The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

The Strategic Consulting blog – written by our award-winning team of experts – for an in-depth look at leading best practices and lessons learned from their work with more than 1,400 health care organizations.
  • Webinar Series Provides Guidance for Managing Operational Challenges

    Added on Mar 26, 2020

    By Adam Higman

    With health systems under the stress of the coronavirus outbreak, high reliability principles are more important than ever to ensure the delivery of holistically excellent care. In this post, Strategic Consulting Partner Adam Higman introduces an on-demand webinar series designed to help organizations manage operational challenges posed by the COVID-19 crisis. The first three webinars in the series address the most pressing operational questions that organizations are facing right now: effective communications, staffing strategies, and capacity building.

  • Trust in the Time of Coronavirus

    Added on Mar 25, 2020

    By Chrissy Daniels, Chief Experience Officer

    According to Chief Experience Officer Chrissy Daniels, trust is what allows us to move forward with agility. In the fourth installment of the thought leader series, Daniels offers universal communication skills for relationships, reliability, and leadership to build confidence in COVID-19 health care teams who must come together quickly and effectively to deliver challenging care to highly stressed patients.

  • Remember the Caregivers: Be in the Arena

    Added on Mar 23, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    In part III of the series, Chief Clinical Officer Jessica Dudley discusses how nonessential staff can "be in the arena" with caregivers as they fight COVID-19 on the front lines. This means doing everything from following social distancing recommendations to expressly thanking health care workers for their commitment to patients during this difficult time.

  • Caring for Caregivers: A Leadership Checklist

    Added on Mar 20, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer

    Ensuring the physical and emotional well-being of the health care workforce must be a leadership priority during this time of COVID-19 crisis. In the second installment of our thought leader series, Chief Safety and Transformation Officer Tejal Gandhi outlines strategies for protecting caregivers against physical and emotional harm as they bear the burden of the pandemic and deliver the best care to patients.

  • Recognizing the Commitment of Nurses

    Added on Mar 18, 2020

    By Christina Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN, Chief Nursing Officer

    As the coronavirus pandemic continues to spread fear and uncertainty throughout the world, leaving many quarantined and out of work, nurses are doing what they've always done: providing care to patients and families with compassion, empathy, and expertise. This blog series will bring together the voices of Press Ganey thought leaders to address the drastic shifts in health care and outline ways to support caregivers during this trying time. In the first installment of the series, Chief Nursing Officer Christina Dempsey highlights the critical importance of clear communication among caregivers and commitment to evidence-based practices in adapting to new health care norms.

  • The State of Workforce Engagement: Leveraging Interdependencies for Improvement

    Added on Mar 18, 2020

    By Lauren Keeley

    Findings from the white paper report show that workforce engagement is connected to multiple improvement outcomes, impacting the safety, quality, and experience of care. When driving organizational change, health systems can use these interdependencies to their advantage. This fourth post in the ongoing state of engagement blog series explores strategies for leveraging the relationship between workforce engagement and patient experience for sustained improvement, year after year.

  • The State of Workforce Engagement: Helping Physicians Find Balance

    Added on Jan 30, 2020

    By Lauren Keeley

    According to new research reported in the state of workforce engagement white paper, physicians are the least engaged, least resilient segment of the health care workforce. A deeper dive into the data shows that although physicians in private practice have slightly better engagement than peers who are employed by large health care organizations, they demonstrate slightly lower resilience, which for all physicians appears to be driven by the trouble they have disconnecting from their work. This post, the third installment in an ongoing series exploring the research findings in more detail, considers the implications of these phenomena and suggests ways to start addressing physicians’ burgeoning needs.

  • The State of Workforce Engagement: Meeting the Needs of Bedside Caregivers

    Added on Dec 12, 2019

    By Lauren Keeley

    Health care professionals whose jobs involve direct patient care are less engaged in their work than those not on the front lines of care, according to the findings of a recent white paper on the state of workforce engagement in health care. As Part II of our blog series designed to deconstruct some of the key findings of the report, this post focuses on how understanding barriers to direct patient care is crucial in defining best practices for bedside caregivers. Part I in the series looked at generational differences in engagement and offered recommendations for bridging generation gaps.

  • Fighting Fake News and Building Trust on the Web

    Added on Dec 10, 2019

    By Thomas H. Lee, MD, Chief Medical Officer

    Trust is something in short supply in most aspects of life these days, particularly in today's "fake news" social media climate. As health care consumers look more and more to online reviews and ratings when seeking care, the Internet has become a platform where trust between consumers and health care providers has the potential to be built or destroyed. Lessons learned from other business sectors can help organizations in their mission to deserve trust by nurturing a highly reliable culture with a holistic perspective on excellence.

  • The State of Workforce Engagement: Tapping into Generational Expectations

    Added on Nov 7, 2019

    By Lauren Keeley

    As reported in a new white paper on the state of workforce engagement in health care, Press Ganey researchers analyzed responses from more than 1.8 million physicians, nurses, and other health care employees surveyed in 2018 and identified wide variation in engagement by profession, demographics, geography, and other variables. This blog series will deconstruct the findings to tease out those that are likely to have the greatest impact on organizational outcomes and will offer recommendations for driving and sustaining improvement. The focus of this month’s post is generational differences in engagement.