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Event

Uncovering Insights: QHP Secret Shopper Success

Wednesday, September 4th, 2024, 2:00 – 3:00PM ET

About this webinar

Join Press Ganey’s Member Experience experts for a webinar on the QHP Secret Shopper Program, where we will delve into the methodology and findings from recent secret shopper experiences.

Learn how this program evaluates the consumer experience, identifies gaps in service delivery, and ensures compliance with healthcare regulations.

This session will provide valuable insights to enhance your understanding and improve the quality of service in the health insurance marketplace.

During our time, we will discuss:

Navigating Evolving Regulations: Dive into the history of the QHP market and explore how shifting network adequacy regulations are shaping network strategies. Join us as we break down CMS’s current secret shopper programs and discuss what’s next.
Actionable Insights: Learn how real-time feedback from secret shoppers can reveal critical areas for enhancing member experience and satisfaction. Understand how your plan measures up against industry standards and regulatory requirements, with targeted strategies for improvement.
Our Solution: Discuss how Press Ganey has simplified the administration of this program for our clients while emphasizing consistency and quality to ensure timely, compliant results.

Speakers

Eme Augustini,
Director of Policy, Press Ganey

Danielle Gilmore,
Advisor, Member Experience Client Success, Press Ganey

John DiCesare,
VP, Client Partnerships, Press Ganey