C-Suite Chat: Let's Not Obsess Over Treating Patients as 'Consumers'

STAT, by Casey Ross, Oct. 25, 2016

"As a writer, a clinician, and the chief medical officer of the research company Press Ganey, Dr. Thomas Lee has a unique perspective on the changes roiling American medicine:

Let’s start small. What is the most important change unfolding in the delivery of medicine?

We are in the process of transitioning from being solo players to being part of a team sport....The average heart failure patient sees 63 different people in a hospital stay. It’s chaotic for patients. And it’s one of the reasons patient experience has become a major focus."