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The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "Patient Experience"...   [clear]

  • Measuring Consumer Loyalty: Why the Net Promoter Score Is Not Enough

    Added on Sep 24, 2019

    By Diana Mahoney

    On its own, the Net Promoter Score as a measure of consumer loyalty doesn't provide the insights needed to drive improvement. Recommendation intent is one piece of a much larger puzzle that requires deep data and advanced analytics to understand what consumers want and need and how to keep them coming back.

  • The Road to Transformation: What Adult Medicine Can Learn from Pediatrics

    Added on May 7, 2019

    By Rachel Biblow, Senior Vice President, Transformational Solutions

    To progress along their transformational journeys, adult care organizations can learn and adapt strategies from leading pediatric hospitals to create an organizational culture that supports true patient centeredness. Care coordination, facility design, and integrative medicine are just some areas in which pediatric systems are leading the way to transformation.

  • Good Doctors: Stories from the Heart of Health Care

    Added on Apr 29, 2019

    New Podcast Series

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.

  • Virtual Visits Provide Real Benefits for Orthopedic Consults

    Added on Apr 30, 2018

    By Andrea Fitzgerald, Staff Writer

    An orthopedic surgeon at Nemours Children's is leveraging the Nemours Care Connect telehealth platform to reduce wait times, costs and stress for doctors, patients and families and improve the patient experience.

  • Informing and Engaging the Health Care Consumer

    Added on Apr 10, 2018

    Diana Mahoney, Editorial Director

    New research demonstrates significant discrepancies between the information that appears on third-party physician-review websites and the output from validated patient experience surveys that are used to measure, report and improve outcomes that are meaningful to patients. Organizations that understand the importance of actively managing their online reputations are hosting provider reviews based on valid, reliable patient experience data on their own websites.

  • Hacking Pediatrics: Boston Children’s Hospital’s Innovation Initiative

    Added on Feb 13, 2018

    By Andrea Fitzgerald, Staff Writer

    One team of self-proclaimed "tech nerds" is promoting the value of disruptive innovation at Boston Children's and in pediatric care as a whole—in 24 hours or less.

  • Could the Future of Health Care Include Fewer In-Person Physician Visits?

    Added on Jan 29, 2018

    By Andrea Fitzgerald, Staff Writer

    Health care consumers and providers can expect more and more non-traditional models of care to emerge as competitive differentiators in today's industry. To compete for consumers' dollars, providers may consider adopting a system of nonvisit care that enables them to "meet" patients where they are.

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