News

The Call for Submissions for the New Leading Innovators Program is Open!

Added on Sep, 9, 2020

Press Ganey Recognizes Innovations and Achievements of Top Performers Driving Excellence in Health Care

Added on Sep, 8, 2020

Press Ganey Report Defines Role of Comprehensive Data Strategy in Building Workforce Trust in the COVID-19 Era and Beyond

Added on Aug, 25, 2020

Registration for the 2020 Virtual National Client Conference is Open

Added on Aug, 10, 2020

Press Ganey Launches the Health Care Industry’s First High Reliability Platform to Enable Enterprise-Wide Safety Improvement

Added on Aug, 4, 2020

Press Ganey Releases Milestone Study Defining the New Consumerism in the COVID-19 Era

Added on Jul, 9, 2020

Press Ganey Equity Partnership

Added on Jul, 1, 2020

Press Ganey Releases Landmark Telemedicine Report, Revealing New Consumer Insights for Providers to Meet Patients’ Evolving Needs

Added on May, 19, 2020

How COVID-19 Is Shaping the Patient Experience: 2nd Edition

Added on Apr, 30, 2020

In a second Special Report, Press Ganey data scientists and linguistic experts analyze more than 7 million comments from patient experience surveys from between mid-February through April 4, 2020. The findings show explosive growth in the number of comments mentioning COVID-19 or coronavirus, and paint a dynamic picture of the patient experience during this unprecedented time.

Press Ganey Acquires NarrativeDx; Expands Ability to Provide Consumer Insights Using AI-Driven Comment Analytics

Added on Mar, 17, 2020

Press Ganey Launches Groundbreaking Safety Initiative to Advance the Industry toward Zero Harm

Added on Mar, 10, 2020

Press Ganey Report Provides Playbook to Power Transformation, 'From Principles to Practice'

Added on Mar, 5, 2020

Press Ganey Nursing Special Report Reveals Positive Impact of Nursing Excellence on Multiple Critical Performance Measures

Added on Feb, 20, 2020

Press Ganey Acquires Strategic Management Decisions (SMD), Expands Industry-Leading Workforce Engagement and Predictive Analytics Platform

Added on Jan, 7, 2020

R. Milton Johnson, Retired Chairman and CEO of HCA Healthcare, Named Innovator of the Year by Press Ganey

Added on Nov, 17, 2019

Press Ganey Honors Top Performers and Key Industry Contributors at 2019 National Client Conference

Added on Nov, 17, 2019

Press Ganey Workforce Engagement Experts Publish ‘The ​Engaged ​Caregiver’

Added on Nov, 16, 2019

Press Ganey Chief Medical Officer, Dr. Thomas H. Lee, Publishes ‘The Good Doctor’

Added on Nov, 7, 2019

Dr. Tejal Gandhi, Renowned Quality and Safety Expert, to Join Press Ganey Jan. 2020

Added on Nov, 5, 2019

Physician Executive Jessica C. Dudley, MD, Joins Press Ganey as Chief Clinical Officer

Added on Oct, 31, 2019

Press Ganey Named One of the “Fastest Growing Firms” by Consulting Magazine

Added on Oct, 28, 2019

Press Ganey Releases Special Report on State of Health Care Workforce Engagement

Added on Oct, 22, 2019

Press Ganey Acquires NextPlane Solutions, the Industry’s Leading Safety Management System

Added on Aug, 26, 2019

Investor Consortium Led by Leonard Green & Partners and Ares Management Complete Acquisition of Press Ganey from EQT Partners

Added on Jul, 26, 2019

Press Ganey Releases State-of-the-Art Digital Platform to Support Transformation across the Care Continuum

Added on Jun, 17, 2019

Press Ganey Identifies Key Relationships between Patient and Physician Loyalty to Focus Improvement Efforts

Added on Jun, 6, 2019

Press Ganey Named One of the “150 Top Places to Work in Healthcare” by Becker’s Healthcare

Added on May, 28, 2019

Press Ganey Announces Workforce Safety Transformational Services to Reduce Caregiver Harm

Added on Apr, 11, 2019

Press Ganey Releases State-of-the-Art Digital Platform to Advance Health Care Workforce Transformation

