Increasing Value in the Emergency Department: Using Data to Drive Improvement


Press Ganey has developed a new Performance Insights paper—Increasing Value in the Emergency Department: Using Data to Drive Improvement. Derived from insights presented during the 2015 Press Ganey Emergency Department Executive Summit, this paper provides research and strategies for optimizing the delivery of emergency care.
Notable findings indicate that to advance emergency care, health care organizations must:
  • Develop patient-centered, data-driven processes to improve outcomes that matter to their patients.
  • Dispel misperceptions regarding the effect of drug-seeking behavior on patient experience scores.
  • Create focused initiatives to reduce ED caregiver suffering and engage staff in improvement efforts.
  • Leverage innovative practices to streamline operational processes, reduce variation and improve throughput.
Research and case studies presented in this paper detail insights on how improving ED patients' perceptions of emergency care can help you improve overall organizational performance. 

A copy of the White Paper, Increasing Value in the Emergency Department: Using Data to Drive Improvement, is available for download.

About Press Ganey

Press Ganey Holdings (NYSE: PGND) is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. Celebrating 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities.