We hope to see you at ​our 2019 National Client Conference in Orlando, November 18–20.

|  201​8 ​NCC Highlights

The annual Press Ganey National Client Conference is an unparalleled three-day event convening more than 3,000 health care professionals across care domains to make new connections and learn innovative strategies to transform the delivery of care.

The 2018 event, Transforming Care Together, marked the first year that we brought together the HPI Press Ganey Safety Summit with our Executive Leadership and National Client Conference in Orlando.

The additional perspectives and presentations, along with inspirational keynotes, videos and breakout sessions, addressed the critical intersections between safety, quality, patient experience and workforce engagement. Attendees walked away with best practices and proven approaches for aligning people, processes and strategies around a shared mission of delivering superior experiences and exceptional outcomes. 

  ​​​201​8 Highlights Video


The 2018 event, Transforming Care Together, marked the first year that we brought together the HPI Press Ganey Safety Summit with our Executive Leadership and National Client Conferences in Orlando. See why last year’s attendees said this conference was “exceptional,” “empowering,” and “the best conference of the year!”  Watch the Video >

 ​201​8 NCC ​Opening Video


The opening video for the 2018 National Client Conference exemplifies the meaning of Transforming Care Together. The featured story of our Press Ganey colleague, Carole Stockmeier, poignantly illustrates that the patient experience is the sum of the relationships, efforts and goals of each and every member of the care team. Her journey celebrates the empathy, connection and care that her team provided her, and that every organization should strive to deliver to each patient. We hope you will share the video across your organization to recognize the important role you have in patients’ lives and in transforming the care that you may one day receive. 

Watch the Video >

|  ​​2018 KEYNOTE


In his opening keynote, CNN’s Chief Medical Correspondent Dr. Sanjay Gupta emphasized and elevated the role of teamwork and passion in improving the health care experience. Afterward, the CEO Panel discussed how they are embracing disruptive change in a relentless pursuit of excellence at their organizations. On Day 2 of the conference, a leadership panel of safety and High Reliability experts shared their perspectives and insights into actionable strategies to progress toward Zero Harm and drive the industry forward.



While on-site, members of Press Ganey’s safety leadership team announced the release of our new book Zero Harm: How to Achieve Patient and Workforce Safety in Health Care. Lead authors Craig Clapper, PE, James Merlino, MD, and Carole Stockmeier, MHA, offer insights and expertise for health care leaders and front-line staff committed to delivering safe, high-quality care. We are proud to provide our partners with this strategic framework for eliminating patient and workforce harm and supporting a culture of excellence.


Congratulations to our Safety Cinema Award winners and finalists for their outstanding videos showcasing their efforts to promote a culture of safety and High Reliability at their organizations.  


Air Force Medical Service
Most Original

2018 Safety Cinema Award Winner

Most Entertaining

Mary Washington Healthcare
The 10 Safety Commandments

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2018 Safety Cinema Award Winner

Best Demonstration of
Reliability Tools in Action

Air Force Medical Service
AFMS Trusted Care 

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2018 Safety Cinema Award Winner

Most Original

Signature Healthcare
Introducing...The Signature Tools and Tones!!

Watch Video >

|  ​2018 AWARDS


During opening remarks, Press Ganey President Joe Greskoviak honored the incredible dedication and success of the 2018 recipients of the Pinnacle of Excellence®, NDNQI®, Success Story® and Guardian of Excellence® awards. A full list of recipients for each of these award categories can be found online.

In addition to these awards, Press Ganey leaders announced the recipients of six prestigious awards --  Innovator of the Year, Physician of the Year, Nurse of the Year, Team of the Year, Pediatric Excellence Award and Safety Champions for their outstanding contributions to the industry. 



Bring the conference home with you by purchasing the audio recording of any breakout session offered at the conference. To purchase your recordings, please contact our partners at Fleetwood Onsite.

|  ​​​2019 SAVE THE DATE

We hope to see you at next year’s National Client Conference in Orlando, Nov. 18–20. Sign up for our event updates to be the first to know when we open registration.