his 2006 News & Documentary Emmy® for Outstanding Feature Story. In 2004, Gupta was sent to Sri Lanka to cover the tsunami disaster that took more than 155,000 lives in Southeast Asia, contributing to the 2005 Alfred I. duPont-Columbia Award for CNN. In 2015, Gupta was again awarded the Alfred I. duPont-Columbia Award for his enterprise reporting showcased in the two hour primetime documentary "WEED." Gupta's passion for inspiring Americans to lead healthier, more active lives led him to launch "Fit Nation," CNN's multi-platform anti-obesity initiative. In 2009, "Fit Nation" followed the progress of Gupta and six CNN viewers as they inspired each other while training for a triathlon. The program is now in its sixth year.

In addition to his work for CNN, Gupta is a member of the staff and faculty at the Emory University School of Medicine. He is associate chief of neurosurgery at Grady Memorial Hospital and regularly performs surgery at Emory University and Grady hospitals. He holds memberships in the American Association of Neurological Surgeons, Congress of Neurological Surgeons and the Council on Foreign Relations. He serves as a diplomate of the American Board of Neurosurgery and a certified medical investigator.

Before joining CNN, Gupta completed neurosurgical fellowship at the Semmes Murphey Clinic and residency at the University of Michigan Medical Center. In 1997, he was selected as a White House Fellow, serving as a special advisor to First Lady Hillary Clinton.

Gupta contributes to the CBS newsmagazine 60 Minutes. He is the author of three New York Times best-selling books, Chasing Life (2007), Cheating Death (2009) and Monday Mornings (2012). In 2003, Gupta was named one of PEOPLE magazine's "Sexiest Men Alive" and a "pop culture icon" by USA Today. That same year, he also won the Humanitarian Award from the National Press Photographers Association. In 2004, the Atlanta Press Club named him "Journalist of the Year" and in 2009, he won both the first Health Communications Achievement Award from the American Medical Association's Medical Communications Conference and the Mickey Leland Humanitarian Award from the National Association for Multi-ethnicity in Communications (NAMIC). In 2010, Gupta was honored by John F. Kennedy University with its Laureate Award for leaders in health and wellness. 2011, Forbes magazine named him as one of the "Ten Most Influential Celebrities." Gupta received his undergraduate degree from the University of Michigan and a doctorate of medicine from the University of Michigan Medical School.

​CEO Panel
​Monday, Nov. 1​2 │​2:15 – ​3:00 ​p.m.

Disruptive forces are changing the way health care executives define their business models and operating strategies. To continue to successfully deliver on the patient promise and build the brand value needed to remain competitive in the evolving marketplace, health care leaders must continue to raise the bar on performance. During an interactive panel discussion moderated by Press Ganey CEO Patrick T. Ryan, CEOs from top-performing organizations across the country will share their perspectives on the state of today’s industry and the evolving role of health care leaders.

 As part of this candid dialogue, panelists will provide insights into the strategies they’ve deployed in order to integrate and align cross-functional teams to transform the way in which care is delivered. Delivering on the patient promise of safe, high-quality, compassionate care requires a convergence of leadership and through this discussion attendees will gain insights into how CEOs are planning and executing strategies that foster transformational change.


Patrick T. Ryan

Chief Executive Officer
Press Ganey

View ​Bio >

Bio: Patrick T. Ryan joined Press Ganey as Chief Executive Officer in early 2012, bringing to the company more than three decades of experience working with health care leaders and providers. As a client of Press Ganey for 12 years of his career, Pat understands the value of insights derived from listening to the patient’s voice. A longtime health care executive with a deep understanding of the complexities of managing a health system, Pat has now set out with the Press Ganey team during this transformative period in the industry to partner with health care organizations to improve the safety, quality and experience of care.

Through Pat’s leadership, Press Ganey has advanced the concept of reducing patient and caregiver suffering to achieve a truly patient-centered culture. The company has introduced industry-leading solutions that capture the voice of the patient, physician, nurse and employee to provide deeper insights, advanced analytics and actionable plans to improve the patient experience.

Throughout his career, Pat has worked with health care leaders to improve the quality and safety of care while lowering costs. He has served as a member of the Massachusetts Hospital Association’s Committee on Governance and the Boards of Trustees of the Beth Israel Deaconess Medical Center, Lahey Health and Atrius Health. 

Pat is frequently invited to speak on a variety of topics including health care reform and organizational and cultural transformation, and has addressed thousands of health care professionals to further the mission of reducing suffering and improving the patient experience.