Added on Mar, 26, 2019

Press Ganey Launches Blueprint for Transformational Change, “Translating Strategy Into Action”

Added on Mar, 19, 2019

Press Ganey Acquires the CALNOC Database Registry of Nursing-Sensitive Quality Indicators

Added on Mar, 4, 2019

Press Ganey White Paper Presents Consumerism Strategies for Brand Building and Market Share Growth

Added on Dec, 13, 2018

Press Ganey Nursing Special Report Identifies Key Drivers of Intent to Stay Across Multiple Nursing Segments

Added on Dec, 10, 2018

Zero Harm: How to Achieve Patient and Workforce Safety in Health Care is now available via Amazon, Barnes & Noble and 800ceoread.

Added on Nov, 13, 2018

Michael J. Dowling, President and CEO of Northwell Health, Named Innovator of the Year by Press Ganey

Added on Nov, 13, 2018

Press Ganey Honors Top Performers and Key Industry Contributors at 2018 National Client Conference

Added on Nov, 12, 2018

Press Ganey Named One of Top Ten Fastest Growing Firms by Consulting Magazine

Added on Oct, 30, 2018

Press Ganey Collaborates with Watson Caring Science Institute

Added on Oct, 23, 2018

Press Ganey White Paper Analyzes Resilience across Nursing Workforce Segments

Added on Oct, 22, 2018

Health Care Executive Rachel Biblow Joins Press Ganey as Senior Vice President of Transformational Solutions

Added on Sep, 5, 2018

Press Ganey Identifies Targeted Metrics and Incentives to Achieve Organizational Transformation

Added on Aug, 21, 2018

Sanjay Gupta, MD to Deliver Keynote Address at Press Ganey’s 2018 National Client Conference

Added on Aug, 1, 2018

Press Ganey White Paper Presents Framework to Measure, Analyze and Address Clinician Burnout

Added on May, 30, 2018

Press Ganey Supports Nursing Education

Added on May, 8, 2018

Press Ganey Recognized by Forbes as One of “America’s Best Management Consulting Firms"

Added on Apr, 18, 2018

Press Ganey Introduces New Telemedicine Solution for Medical Practices

Added on Apr, 10, 2018

Press Ganey Announces New Leadership Model to Support the Transformational Journey

Added on Apr, 2, 2018

Press Ganey Introduces Strategic Framework to Drive Health Care Transformation

Added on Mar, 29, 2018

Press Ganey Named to Consulting Magazine’s 2018 List of “Seven Small Jewels"

Added on Feb, 20, 2018

Press Ganey Acquires HealthStream’s Patient Experience and Engagement Businesses

Added on Feb, 12, 2018

Press Ganey Expands Provo Operations to Support Needs across Health Care Industry

Added on Jan, 23, 2018

Press Ganey Expands Real-Time Data Collection Capabilities Through Acquisition of Bivarus

Added on Jan, 16, 2018

Intermountain Healthcare to Partner with Press Ganey

Added on Dec, 12, 2017

Press Ganey Consulting Named as One of Top 10 Fastest Growing Firms

Added on Dec, 7, 2017

Accomplished Health Care Executive Joins Press Ganey’s Leadership Team

Added on Oct, 30, 2017

New Book by Christy Dempsey, Available Now!

Added on Nov, 1, 2017

Press Ganey White Paper Delivers Insights to Redesign Care Delivery

Added on Oct, 25, 2017

Jason Erdell Joins Press Ganey as President and Chief Client Officer

Added on Oct, 30, 2017

Human Resources Executive Joseph Cabral Joins Press Ganey

Added on Oct, 30, 2017

HURRICANE IRMA NOTICE

Added on Sep, 6, 2017

2017 Press Ganey Pediatric Excellence Award

Added on Aug, 2, 2017

Press Ganey Acquires Soyring Consulting

Added on Jul, 10, 2017

Customer Service In Healthcare: The Paradox Of Patient Satisfaction And Patient Experience

