Improve Efficiency, Quality, Consistency and Organizational Processes

To fulfill on the goal to deliver high-quality care and provide an exceptional patient-centered experience, health care organizations must cultivate systems, processes and consistent behaviors that drive results. Achieving sustainable performance, eliminating wasteful processes and truly transforming culture takes time, dedication – and a clear direction.

With a proven method and time-tested tools, our Transformational Services experts deliver measurable results with an average 5:1 return on investment, up to 25% in increased capacity, and a proven capability to help drive hospitals to zero hospital acquired conditions. Our experience crosses all care settings with areas of expertise in surgical services, the emergency department and medical practices.

Clinical Quality and Operational Improvement

Quality Assurance and Regulatory

  • Appeals and denials utilization review
  • Case management/care management
  • Chart audits and clinical records review
  • Mock regulatory surveys
  • Quality assurance and infection control
  • Standards of practice review and education

Physical Environment and Human Factor Solutions

Organizational Transformation

  • Daily management systems
  • Education and mentoring
  • Leadership development
  • Lean, six sigma, and kaizen experts

Featured Resources

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Front-Office Integration Improves AdvantageCare Physicians' Patient Experience

When AdvantageCare Physicians (ACPNY), one of New York's largest health systems, invested in professional development that cross-trained front line staff, care coordination and patient experience improved.

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Partner with Press Ganey

Wherever you are on your transformational journey, we'd love to hear from you.