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Topic results for "Workforce & Engagement"...   [clear]

  • Cultural Realignment After COVID-19: Signs Your Organization Needs Help

    Added on May 27, 2020

    By Martin Wright, Partner, Strategic Consulting

    Although the day-to-day impact of COVID-19 varies by organization, the crisis has universally highlighted strengths and weaknesses around such cultural considerations as communication practices, support for caregivers’ well-being, process reliability, and system resilience. In this post, Martin Wright, Partner, Strategic Consulting, identifies signs that indicate when an organization's culture needs to change and outlines leadership strategies to address them.

  • COVID-19 Caregiver Collaborative: Practical Insights and Notes from the Field

    Added on Apr 22, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    This blog features approximately 50 physicians, nurses, and administrative leaders from health care systems on the front lines of the COVID-19 crisis to participate in a virtual Caregiver Collaborative to discuss and share practical experiences and tools for supporting caregivers and staff emotionally, physically, professionally, and socially while caring for patients during the pandemic. As these leaders continue identify alternative routes to safe, patient-centered care delivery during these difficult times, we will update these notes and make executive summaries of each session available on Press Ganey’s COVID-19 resources page.

  • COVID-19 Caregiver Collaborative: Surge Timing Determines Caregiver Needs

    Added on Apr 9, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    As the intensity of the COVID-19 pandemic increases, timing has become a differentiator between those organizations in the surge and those who are anticipating it. In this installment of our thought leader blog series, Chief Medical Officer and host of our COVID-19 Caregiver Collaborative, Jessica Dudley, highlights four themes that emerged in the latest meeting: the importance of collaboration and centralized policies, the shift from planning to proactive deployment, leadership succession planning and communication, and psychological support.

  • Caregiver Collaborative: Supporting Clinician Well-Being During COVID-19

    Added on Apr 2, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    The clinical team at Press Ganey convened a COVID-19 Caregiver Collaborative to discuss the unique challenges physicians, nurses, and other patient care professionals face on the front lines of care during this pandemic and to share strategies and tactics for addressing them. In the latest of the series, Chief Clinical Officer Jessica Dudley describes how these leaders bring a new level of collaboration, candidness, consistency, and creativity to the fight against COVID-19.

  • Trust in the Time of Coronavirus

    Added on Mar 25, 2020

    By Chrissy Daniels, Chief Experience Officer

    According to Chief Experience Officer Chrissy Daniels, trust is what allows us to move forward with agility. In the fourth installment of the thought leader series, Daniels offers universal communication skills for relationships, reliability, and leadership to build confidence in COVID-19 health care teams who must come together quickly and effectively to deliver challenging care to highly stressed patients.

  • Remember the Caregivers: Be in the Arena

    Added on Mar 23, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    In part III of the series, Chief Clinical Officer Jessica Dudley discusses how nonessential staff can "be in the arena" with caregivers as they fight COVID-19 on the front lines. This means doing everything from following social distancing recommendations to expressly thanking health care workers for their commitment to patients during this difficult time.

  • Recognizing the Commitment of Nurses

    Added on Mar 18, 2020

    By Christina Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN, Chief Nursing Officer

    As the coronavirus pandemic continues to spread fear and uncertainty throughout the world, leaving many quarantined and out of work, nurses are doing what they've always done: providing care to patients and families with compassion, empathy, and expertise. This blog series will bring together the voices of Press Ganey thought leaders to address the drastic shifts in health care and outline ways to support caregivers during this trying time. In the first installment of the series, Chief Nursing Officer Christina Dempsey highlights the critical importance of clear communication among caregivers and commitment to evidence-based practices in adapting to new health care norms.

  • The State of Workforce Engagement: Leveraging Interdependencies for Improvement

    Added on Mar 18, 2020

    By Lauren Keeley

    Findings from the white paper report show that workforce engagement is connected to multiple improvement outcomes, impacting the safety, quality, and experience of care. When driving organizational change, health systems can use these interdependencies to their advantage. This fourth post in the ongoing state of engagement blog series explores strategies for leveraging the relationship between workforce engagement and patient experience for sustained improvement, year after year.

  • The State of Workforce Engagement: Helping Physicians Find Balance

    Added on Jan 30, 2020

    By Lauren Keeley

    According to new research reported in the state of workforce engagement white paper, physicians are the least engaged, least resilient segment of the health care workforce. A deeper dive into the data shows that although physicians in private practice have slightly better engagement than peers who are employed by large health care organizations, they demonstrate slightly lower resilience, which for all physicians appears to be driven by the trouble they have disconnecting from their work. This post, the third installment in an ongoing series exploring the research findings in more detail, considers the implications of these phenomena and suggests ways to start addressing physicians’ burgeoning needs.

  • The State of Workforce Engagement: Meeting the Needs of Bedside Caregivers

    Added on Dec 12, 2019

    By Lauren Keeley

    Health care professionals whose jobs involve direct patient care are less engaged in their work than those not on the front lines of care, according to the findings of a recent white paper on the state of workforce engagement in health care. As Part II of our blog series designed to deconstruct some of the key findings of the report, this post focuses on how understanding barriers to direct patient care is crucial in defining best practices for bedside caregivers. Part I in the series looked at generational differences in engagement and offered recommendations for bridging generation gaps.