Micah Solomon, Forbes Added on May, 11, 2017

2017 Nurse, Physician, Team of the Year Awards

Added on May, 8, 2017

Press Ganey Announces Strategic Relationship with Kronos Incorporated

Added on Jan, 11, 2017

2016 Nursing Special Report

Added on Dec, 14, 2016

Press Ganey Expands Consumerism & Transparency Portfolio

Added on Oct, 27, 2016

4 Patient Engagement Strategies to Improve Patient Retention

Sara Heath, Patient Engagement HIT, Nov. 3, 2016 Added on Nov, 3, 2016

Newport Hospital's Rehab Program Wins Third Consecutive Press Ganey Guardian of Excellence Award

Christian Winthrop, Newport Buzz, Nov. 3, 2016 Added on Nov, 3, 2016

June Martin, RN, Of Newport Hospital, Receives National Press Ganey Nurse of the Year Award

Christian Winthrop, Newport Buzz, Nov. 3, 2016 Added on Nov, 3, 2016

Press Ganey Announces Health Care's Top Performers

Added on Nov, 3, 2016

White Paper Offers Strategies to Improve Workforce Engagement

Added on Nov, 2, 2016

Press Ganey Shares Tips for Maximizing Employee Engagement

Jack McCarthy, Healthcare IT News, Oct. 26, 2016 Added on Oct, 26, 2016

Spiritual Care in Nursing

Danielle Bullen Love, Advanced for Nurses, Oct. 26, 2016 Added on Oct, 26, 2016

Where the Elderly Die Can Vary by Region, Study Shows

Melanie Evans, The Wall Street Journal, Oct. 26, 2016 Added on Oct, 26, 2016

C-Suite Chat: Let's Not Obsess Over Treating Patients as 'Consumers'

Casey Ross, STAT, Oct. 25, 216 Added on Oct, 25, 2016

10 Quality Measures Hospital Leaders Must Emphasize

Zack Budryk, FierceHealthcare, Oct. 21, 2016 Added on Oct, 21, 2016

Press Ganey Research Identifies Board-Level Performance Measures

Added on Oct, 19, 2016

Don’t Blame Staff for Burnout — It’s a Systems Issue

Stephanie Garry Garfunkel, Institute for Healthcare Improvement, Oct. 18, 2016 Added on Oct, 18, 2016

Press Ganey Launches New Nursing Performance Solution

Added on Oct, 5, 2016

2016 Press Ganey Team of the Year Award

Added on Aug, 10, 2016

Performance Redefined

Added on Mar, 22, 2016

Condoleezza Rice to Deliver Keynote at 2016 National Client Conference

Added on Jun, 1, 2016

Call for Entries - 2016 Press Ganey Physician of the Year

Added on May, 23, 2016

Patient Satisfaction Scores: Optimizing the Patient and Clinician Experience

Christy Dempsey, ADVANCE for Nurses, May 27, 2016 Added on May, 27, 2016

Call for Entries - 2016 Press Ganey Nurse of the Year Award

Added on May, 23, 2016

Digging Into Patient Data to Improve Patient Relations and Revenue

Chris Nerney, Revenue Cycle Insights, May 20, 2016 Added on May, 20, 2016

Marin General Hospital Turns to Former Nuclear Power Engineers to Improve Safety

Richard Halstead, Marinij Health, May 14, 2016 Added on May, 14, 2016

How Your Hospital Can Tailor A Value-based Strategy

Howard Larkin, Hospitals & Health Networks, May 12, 2016 Added on May, 12, 2016

Patient Satisfaction Data Transparency Aids Hospital Performance

Sara Heath, Patient EngagementHIT, May 11, 2016 Added on May, 11, 2016

IT's Role in Improving Patient Safety - Where Do We Stand?

Healthcare Informatics Added on May, 10, 2016

Press Ganey Acquires Avatar International Holding Company

Added on May, 3, 2016

Dr. James Merlino Named One of 50 Experts in the Field of Patient Safety

Added on Apr, 18, 2016

The Best Strategies in Healthcare Begin with Empathy [Podcast]

Stewart Gandolf, Healthcare Success, Apr. 18, 2016 Added on Apr, 18, 2016

Zero Pain Is Not the Goal

Thomas H. Lee, MD, JAMA, March 15, 2016 Added on Mar, 15, 2016

Actionable Ways to Improve Patient and Employee Engagement

Genevieve Diesing, Hospitals and Health Network, Apr. 1, 2016 Added on Apr, 1, 2016

Patient-Centric Strategy Key for Value-based Care Reimbursement

Vera Gruessner, RevCycle Intelligence, March 24, 2016 Added on Apr, 18, 2016

Press Ganey: 6 Core Principles Healthcare Leaders Should Embrace

Shannon Barnett, Becker's Hospital Review, March 23, 2016 Added on Apr, 18, 2016

BRIEF: Press Ganey Recognized as Great Place for Employees [South Bend Tribune, Ind.]

