The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • Workforce Safety Panel: Obstacles to Becoming a High Reliability Workforce

    Added on Nov 1, 2018

    By Andrea Fitzgerald, Staff Writer

    A group of safety and patient experience experts from Press Ganey discuss the progress that health care organizations have made and the next steps required to become as safe as High Reliability Organizations (HROs) in aviation, nuclear power and other industries. In part I of a seven-part series, they consider what the top obstacles are that keep the health care workforce from achieving the same levels of safety as an HRO workforce.

  • Engagement Matters: Meeting the Unique Challenges of the Health Care Workforce

    Added on Oct 16, 2018

    By Martin Wright, Director, Strategic Consulting, and Kristopher Morgan, PhD, Director, Workforce Analytics

    The factors that influence workforce engagement vary in health care, and may fluctuate further based on employees' functions, roles and departments. A deep understanding of these relationships—and of the uniqueness of the health care workforce—is critical when designing and implementing a successful and sustainable engagement strategy.

  • Breast Cancer Awareness, and Why Safety, Quality and Experience Matter

    Added on Oct 10, 2018

    By Carole Stockmeier, Partner, Press Ganey Strategic Consulting

    In honor of Breast Cancer Awareness Month, a Press Ganey leader shares her own patient experience of safe, high-quality, compassionate care.

  • Improving Physician Well-Being through EHR Enhancements

    Added on Sep 12, 2018

    By Andrea Fitzgerald, Staff Writer

    Electronic health records (EHRs) have become a major source of discontent for many physicians, translating into lower engagement and patient experience outcomes at some organizations. To address this, Press Ganey CHRO Joe Cabral recommends engaging all stakeholders to improve EHR implementation as Cleveland Clinic has done.

  • Be a Safety Fanatic

    Added on Sep 10, 2018

    By Dr. James Merlino, Chief Transformation Officer

    If avoidable harm were a disease, it would be the third leading cause of death in the United States, right after heart disease and cancer. To advance the mission of eliminating preventable harm in health care, we must all become safety fanatics. Together, we can protect patients, support our colleagues and do what is right.

  • Workforce Engagement: Building a Sustainable Improvement Culture

    Added on Sep 4, 2018

    By Joseph Cabral, Chief Human Resources Officer, and David Shinsel, Senior Associate

    Achieving transformational change requires an organizational culture that aligns purpose, people and processes. To avoid stagnant improvement as a result of check-the-box exercises, leaders must leverage key internal structures and processes to create and execute effective and sustainable improvement plans.

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.

  • Why Patients Seek Out Negative Reviews

    Added on Jul 31, 2018

    By Chrissy Daniels, Partner, Medical Practice, Consumerism & Transparency

    Negative online reviews can cause angst for physicians. Most fear that anything less than perfectly positive patient reviews will be damaging. Understanding how consumers navigate negative reviews can help to reduce anxiety over occasional outlier comments. The real opportunity is to focus on any emerging patterns from negative comments, and to target those areas for improvement.

  • Mandating Nurse-to-Patient Ratios Is Not Enough

    Added on Jul 9, 2018

    By Andrea Fitzgerald, Staff Writer

    Press Ganey executives weigh in on the current legislation battle over mandated staffing ratios, warning against any supporters who see this as a "quick fix" for performance improvement across domains.

  • My Life, My Story: VA Program Humanizes the Care Experience

    Added on Jul 2, 2018

    By Andrea Fitzgerald, Staff Writer

    A patient-centered program rolling out to VA medical centers across the country fosters a more intimate connection between patients and their care teams through storytelling.