Digging Into Patient Data to Improve Patient Relations and Revenue

Revenue Cycle Insights By Chris Nerney, May 20, 2016

"While patient engagement essentially is about focusing on people, the process can be enhanced with analytics, according to Thomas Lee, MD, a primary care practitioner at Brigham and Women's Hospital in Boston and chairman of the board at Geisinger Health System

In monitoring their progress, Brigham and Young looked at the data, analyzing records from every patient, not just the few required by regulators. The emphasis is on driving improvement rather than fundamental quality assurance.

By improving patient engagement, providers can increase the likelihood of a patient to recommend a particular hospital or practice, according to Lee."