Bloomberg Business, March 21, 2016 Added on Apr, 18, 2016

A Conversation with Thomas H. Lee, MD

Peter Wehrwein, Managed Care, Feb. 2016 Added on Feb, 1, 2016

Perspective: The State of Patient Experience [Podcast]

Stewart Gandolf, Healthcare Success, March 14, 2016 Added on Mar, 14, 2016

Hospitals And Health Systems Consider Paths To Increasing Value

Howard Larkin, Trustee, March 14, 2016 Added on Apr, 18, 2016

White Paper: Census Based Surveying for Today’s Consumer-Driven Industry

Added on Feb, 4, 2016

Press Ganey Reports Census-Based Surveying Supports Competitive Advantage

ADVANCE for Nurses, Mar. 3, 2016 Added on Mar, 3, 2016

Spotting an Unengaged Employee: We asked 3 Experts to Describe Red Flags

Kelly Gooch, Becker's Hospital Review, Feb. 29, 2016 Added on Mar, 17, 2016

Patient Experience is Not about Patient Happiness

James Merlino, MD, Physicians Practice, Feb. 23, 2016 Added on Feb, 23, 2016

Patient Safety, Engagement Relies on Crafting a Culture of Change

Jennifer Bresnick, HealthIT Analytics, Feb 22, 2016 Added on Feb, 22, 2016

Turning Value-Based Health Care into a Real Business Model

Thomas H. Lee, MD, NEJM Catalyst, Feb. 10, 2016 Added on Feb, 10, 2016

Activating Patient Engagement for Population Health

Karen Wagner, HFMA Leadership, Feb. 10, 2016 Added on Feb, 10, 2016

New Healthcare Analytics Model May Improve Patient Satisfaction

Sara Heath, HealthIT Analytics, Feb. 4, 2016 Added on Feb, 4, 2016

The Best Employee Engagement Articles For January 2016

Kevin Kruse, Forbes, Jan. 28, 2016 Added on Jul, 12, 2016

Nurse Staffing and Patient Experience Outcomes: A Close Connection

Nell Buhlman, MBA, American Nurse Today, Jan. 2016 Added on Jan, 20, 2016

3 Factors That Drive Employee Engagement

David Ferguson, Fierce Healthcare, Jan. 15, 2016 Added on Jan, 26, 2016

New Engagement White Paper: Building a High-Performing Workforce

Press Release, Press Ganey Added on Jan, 13, 2016

Do Accountable Care Organizations Improve Patient Experience?

Jacqueline DiChiara, RevCycle Intelligence, Jan. 11, 2016 Added on Jan, 26, 2016

Improving the ED Experience

Christina Dempsey, ADVANCE for Nurses, Jan. 7, 2016 Added on Jan, 7, 2016

Why Physicians Are Embracing Online Patient Reviews

Gabe Perna, Physicians Practice, Jan. 6, 2016 Added on Jan, 26, 2016

Physician Perspective: Respect Thy Hospitalist

James Merlino, MD, Becker's Hospital Review, Dec. 15, 2015 Added on Dec, 15, 2015

Press Ganey Executive Urges Physicians to Embrace Hospital Medicine Care Model

Richard Quinn, The Hospitalist, Dec. 15, 2015 Added on Dec, 15, 2015

Compassion and Productivity

Christy Dempsey, MBA, MSN, CENP, CNOR, Deirdre Mylod, PhD and Emily Cramer, PhD Added on Dec, 11, 2015

How a Cultural Transformation Can Advance Patient Safety

RevCycle Intelligence, By Jacqueline DiChiara, Dec. 4, 2015 Added on Dec, 4, 2015

