Performance Redefined

Analyses Reveal Key Interdependencies for Creating Consumer Value

BOSTON--(BUSINESS WIRE)-- In a report released today, Press Ganey Holdings, Inc. (NYSE:PGND) identifies current market dynamics challenging health care organizations to redefine performance based on consumer value, both financially and in terms of quality. The 2016 Strategic Insights whitepaper, Performance Redefined: As Health Care Moves from Volume to Value, The Streams of Quality Are Coming Together, offers extensive analyses of the significant correlations between patient experience data and clinical performance measures.

“As consumerism in health care continues to grow, providers must organize around patients’ needs to deliver greater value in order to earn and protect market share,” said  Patrick T. Ryan , CEO, Press Ganey. “With the convergence of various quality streams in patient care, organizations with a patient-centric culture and a focus on improving the safety, quality and experience of care will likely be in a better position to respond to market pressures and deliver new sources of value.”

The report features striking new findings on the interdependency of various components of quality through cross-domain analyses of proprietary and HCAHPS data and presents six core principles to help leaders:

  • Reduce sources of patient and caregiver suffering wherever they exist.
  • Build and maintain a High Reliability culture that supports patient-centricity.
  • Create an engaged work environment in which both patients and caregivers feel safe from harm.

“Patients evaluate their care experiences based on an inter-related stream of quality indicators that include perceived safety and quality of their care, teamwork and commitment of caregivers, and the extent to which their needs are met,” said Dr.  Thomas H. Lee , Chief Medical Officer, Press Ganey. “This year’s Strategic Insights, Performance Redefined, provides the core principles necessary for leaders to create an environment in which caregivers are aligned around meeting patients’ needs and reducing their suffering.”

A copy of the 2016 Strategic Insights report Performance Redefined: As Health Care Moves from Volume to Value, the Streams of Quality are Coming Together, is available for download.