New Engagement White Paper: Building a High-Performing Workforce

Boston, Massachusetts, January 13, 2016— Press Ganey Holdings, Inc. (NYSE:PGND) in a white paper released today, reveals targeted engagement strategies to help build a high-performing organization that drives positive patient experience, staff retention and solid financial performance. The white paper, Building a High-Performing Workforce, authored by Barbara Reilly, PhD, Senior Vice President of Employee, Nurse and Physician Engagement at Press Ganey, outlines a data-driven method to help establish engagement tiers, measure action planning readiness, and enact sustainable, meaningful change.

Findings highlight the importance of measuring engagement at the work-unit level to develop an accurate understanding of caregiver engagement and create targeted improvement plans. The paper, which analyzes a total of more than 1 million employee voices, identifies the critical drivers of engagement and provides key insights that include:

  • The relationship between employee engagement and key patient experience performance metrics, including “Likelihood to Recommend”
  • Behaviors and best practices that distinguish high-performing organizations committed to sustained improvement
  • Actionable strategies driven by engagement levels to help build and sustain high-performing teams

“The industry has come to recognize engagement as the ‘fourth aim’ to optimizing health system performance along with improving the patient experience, population health and reducing health care costs,” said Reilly. “Successful engagement strategies require a scientific measurement approach, deep data insights and definitive actions tailored for each engagement tier. To build a high-performing organization, health care leaders need a focused understanding of where to drive change in order to create and sustain an engaged, patient-centered culture that reduces stress for caregivers and suffering for patients.”

The Performance Insights white paper, Building a High-Performing Workforce, is available for download​.