The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.
  • New Podcast Spotlights Good Doctors Doing Great Things

    Added on Jan 23, 2019

    Dr. Thomas H. Lee, Chief Medical Officer

    In an era in which the stresses of delivering health care seem relentless and overwhelming, there are physicians seeking solutions to problems above and beyond what they need to do to get through the day. These doctors epitomize resilience. Believing their personal and professional lives may offer insights that could help others enjoy their lives more, Dr. Tom Lee has begun interviewing them for a podcast series, Good Doctors: Stories from the Heart of Health Care, which is set to debut in February.

  • Workforce Safety Panel: Engaging Executive Leaders in Systemwide Safety Efforts

    Added on Jan 22, 2019

    By Andrea Fitzgerald, Staff Writer

    In part III of a seven-part series, Press Ganey experts hone in on information that executives need in order to advance workplace safety and the pursuit of a fair and just culture.

  • Workforce Safety Panel: Empowering Caregivers to Speak Up for Safety

    Added on Dec 18, 2018

    By Andrea Fitzgerald, Staff Writer

    In part II of a seven-part series, Press Ganey experts advise health care organizations on a High Reliability journey to aggressively remove barriers and detractions from reporting or speaking up about unsafe practices resulting in errors and harm. To help begin this process, the group identifies those barriers and explains how organizations can protect the physical and psychological safety of patients, families and caregivers.

  • Workforce Safety Panel: Obstacles to Becoming a High Reliability Workforce

    Added on Nov 1, 2018

    By Andrea Fitzgerald, Staff Writer

    A group of safety and patient experience experts from Press Ganey discuss the progress that health care organizations have made and the next steps required to become as safe as High Reliability Organizations (HROs) in aviation, nuclear power and other industries. In part I of a seven-part series, they consider what the top obstacles are that keep the health care workforce from achieving the same levels of safety as an HRO workforce.

  • Engagement Matters: Meeting the Unique Challenges of the Health Care Workforce

    Added on Oct 16, 2018

    By Martin Wright, Director, Transformational Advisory Services, and Kristopher Morgan, PhD, Director, Workforce Analytics

    The factors that influence workforce engagement vary in health care, and may fluctuate further based on employees' functions, roles and departments. A deep understanding of these relationships—and of the uniqueness of the health care workforce—is critical when designing and implementing a successful and sustainable engagement strategy.

  • Breast Cancer Awareness, and Why Safety, Quality and Experience Matter

    Added on Oct 10, 2018

    By Carole Stockmeier, Partner, Press Ganey Transformational Advisory Services

    In honor of Breast Cancer Awareness Month, a Press Ganey leader shares her own patient experience of safe, high-quality, compassionate care.

  • Improving Physician Well-Being through EHR Enhancements

    Added on Sep 12, 2018

    By Andrea Fitzgerald, Staff Writer

    Electronic health records (EHRs) have become a major source of discontent for many physicians, translating into lower engagement and patient experience outcomes at some organizations. To address this, Press Ganey CHRO Joe Cabral recommends engaging all stakeholders to improve EHR implementation as Cleveland Clinic has done.

  • Be a Safety Fanatic

    Added on Sep 10, 2018

    By Dr. James Merlino, Chief Transformation Officer

    If avoidable harm were a disease, it would be the third leading cause of death in the United States, right after heart disease and cancer. To advance the mission of eliminating preventable harm in health care, we must all become safety fanatics. Together, we can protect patients, support our colleagues and do what is right.

  • Workforce Engagement: Building a Sustainable Improvement Culture

    Added on Sep 4, 2018

    By Joseph Cabral, Chief Human Resources Officer, and David Shinsel, Senior Associate

    Achieving transformational change requires an organizational culture that aligns purpose, people and processes. To avoid stagnant improvement as a result of check-the-box exercises, leaders must leverage key internal structures and processes to create and execute effective and sustainable improvement plans.

  • The Patient Experience and Health Care Transformation: A Bonded Pair

    Added on Aug 2, 2018

    By Diana Mahoney, Editorial Director

    Leaders of high-performing organizations know, from their own experiences, that health care quality, health system efficiency, and the likelihood that patients will continue seeking care from their organization are integral to—not independent from—the patient experience.