What Makes Doctors Value Patient Feedback

Deirdre Mylod, PhD, Thomas H. Lee, MD, Harvard Business Review, Nov. 30, 2015 Added on Nov, 30, 2015

Nursing Special Report: The Influence of Nurse Work Environment on Patient, Payment and Nurse Outcomes

Press Release, Press Ganey Added on Nov, 10, 2015

An Epidemic of Empathy in Healthcare

A Epidemic of Empathy in Healthcare, Thomas H. Lee, MD Added on Nov, 9, 2015

Building Loyalty through the Doctor-Patient Relationship

James Merlino, MD, Physicians Practice, Nov. 5, 2015 Added on Nov, 5, 2015

Increasing Value in the Emergency Department: Using Data to Drive Improvement

Press Release, Press Ganey Added on Oct, 29, 2015

Patient-Centered Care: A Winning Proposition for All

Chris Anderson, HFMA Leadership, Nov. 2, 2015 Added on Nov, 2, 2015

Turning Value-Based Health Care into a Real Business Model

Laura S. Kaiser and Thomas H Lee, MD, Harvard Business Review, Oct. 8, 2015 Added on Oct, 8, 2015

The Responsibility Matrix: A Strategy for Stronger Physician/Administrator Partnerships

James Merlino, MD, Becker's Hospital Review, Aug. 19, 2015 Added on Aug, 19, 2015

Technology and the Patient Experience

Scott Mace, HealthLeaders Media , April 14, 2015 Added on Apr, 14, 2015

Nursing Informatics and the Patient Experience

Christy Dempsey, MSN, MBA, CNOR, CENP, Executive Insight, April 2015 Added on Apr, 1, 2015

Competing For Market Share

Sarianne Gruber, RCM Answers, April 7, 2015 Added on Apr, 7, 2015

Press Ganey CEO Responds to 'Religious Freedom' Bill

South Bend Tribune, March 31, 2015 Added on Mar, 31, 2015

Will They Stay?

Thomas H. Lee, MD and Dennis Kaldenberg, Ph D, Executive Insight, March 2015 Added on Mar, 1, 2015

Hindsdale Nurse Named 'Nurse of the Year' 2014

Morgan Searles, Darien Patch, March 24, 2015 Added on Mar, 24, 2015

Press Ganey on Top Workplace List

South Bend Tribune, March 17, 2015 Added on Mar, 17, 2015

150 Great Places to Work in Healthcare | 2015

Becker's Hospital Review, March 11, 2015 Added on Mar, 11, 2015

With Medicare Pay on the Line, Hospitals Push Harder to Please Patients

Jordan Rau, NPR Shots, March 10, 2015 Added on Mar, 10, 2015

A Page From McDonald's Playbook: Why Hospitals Need to Fix Their "Patties" First

Tamara Rosin, Becker's Hospital Review, March 6, 2015 Added on Mar, 16, 2015

Patient Satisfaction Scores Note Affected by Amount of Opioids Given in Emergency Room

Pain Medicine News, March 2015 Added on Mar, 1, 2015

Compassionate Nursing Care linked to Higher HCAHPS Scores

Alexandra Wilson Pecci, HealthLeaders, Feb. 24, 2015 Added on Feb, 24, 2015

Fancy Flourishes at Hospitals Don't Impress Patients, Study Finds

Jordan Rau, Kaiser Health News, Feb. 24, 2015 Added on Feb, 24, 2015

Doctors Strive to Do Less Harm: 5 Common Mistakes They Make

Dhiraj Pal, Health Aim, Feb. 19, 2015 Added on Feb, 19, 2015

Patient Experience and Quality Impacts on Reimbursement: 5 Things to Know

Tamara Rosin, Becker's Hospital Review, Feb. 18, 2015 Added on Feb, 18, 2015

Why the Word 'Suffering' Makes Physicians Cringe — and Needs To Be Said

Tamara Rosin, Becker's Hospital Review, Feb. 19, 2015 Added on Feb, 19, 2015

Hospitals Try to Reduce Suffering: Reporter's Notebook

Gina Kolata, New York Times, Feb. 18, 2015 Added on Feb, 18, 2015

Boston Children's Hospital, Press Ganey Partner to Collect Patient Experience Data

