Home Events Embracing the Digital-First Experience: Top CX Trends for Healthcare Leaders to Leverage in 2024 Strategy

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A small group of diverse nursing students sit around a boardroom table as they listen attentively to their teacher and lead doctor. They are each dressed in medical scrubs and sitting with papers out in front of them. The doctor is holding out a clipboard with a document on it as she reviews it with the group.


Top CX Trends for Healthcare Leaders to Leverage in 2024 Strategy

December 6th, 2023 12:00 PM – 1:00 PM ET

About this webinar

Patient experience starts at the search engine. Due to the “great digital acceleration” that took place during the pandemic, consumers’ reliance on digital channels in their care seeking journey continues to grow.

Press Ganey’s latest research, Consumer experience trends in healthcare 2023, looks at the enduring post-pandemic trends of how consumers are responding to the digital-first landscape in healthcare and what they are prioritizing as they make important care decisions.

Join us on December 6th, from 12:00 PM – 1:00PM ET to hear from Press Ganey consumer experience experts Chrissy Daniels and Pranav Desai.

After attending, you will learn:

  • How consumers are taking control of their care journey
  • How Google is shaping patient experience through AI-driven search
  • What marketing and experience leaders should prioritize to deliver an optimized consumer experience

Chrissy Daniels
Chief Experience Officer, Press Ganey

Pranav Desai
SVP and GM, Consumer Experience, Press Ganey