The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
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Measuring Consumer Loyalty: Why the Net Promoter Score Is Not Enough
Added on Sep 24, 2019
By Diana Mahoney
On its own, the Net Promoter Score as a measure of consumer loyalty doesn't provide the insights needed to drive improvement. Recommendation intent is one piece of a much larger puzzle that requires deep data and advanced analytics to understand what consumers want and need and how to keep them coming back.
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The Road to Transformation: What Adult Medicine Can Learn from Pediatrics
Added on May 7, 2019
By Rachel Biblow, Senior Vice President, Transformational Solutions
To progress along their transformational journeys, adult care organizations can learn and adapt strategies from leading pediatric hospitals to create an organizational culture that supports true patient centeredness. Care coordination, facility design, and integrative medicine are just some areas in which pediatric systems are leading the way to transformation.
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Patient Ratios and Extended Shifts Are Separate Nursing Issues
Added on Apr 5, 2019
By Christina Dempsey, RN, Chief Nursing Officer
Extended nursing shifts are associated with burnout, job dissatisfaction, negative health consequences, and poorer performance on safety, quality, and patient experience measures. Reducing these shifts and nurturing a safe work environment should be a leadership priority. However, enforcing nursing-to-patient ratios without other considerations is not the solution to mitigate the dangers associated with extended work shifts.
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New Podcast Spotlights Good Doctors Doing Great Things
Added on Jan 23, 2019
Dr. Thomas H. Lee, Chief Medical Officer
In an era in which the stresses of delivering health care seem relentless and overwhelming, there are physicians seeking solutions to problems above and beyond what they need to do to get through the day. These doctors epitomize resilience. Believing their personal and professional lives may offer insights that could help others enjoy their lives more, Dr. Tom Lee has begun interviewing them for a podcast series, Good Doctors: Stories from the Heart of Health Care, which is set to debut in February.
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Be a Safety Fanatic
Added on Sep 10, 2018
By Dr. James Merlino, Chief Transformation Officer
If avoidable harm were a disease, it would be the third leading cause of death in the United States, right after heart disease and cancer. To advance the mission of eliminating preventable harm in health care, we must all become safety fanatics. Together, we can protect patients, support our colleagues and do what is right.
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BPCI Advanced: The Next Step in the Transition to Value-Based Care
Added on Mar 2, 2018
By Marie Castelli, Senior Director of Strategy
The Centers for Medicare & Medicaid Services (CMS) is leading a journey toward value-based care. For providers who want to accelerate their own journey toward delivering value-based care, they may want to participate in CMS's Bundled Payments for Care Improvement (BPCI) Advanced program.
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