Terrence B. (Terry) Akin
Chief Executive Officer
Cone Health

View ​Bio >

Bio: Terry Akin serves as Chief Executive Officer of Cone Health. Akin is accountable for the realization of the strategic vision set by the Cone Health Board of Trustees. In his role, he is “honored by the privilege to serve others,” and excited about the opportunity that Cone Health has to transform healthcare. In his more than 25 years in healthcare, Akin says his real inspiration comes from working along-side teammates throughout the organization who have committed themselves to making a difference in the lives of others. 

Akin joined Cone Health in July 2009 as Chief Operating Officer, was named President in April 2012 and became CEO in October 2014. 

Akin previously held senior executive roles in Texas with Harris Methodist Fort Worth Hospital and Presbyterian Hospital of Dallas (both part of the Texas Health Resources system), and held prior senior leadership roles with Cedars Sinai Medical Center in Los Angeles and with Washington Hospital Center in Washington, DC (Part of MedStar Health). 

A fellow in the American College of Healthcare Executives, he earned an MBA from the Wharton School at the University of Pennsylvania and also has a master’s degree in social work from the university. He received his Bachelor of Science degree in psychology from Texas A&M University. 

Akin is Chairman of the Greensboro Chamber of Commerce Board of Directors, Chairman of the Guilford County Development Alliance, and a member of the Piedmont Triad Partnership Board of Directors. He also serves on the Board of Directors for the North Carolina Hospital Association (NCHA) as well as the American Hospital Association Regional Policy Board. In addition, he served as a past member of the NCHA Policy Development Committee and was a founding board member of the North Carolina Center for Affordable Healthcare. He was also on the boards of Hospice and Palliative Care of Greensboro and the Greensboro Children’s Museum, and is a past-chair of the Guilford County Heart Walk. 

Terry and his wife Barbara live in Greensboro. They have two children.


Pamela Sutton-Wallace, MPH
Chief Executive Officer
University of Virginia Medical Center

View ​Bio >

Bio: Appointed in July 2014, Pamela Sutton-Wallace currently serves as the Chief Executive Officer for the University of Virginia (UVA) Medical Center in Charlottesville, Virginia. The UVA Medical Center is a nationally-recognized academic medical center which includes 612 inpatient beds, Level 1 trauma center, the UVA Children’s Hospital and more than 100 primary and specialty care clinics throughout the Commonwealth with greater than 1 million visits annually. Ranked as the #1 hospital in Virginia by US News & World Report, the medical center has received several national designations and recognitions for adult and pediatric specialties. 

Prior to joining UVA, Pam served as Senior Vice President for Hospital Operations of Duke University Hospital, a 1,100 bed hospital, in Durham North Carolina. During her 17 year tenure at Duke, she served in several leadership positions including: Chief Operating Officer for Ambulatory Services, Vice President for Perioperative Services and Chief of Staff for the Chancellor for Health Affairs. In addition to her tenure with Duke University Health System, Pam has a diverse health care background with experience in the pharmaceutical and insurance industries with Pfizer and Blue Cross & Blue Shield of North Carolina, respectively.

Pam serves on several professional and community boards including the American Essential Hospitals, Vizient’s Academic Medical Center Board of Managers, American Hospital Association Region 3 Policy Board, Virginia Hospital and Healthcare Association, Virginia Center for Health Innovation, United Way-Thomas Jefferson area and Charlottesville Regional Chamber of Commerce. Over her career, she is a multi-accolade winner of many prestigious healthcare awards.

Pam hails from Randallstown, MD and received her undergraduate degree in Political Science and African-American Studies from Washington University in St. Louis, MO. She later graduated from Yale University with a Master of Public Health (MPH) degree, completing her thesis with distinction. 

Pam is married to Maurice O. Wallace PhD, associate professor of English and associate director of the Carter G. Woodson Institute at the University of Virginia. Together, they are proudly raising two brilliant and beautiful daughters, Sage (18), a first year student at UVA, and Amaya (17), a senior at Monticello High School. Pam enjoys speaking, mentoring and encouraging the next generation of leadership, especially women.


Marc Harrison, MD
President & CEO
Intermountain Healthcare

View ​Bio >

Bio: Dr. Harrison is a distinguished pediatric critical care physician with a proven track record as a top operations executive on a global scale. As CEO of Intermountain, his operational innovations designed to put patients at the center of care are rapidly making him one of the most sought-after voices in healthcare transformation. He’s engaged in international and national thought forums, has been voted one of the top 10 Most Influential Physician Executives and Leaders, and was named in the top 50 Most Influential Leaders in Healthcare in lists published by Modern Healthcare in 2017. 

