Home Events Next generation voice of customer: Holistic human experience (HX)


Next generation voice of customer: Holistic human experience (HX)

Tuesday, March 28 2023 1:00 – 2:00PM ET

About this webinar

It’s time to unify the Health plan member experience and take a holistic approach to improve CAHPS, Net Promoter Score, and Stars. Join this discussion to learn how forward-thinking health plans are combining efforts to create an enterprise-wide dashboard to align member experience results across Quality and Marketing and during multiple points in the member/patient journey.

After attending, you will be able to:

  • Leverage and align different measurement methodologies (e.g. NPS & CAHPS)
  • Capture the voice of multiple stakeholders impacting the member’s experience: members, patients, providers, brokers
  • Understand other health plans’ successes in taking a holistic approach to the member and consumer voice

David Larsen
Senior Adviser
Press Ganey

Adam Higman
Partner, Strategic Consulting
Press Ganey

Matthew Strauchon
VP, PreSales