The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

The Strategic Consulting blog – written by our award-winning team of experts – for an in-depth look at leading best practices and lessons learned from their work with more than 1,400 health care organizations.
  • Caregiver Redeployment During COVID-19: Keeping Staff Safe

    Added on Apr 10, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer

    To manage the anticipated surge of coronavirus cases, hospitals are redirecting physicians, nurses, and other care providers to perform tasks that are typically outside their domain. In the latest of our thought leader blog series, Tejal Gandhi, Chief Safety and Transformation Officer, shares strategies, rooted in high reliability principles, to mitigate risk and allow staff to feel comfortable, competent, and safe in their new roles.

  • COVID-19 Caregiver Collaborative: Surge Timing Determines Caregiver Needs

    Added on Apr 9, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    As the intensity of the COVID-19 pandemic increases, timing has become a differentiator between those organizations in the surge and those who are anticipating it. In this installment of our thought leader blog series, Chief Medical Officer and host of our COVID-19 Caregiver Collaborative, Jessica Dudley, highlights four themes that emerged in the latest meeting: the importance of collaboration and centralized policies, the shift from planning to proactive deployment, leadership succession planning and communication, and psychological support.

  • Caregiver Collaborative: Supporting Clinician Well-Being During COVID-19

    Added on Apr 2, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    The clinical team at Press Ganey convened a COVID-19 Caregiver Collaborative to discuss the unique challenges physicians, nurses, and other patient care professionals face on the front lines of care during this pandemic and to share strategies and tactics for addressing them. In the latest of the series, Chief Clinical Officer Jessica Dudley describes how these leaders bring a new level of collaboration, candidness, consistency, and creativity to the fight against COVID-19.

  • Transparency is a Rising Tide in the COVID-19 Battle

    Added on Mar 31, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer

    Tejal Gandhi, Chief Safety and Transformation Officer, returns to the COVID-19 thought leader series to discuss the importance of breaking down barriers to full transparency to promote the collective good during the coronavirus pandemic. Not only is full transparency foundational to patient safety, but this willingness to share vulnerability and work together is reassuring and reaffirms all that is good about health care and humanity.

  • Webinar Series Provides Guidance for Managing Operational Challenges

    Added on Mar 26, 2020

    By Adam Higman

    With health systems under the stress of the coronavirus outbreak, high reliability principles are more important than ever to ensure the delivery of holistically excellent care. In this post, Strategic Consulting Partner Adam Higman introduces an on-demand webinar series designed to help organizations manage operational challenges posed by the COVID-19 crisis. The first three webinars in the series address the most pressing operational questions that organizations are facing right now: effective communications, staffing strategies, and capacity building.

  • Trust in the Time of Coronavirus

    Added on Mar 25, 2020

    By Chrissy Daniels, Chief Experience Officer

    According to Chief Experience Officer Chrissy Daniels, trust is what allows us to move forward with agility. In the fourth installment of the thought leader series, Daniels offers universal communication skills for relationships, reliability, and leadership to build confidence in COVID-19 health care teams who must come together quickly and effectively to deliver challenging care to highly stressed patients.

  • Remember the Caregivers: Be in the Arena

    Added on Mar 23, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    In part III of the series, Chief Clinical Officer Jessica Dudley discusses how nonessential staff can "be in the arena" with caregivers as they fight COVID-19 on the front lines. This means doing everything from following social distancing recommendations to expressly thanking health care workers for their commitment to patients during this difficult time.

  • Caring for Caregivers: A Leadership Checklist

    Added on Mar 20, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer

    Ensuring the physical and emotional well-being of the health care workforce must be a leadership priority during this time of COVID-19 crisis. In the second installment of our thought leader series, Chief Safety and Transformation Officer Tejal Gandhi outlines strategies for protecting caregivers against physical and emotional harm as they bear the burden of the pandemic and deliver the best care to patients.

  • Recognizing the Commitment of Nurses

    Added on Mar 18, 2020

    By Christina Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN, Chief Nursing Officer

    As the coronavirus pandemic continues to spread fear and uncertainty throughout the world, leaving many quarantined and out of work, nurses are doing what they've always done: providing care to patients and families with compassion, empathy, and expertise. This blog series will bring together the voices of Press Ganey thought leaders to address the drastic shifts in health care and outline ways to support caregivers during this trying time. In the first installment of the series, Chief Nursing Officer Christina Dempsey highlights the critical importance of clear communication among caregivers and commitment to evidence-based practices in adapting to new health care norms.

  • The State of Workforce Engagement: Leveraging Interdependencies for Improvement

    Added on Mar 18, 2020

    By Lauren Keeley

    Findings from the white paper report show that workforce engagement is connected to multiple improvement outcomes, impacting the safety, quality, and experience of care. When driving organizational change, health systems can use these interdependencies to their advantage. This fourth post in the ongoing state of engagement blog series explores strategies for leveraging the relationship between workforce engagement and patient experience for sustained improvement, year after year.