The Improving Health Care blog provides the latest advice and insight about performance and outcomes from industry experts.

The Strategic Consulting blog – written by our award-winning team of experts – for an in-depth look at leading best practices and lessons learned from their work with more than 1,400 health care organizations.
  • Press Ganey and Former U.S. Surgeon General Partner to Advance Equity

    Added on Mar 17, 2021

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety & Transformation Officer

    During a virtual meeting with Dr. Jerome Adams, Press Ganey thought leaders and policy team leaders shared the important work of the Equity Partnership in helping clients collect and analyze race and ethnicity data.

  • Compass One Breaks Down Barriers to the Bedside for Nonclinical Support Staff

    Added on Mar 17, 2021

    By Lauren Keeley

    Compass One and Press Ganey are partnering to improve nonclinical outcomes and re-emphasize the crucial role that FANS and EVS play in the patient journey, even if that journey looks and feels different than it did a year ago.

  • Press Ganey 2020 NCC: HFHS's Wright Lassiter Shares View of DEI as a Core Value

    Added on Dec 16, 2020

    By Lauren Keeley

    Wright L. Lassiter III, CEO of Henry Ford Health System, discusses every health system's responsibility to commit to diversity, equity, and inclusion to meet the unique needs of the community it serves.

  • 2020 NCC Opens with Emotional Thank-You

    Added on Nov 17, 2020

    By Diana Mahoney

    Press Ganey Chairman and CEO Patrick T. Ryan set the tone for the 2020 Virtual National Client Conference by expressing profound gratitude to the physicians, nurses, and other members of the health care workforce fearlessly battling COVID-19.

  • Patient Safety Reporting: High Reliability Drives Progress Toward Zero Harm

    Added on Aug 4, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer and Mike Personett, Senior Vice President, Reliability & Safety

    Breaking down barriers to zero harm requires moving away from a focus on safety reporting systems as mechanisms for simply collecting data and toward their integration as key components of a high reliability operating system that optimizes learning and improvement. In this blog, Chief Safety and Transformation Officer Tejal Gandhi and Senior Vice President of Reliability & Safety Mike Personett describe common user challenges with current safety reporting systems and processes, as well as solutions supported by the Press Ganey High Reliability Platform™ (HRP™).

  • Safety, High Reliability, and Equity Are Intertwined

    Added on Jun 25, 2020

    By Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer

    The domain of equity has been brought to the forefront by the terrible confluence of the COVID-19 pandemic, which has disproportionately affected the health and financial stability of certain groups, and the video footage of tragedies that highlight the inequities black and other diverse communities face every day. In this blog, Tejal Gandhi, Chief Safety and Transformation Officer, evaluates ways to help health care organizations close the equity gap and commit to equity as a safety and quality imperative.

  • Cultural Realignment After COVID-19: Signs Your Organization Needs Help

    Added on May 27, 2020

    By Martin Wright, Partner, Strategic Consulting

    Although the day-to-day impact of COVID-19 varies by organization, the crisis has universally highlighted strengths and weaknesses around such cultural considerations as communication practices, support for caregivers’ well-being, process reliability, and system resilience. In this post, Martin Wright, Partner, Strategic Consulting, identifies signs that indicate when an organization's culture needs to change and outlines leadership strategies to address them.

  • Four Essentials of Effective Telemedicine

    Added on May 4, 2020

    By Chrissy Daniels, MS, Chief Experience Officer

    The thought leader series continues as our Chief Experience Officer, Chrissy Daniels, shares how simple shifts in communication styles can help make telehealth experiences as effective as in-office visits. As health care organizations ramp up their telehealth offerings in response to COVID-19, this blog will guide them in four essentials of effective telemedicine: authenticity, agenda setting, empathy, and closing checklist.

  • COVID-19 Caregiver Collaborative: Practical Insights and Notes from the Field

    Added on Apr 22, 2020

    By Jessica Dudley, MD, Chief Clinical Officer

    This blog features approximately 50 physicians, nurses, and administrative leaders from health care systems on the front lines of the COVID-19 crisis to participate in a virtual Caregiver Collaborative to discuss and share practical experiences and tools for supporting caregivers and staff emotionally, physically, professionally, and socially while caring for patients during the pandemic. As these leaders continue identify alternative routes to safe, patient-centered care delivery during these difficult times, we will update these notes and make executive summaries of each session available on Press Ganey’s COVID-19 resources page.

  • Keeping Families and Patients Connected During the COVID-19 Crisis

    Added on Apr 13, 2020

    By Rachel Biblow, Senior Vice President and Partner, Strategic Consulting, and Benjamin Cooperman, Senior Associate, Strategic Consulting

    The ongoing spread of COVID-19 has warranted extreme social separation measures and infection prevention protocols that are making it difficult for families and patients to stay connected. In this blog, our thought leader series continues as Rachel Biblow, Senior Vice President and Partner, Strategic Consulting teams up with Benjamin Cooperman, Senior Associate, Strategic Consulting to discuss ways that health care organizations can help their clinicians both connect COVID-19 patients with their loved ones and stay connected to their own families during these trying times.