Doctor with stethoscope examining smiling baby who is held by smiling mom — A small group of diverse nursing students sit around a boardroom table as they listen attentively to their teacher and lead doctor. They are each dressed in medical scrubs and sitting with papers out in front of them. The doctor is holding out a clipboard with a document on it as she reviews it with the group.

WEBINAR

Maintaining Your Focus on Patient Experience as Measures Evolve

Tuesday, August 20, 2:00PM – 3:00PM ET

About this webinar

On August 1st, CMS released the FY 2025 Hospital Inpatient Prospective Payment System final rule. The regulation confirmed the April proposal to revise the HCAHPS survey instrument.

Join us for a live discussion with Press Ganey experts as we review these changes and talk about their impact to your overall patient experience measurement and improvement strategies.

In this session, you’ll learn how to:

Understand the impact of HCAHPS changes for public reporting and the value-based purchasing program
Use this as an opportunity to expand your listening strategy in new ways
Continuously improve patient experience with innovative approaches

Speakers

Chrissy Daniels, Chief Experience Officer, Press Ganey

Deirdre Mylod, SVP of Research and Analytics, Press Ganey

Eme Augustini, Director of Health Policy & Government Affairs, Press Ganey