Recognizing the Commitment of Nurses

Added on Mar 18, 2020

By Christina Dempsey, DNP, MSN, MBA, CNOR, CENP, FAAN, Chief Nursing Officer

ChristyDempsey_5x7_GrayBackground_CMYK_300ppiDaily life for most of us is different today from what it was even a week ago, and it is going to keep changing until we have more answers than questions about the coronavirus and its impacts. Through the uncertainty, however, nurses continue to do what we do: care for patients, families, and one another with compassion, empathy, skill, and expertise. The role that nurses play in making patients and families feel safe is never more important than in times of extreme stress, mixed and changing messaging, and outright fear.

Fidelity to evidence-based best practices will help ensure the best possible outcomes for patients and caregivers. Round-the-clock communication and transparency are especially critical to make sure the correct messages are being received and understood. This extends beyond nurse communication with patients and families. It also applies to nurse leaders’ communication with bedside nurses. In order to keep patients and themselves safe, nurses need the most relevant, updated guidance as soon as it is issued. And while it is important to think carefully about the content of the messages, it is just as important to consider how the messages are being delivered. Most caregivers don’t have time during their shifts to log on to email, read texts, or notice handwritten notes at the nurses’ station. While these methods are important to ensure optimal reach and reiterate key points, leaders should communicate all critical information directly, either in person or over the phone, to every one of their direct reports. Paying attention to what and how we communicate is foundational to effective teamwork, and effective teamwork is foundational to patient and caregiver safety in times of crisis.

Press Ganey’s leadership team acknowledges and appreciates the work that nurses and health care teams do every day. As your partner, we see you, we hear you, we support you, and we are grateful for your commitment. You remain our priority as you deal with this unprecedented crisis.

Visit our dedicated COVID-19 webpage for additional resources.