Blog

The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

Topic results for "General"...   [clear]

  • Let’s “Give It Up” for Nurses through Compassionate, Connected Care

    Added on Oct 28, 2019

    By Diana Mahoney

    A Facebook post featuring an exhausted nurse who routinely puts her patients before herself sparked an outpouring of comments and an instinctive need to acknowledge nurses' capacity for caring, but also their need to be cared for. In her book, The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality, and Experience, Press Ganey Chief Nursing Officer Christy Dempsey stresses that it is incumbent upon health care leaders to nurture organizational cultures that support caring for caregivers as well as patients.

  • Measuring Consumer Loyalty: Why the Net Promoter Score Is Not Enough

    Added on Sep 24, 2019

    By Diana Mahoney

    On its own, the Net Promoter Score as a measure of consumer loyalty doesn't provide the insights needed to drive improvement. Recommendation intent is one piece of a much larger puzzle that requires deep data and advanced analytics to understand what consumers want and need and how to keep them coming back.

  • The Road to Transformation: What Adult Medicine Can Learn from Pediatrics

    Added on May 7, 2019

    By Rachel Biblow, Senior Vice President, Transformational Solutions

    To progress along their transformational journeys, adult care organizations can learn and adapt strategies from leading pediatric hospitals to create an organizational culture that supports true patient centeredness. Care coordination, facility design, and integrative medicine are just some areas in which pediatric systems are leading the way to transformation.

  • Good Doctors: Stories from the Heart of Health Care

    Added on Apr 29, 2019

    New Podcast Series

  • Patient Ratios and Extended Shifts Are Separate Nursing Issues

    Added on Apr 5, 2019

    By Christina Dempsey, RN, Chief Nursing Officer

    Extended nursing shifts are associated with burnout, job dissatisfaction, negative health consequences, and poorer performance on safety, quality, and patient experience measures. Reducing these shifts and nurturing a safe work environment should be a leadership priority. However, enforcing nursing-to-patient ratios without other considerations is not the solution to mitigate the dangers associated with extended work shifts.

  • New Podcast Spotlights Good Doctors Doing Great Things

    Added on Jan 23, 2019

    Dr. Thomas H. Lee, Chief Medical Officer

    In an era in which the stresses of delivering health care seem relentless and overwhelming, there are physicians seeking solutions to problems above and beyond what they need to do to get through the day. These doctors epitomize resilience. Believing their personal and professional lives may offer insights that could help others enjoy their lives more, Dr. Tom Lee has begun interviewing them for a podcast series, Good Doctors: Stories from the Heart of Health Care, which is set to debut in February.

  • Breast Cancer Awareness, and Why Safety, Quality and Experience Matter

    Added on Oct 10, 2018

    By Carole Stockmeier, Partner, Press Ganey Strategic Consulting

    In honor of Breast Cancer Awareness Month, a Press Ganey leader shares her own patient experience of safe, high-quality, compassionate care.

  • Be a Safety Fanatic

    Added on Sep 10, 2018

    By Dr. James Merlino, Chief Transformation Officer

    If avoidable harm were a disease, it would be the third leading cause of death in the United States, right after heart disease and cancer. To advance the mission of eliminating preventable harm in health care, we must all become safety fanatics. Together, we can protect patients, support our colleagues and do what is right.

  • BPCI Advanced: The Next Step in the Transition to Value-Based Care

    Added on Mar 2, 2018

    By Marie Castelli, Senior Director of Strategy

    The Centers for Medicare & Medicaid Services (CMS) is leading a journey toward value-based care. For providers who want to accelerate their own journey toward delivering value-based care, they may want to participate in CMS's Bundled Payments for Care Improvement (BPCI) Advanced program.

  • Improving the ED Experience: Focus on Teamwork

    Added on Jul 2, 2015

    By Diana Mahoney, Editorial Manager “Emergency medicine is a team sport, so you have to be a team player,”

<PREVIOUS | PAGE OF 4 | NEXT>