Before joining Intermountain, Dr. Harrison held positions as Chief of International Business Development for Cleveland Clinic and CEO of Cleveland Clinic Abu Dhabi. During his tenure with Cleveland Clinic Abu Dhabi, he assembled a 3,500-member, multinational workforce and oversaw all aspects of clinical and business operations. Earlier in his career, Dr. Harrison served as Chief Medical Operations Officer and Chairman of Pediatric Critical Care at Cleveland Clinic. He received his undergraduate degree from Haverford College, his medical degree from Dartmouth Medical School, completed a residency at Intermountain’s Primary Children’s Hospital, and a Masters of Medical Management at Carnegie Mellon University.

Under Dr. Harrison’s leadership, Intermountain is continuing its focus on implementing best clinical and operational practices designed to advance its mission of helping people live the healthiest lives possible.


Laura S. Kaiser, FACHE
President & CEO
SSM Health

View ​Bio >

Bio: As President/Chief Executive Officer of SSM Health, Laura S. Kaiser, FACHE, leads a Catholic not-for-profit health system serving communities across the Midwest through a robust and fully integrated health care delivery system. Headquartered in St. Louis, SSM Health includes 24 hospitals, more than 300 physician offices and other outpatient care sites, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, an insurance company and an Accountable Care Organization. The organization’s more than 40,000 employees and 10,000 providers are committed to delivering exceptional health care services and revealing God’s healing presence to everyone they serve.

Since joining SSM Health in May 2017, Ms. Kaiser has been focused on ensuring patients and health plan members experience consistently exceptional care and service, and that SSM Health ministry is a vibrant part of each community in which it serves. She has more than 30 years of experience in improving clinical quality, fueling innovation, managing operational performance and growth, leading change management, and successfully facilitating health care integration.

Ms. Kaiser previously served for five years as Executive Vice President and Chief Operating Officer for Intermountain Healthcare. She also served for 15 years at Ascension Health in a number of senior leadership roles, including Regional Executive for the Gulf Coast/Florida region and President/CEO at Sacred Heart Health System in Pensacola, FL.

Over the years, Ms. Kaiser has served on numerous boards. She currently serves on the boards of Nuance Communications and the Scottsdale Institute, as well as on the American Hospital Association Health Strategy & Innovation Committee and the St. Louis Regional Business Council.

Ms. Kaiser earned a Bachelor of Science from the University of Missouri, a Master of Business Administration and a Master of Healthcare Administration from Saint Louis University. She is a Fellow of the American College of Healthcare Executives, and in 2017 was named one of the “Top 25 Women in Healthcare” by Modern Healthcare magazine.

Day 2: Safety & High Reliability Leadership Panel
Tuesday, Nov. 13 │8:45 – 9:45 a.m.

The road to Zero Harm starts with a commitment from leaders and frontline caregivers alike to transform the delivery of safe, high-quality, patient-centered care. Leading organizations have made it a strategic priority to shift the culture from a transactional exchange of services to one built on safety and High Reliability principles. As an industry we have made tremendous strides in our commitment to Zero Harm. In recognition of the fundamental role that safety plays in the overall patient experience, Press Ganey has aligned its HPI Safety Summit with the National Client Conference. This is a pivotal opportunity to unite health care leaders across care settings and domains in a shared mission to achieve Zero Harm.

During an interactive panel discussion moderated by Press Ganey’s safety and High Reliability expert, Craig Clapper, executives from organizations at the forefront of safety and reliability will share strategies, lesson learned and opportunities from their organizational journey’s to eliminate avoidable suffering and harm. Discussion will focus on driving behavior change from the C-Suite to front-line caregivers, the role of the Board in culture transformation, and perspectives on sustaining culture change to realize measureable improvement in safety, quality, experience and engagement.

Craig Clapper,
​​​​PE, CMQ/OE
Partner, Strategic Consulting
Press Ganey

View ​Bio >

Bio: Before he started with Press Ganey, Craig was a founding Partner and the Chief Knowledge Officer of HPI. Craig has over 25 years of experience improving reliability in nuclear power, transportation, manufacturing, and health care. He specializes in cause analysis (including nuclear power events and component failures, commercial aviation components, and the Texas A&M bonfire structure collapse), reliability improvement (including Feed Water & Main Turbine systems in nuclear power, manufacturing at Baker Hughes, and chemotherapy processes at St Jude’s Children’s Hospital), and safety culture improvements (for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and others). He now is the lead consultant on several safety culture engagements for health care systems. 

