Dr. James Merlino Named One of 50 Experts in the Field of Patient Safety

Boston, April 18, 2016Press Ganey Holdings, Inc. (NYSE:PGND) today announced that Becker’s Healthcare has named Press Ganey President and CMO of Strategic Consulting, Dr. James Merlino, to its 2016 list of “50 Experts Leading the Field of Patient Safety.” This list recognizes clinicians, advocates and legislators who work to eliminate medical errors and improve safety in the health care industry.

“Patient safety and High Reliability care are foundational elements of the patient experience for health care organizations across the continuum,” said Patrick T. Ryan, CEO, Press Ganey. “We are pleased that Becker’s Healthcare has recognized Jim’s unique leadership and expertise in this area. Jim and his team are committed to partnering with organizations to adopt processes and behaviors that reduce Serious Safety Events and reduce patient and caregiver suffering. ”  

An accomplished surgeon and innovator in patient experience improvement, Dr. Merlino draws from nearly two decades of health care experience to advance patient-centered care. At Press Ganey, Dr. Merlino oversees the patient experience and strategic consultancy division, including Press Ganey’s HPI® safety and High Reliability solution, helping organizations establish a patient-centered culture focused on achieving zero harm. Prior to joining Press Ganey, Dr. Merlino served as chief experience officer at the Cleveland Clinic, where he developed strategic programs to improve the patient experience.

The Becker’s editorial team considered nominations and selected leaders for this list through an editorial review process. The full Becker’s Healthcare list can be viewed here.