Shannon Barnet, Becker's Hospital Review, Feb. 18, 2015 Added on Feb, 18, 2015

When Medical Care Itself Causes Suffering, Doctors Must Respond and Shift Focus

Nicole Oran, MedCity News, Feb. 18, 2015 Added on Feb, 18, 2015

Doctors Strive to Do less Harm by Inattentive Care

Gina Kolata, New York Times, Feb. 17, 2015 Added on Feb, 17, 2015

Press Ganey to Partner with Boston Children's Hospital

Health IT Outcomes, Feb. 17, 2015 Added on Feb, 17, 2015

Press Ganey to Partner with Boston Children's Hospital

Clinical Innovation + Technology, Feb. 17, 2015 Added on Feb, 17, 2015

Performance Metrics as Drivers of Quality: Getting to Second Gear

Thomas H. Lee, MD, American Heart Association Circulation, Feb. 16, 2015 Added on Feb, 16, 2015

Compassionate Connected Care Model Reduces Patient Suffering

ADVANCE for Nurses, Feb. 16, 2015 Added on Feb, 16, 2015

Anesthesiology and Anesthesiologists in the Era of Value-Driven Health Care

Lee A. Fleisher, MD. and Thomas H. Lee, MD, Healthcare: The Journal of Delivery Science and Innovation, Feb. 15, 2015 Added on Feb, 15, 2015

Better Picture of Patient Experience Requires More Data, Wiser Use of It

Thomas H. Lee, MD, Modern Healthcare, Feb. 7, 2015 Added on Feb, 7, 2015

Specificity is Key to Successful Application of Analytics

David Costello, Ph D and Dennis Kaldenberg, Ph D, HFM Magazine, Feb. 2, 2015 Added on Feb, 2, 2015

Patient Experience Key to Improving Outcomes: Speaker

Kathy Rivers, Vanderbilt University Medical Reporter, Jan. 29, 2015 Added on Jan, 29, 2015

Inside Medicine's Gray Zone

Sabriya Rice, Modern Healthcare, Jan. 24, 2015 Added on Jan, 24, 2015

Press Ganey Report Unveils Compassionate Connected Care Model to Reduce Patient Suffering

Health IT Outcomes, Jan. 20, 2015 Added on Jan, 20, 2015

Opioids Administered in ER Don't Influence Patient Satisfaction, Study Shows

University of Massachusetts Medical School, Science Daily, Jan. 15, 2015 Added on Jan, 15, 2015

Addressing the Challenge of Gray-Zone Medicine

Amitabh Chandra, Ph D, Dhruv Khullar, MD, MPP, and Thomas H. Lee, MD, The New England Journal of Medicine, Jan. 15, 2015 Added on Jan, 15, 2015

Patient-Focused Care Means Quality Comes First

Patrick Ryan and Thomas H. Lee, MD., Trustee, Jan. 12, 2015 Added on Jan, 12, 2015

Creating a Strategy to Raise Patient Engagement, Satisfaction

Jennifer Bresnick, HealthIT Analytics, Jan. 12, 2015 Added on Jan, 12, 2015

Why Doctors Ignore Suffering

Benjamin W. Corn, Quartz, Dec. 29, 2014 Added on Dec, 29, 2014

Developing A Health IT, Big Data Analytics Strategy For 2015

Jennifer Bresnick, Health IT Analytics, Dec. 29, 2014 Added on Dec, 29, 2014

How a Hospital's Chief Experience Officer Tackles Barriers to Better Quality

Sabriya Rice, Modern Healthcare, Dec. 13, 2014 Added on Dec, 13, 2014

Certifying the Good Physician: A Work in Progress

Thomas H. Lee, MD, Journal of the American Medical Association, Dec. 10, 2014 Added on Dec, 10, 2014

Baby Boomers Expect More Out of Health Care

Paul Barr, Hospitals & Health Networks, Dec. 9, 2014 Added on Dec, 9, 2014

Press Ganey Expands Services to Support Hospice CAHPS Reporting (Executive Insight)