Prior to forming HPI, Craig was the Chief Operating Officer of Performance Improvement International, Chief Engineer for Hope Creek Nuclear Generating Station and Systems Engineering Manager for Palo Verde Nuclear Generation Station. He is a registered professional engineer in Arizona, has a Master in Business Administration, and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).


Stephen Muething, MD

Chief Quality Officer
Cincinnati Children’s Hospital Medical Center

View ​Bio >

Bio: Dr. Stephen Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine.   Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center.  He now focuses on the strategic goals of Cincinnati Children’s to improve all aspects of care including safety, outcomes, experience and affordability.  His improvement work and research focuses on high reliability culture, situation awareness, managing by prediction and lean leadership.

Dr Muething was one of the founders of the Children’s Hospital Solution for Patient Safety (SPS) and now serves as the Strategic Advisor. This network of more than 125 children’s hospitals across the United States and Canada is collaborating to eliminate serious for both patients and staff.  He serves on multiple national pediatric safety groups and is a frequent consultant for regional, national and international safety and quality initiatives. He has lectured in more than a dozen countries.

Dr Muething started as a solo practitioner and spent the first decade of his clinical career building a pediatric practice and inpatient unit in rural Indiana.  He then focused on inpatient systems at Cincinnati Children’s as the first leader of the Hospital Medicine program and was at the forefront of multiple transformations in care delivery including family-centered rounds, systematic adoption of evidence-based practice and inpatient microsystems. 


Kim Ryan
SVP & President,
Well Star Health System and WellStar Atlanta Medical Center

View ​Bio >

Bio: Kim Ryan serves as Senior Vice President of WellStar Health System and President of WellStar Atlanta Medical Center, a two campus, 762 licensed bed, full service general acute care hospital system.  Ryan joined WellStar in March of 2016.  Ryan previously served as President and Chief Executive Officer of Southern Regional Health System from October 2014 through February 2016, and Chief Executive Officer of Eastside Medical Center from February 2008 until October 2014.

Prior to Eastside, Ryan served as Principal Chief Operating Officer at Tulane Medical Center in New Orleans.  Her career at Tulane began as administrator of Tulane Hospital for Children and Women’s Services.  In January 2000 she was promoted to Chief Nursing Officer for Tulane Hospital and Clinic and served in that capacity until 2005 when she was promoted to Chief Operating Officer and Interim Chief Executive Officer in 2007.  Ryan’s experience at Tulane included the safe evacuation of 178 patients and 1100 patient family members, physicians, employees and their families immediately following Hurricane Katrina.  With the leadership of Ryan and Tulane’s senior team, the downtown New Orleans campus was rebuilt, allowing for the return of tertiary and quaternary patient care to the community.

Ryan earned a MBA from Georgia College and State University, a MS from The University of Rochester, and a BS in Nursing from the University of Albany in New York.

Ryan is a Fellow of the American College of Healthcare Executives.  She also serves as Chair of the Governor-appointed Board of the Georgia Department of Behavioral Health and Developmental Disabilities, Chair of the Board of Safe America, and Co-Vice President of the Old Fourth Ward Business Association.  Ryan has been married to husband, Rich for 31 years.  They have three children, Cheryl, Matthew, and Christopher and three grandchildren.


Joan D. Wynn, PhD RN CPHQ
Chief Quality Patient Safety Officer, Vidant Health

View ​Bio >

Bio: Dr. Wynn has been with Vidant Health since 1990. In 2007 Dr. Wynn assumed executive leadership for the system quality division. Prior to assuming the Chief Quality Officer role, Wynn served in various roles in hospital operations including Pulmonary Clinical Specialist and Director of Care Management.

Dr. Wynn served on the Board of the North Carolina Center for Hospital Quality and Patient Safety, and has served on task forces for the North Carolina Institute of Medicine. Dr. Wynn was named to Becker’s Hospital Review 2014 List of 50 Experts Leading the Field of Patient Safety and was named 2017 Quality Professional of the year by the North Carolina Association of Healthcare Quality.

Dr. Wynn earned a bachelor’s degree in nursing from the University of Maryland, a master’s in nursing from Johns Hopkins University, and a PhD in nursing from East Carolina University. She is certified as a professional in healthcare quality (CPHQ). .