Executive Insight, Dec. 5, 2014 Added on Dec, 5, 2014

Getting More Performance From Performance Measurement

Christine K. Cassel, MD, Patrick H. Conway, MD, Suzanne F. Delbanco, Ph D, Ashish K. Jha, MD, MPH., Robert S. Saunders, Ph D, and Thomas H. Lee, MD, New England Journal of Medicine, Dec. 4, 2014 Added on Dec, 4, 2014

Press Ganey Launches Child HCAHPS Solution (mHealthNews)

mHealthNews, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey Launches Child HCAHPS Solution (Health IT Outcomes)

Health IT Outcomes, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey Launches Survey Solutions for Child HCAHPS

Shannon Barnet, Becker's Infection Control & Clinical Quality, Dec. 2, 2014 Added on Dec, 2, 2014

Web Extra: How Hospitals Can Assess Their Risk of Losing Patients and Market Share

Thomas H. Lee, MD, hfm magazine, Dec. 2, 2014 Added on Dec, 2, 2014

Why Patient Loyalty Matters — and How to Enhance It

Thomas H. Lee, MD, hfm magazine, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey tapped by CMS to Administer Hospice CAHPS Reporting

ADVANCE for Nurses, Nov. 26, 2014 Added on Nov, 26, 2014

Healthcare Should Focus Less on Innovation, More on Imitation

Katie Sullivan, Fierce Healthcare, Nov. 21, 2014 Added on Nov, 21, 2014

Innovation's Moral Quandary: When Am I Obligated to Reinvent the Wheel?

Ellie Rizzo, Becker's Hospital Review, Nov. 20, 2014 Added on Nov, 20, 2014

Webinar: Engaging Doctors in the Health Care Revolution

Harvard Business Review, Nov. 20, 2014 Added on Nov, 20, 2014

Health Care Needs Less Innovation and More Imitation

Anna M. Roth RN, MS, MPH and Thomas H. Lee, MD, Harvard Business Review, Nov. 19, 2014 Added on Nov, 19, 2014

Press Ganey Expands Services to Support Hospice CAHPS Reporting (Health IT Outcomes)

Health IT Outcomes, Nov. 18, 2014 Added on Nov, 18, 2014

Nursing Quality Analytics Data Can Raise Patient Satisfaction

Jennifer Bresnick, Health IT Analytics, Nov. 17, 2014 Added on Nov, 17, 2014

Improving Patient Satisfaction in the Emergency Department

Executive Insight, Nov. 14, 2014 Added on Nov, 14, 2014

5 Lessons in Successful Healthcare Management

Laura Dyrda, Becker's ASC Review, Nov. 11, 2014 Added on Nov, 11, 2014

5 Examples of Great Health Care Management

Thomas H. Lee, MD, Harvard Business Review, Nov. 6, 2014 Added on Nov, 6, 2014

How the Cleveland Clinic Transformed It's Health Care

Marty Stempniak, Hospitals & Health Networks, Oct. 27, 2014 Added on Oct, 27, 2014

Patient Satisfaction Scores Aside: There's Now a Model to Measure Patient Suffering

Akanksha Jayanthi, Becker's Infection Control & Clinical Quality, Oct. 27, 2014 Added on Oct, 27, 2014

Patient Experience Data are Outcomes

Thomas H. Lee, MD, Journal of Clinical Outcomes Management, October 2014 Added on Oct, 1, 2014

Press Ganey Introduces Quantifiable Patient Suffering Index

Greg Goth, Health Data Management, Oct. 27, 2014 Added on Oct, 27, 2014

Press Ganey Introduces Framework to Measure Patient Needs, Reduce Suffering

ADVANCE For Nurses, Oct. 22, 2014 Added on Oct, 22, 2014

Physician Hospitals of America Names New President, And Other News Makers

Modern Healthcare, Oct. 18, 2014 Added on Oct, 18, 2014

Press Ganey Names Matt Hallgren CFO and Kip Emenhiser CAO (Executive Insight)

Executive Insight, Oct. 14, 2014 Added on Oct, 14, 2014

Leveraging The Patient Portal for Stage 2 Meaningful Use

Jennifer Bresnick, EHR Intelligence, Oct. 16, 2014 Added on Oct, 16, 2014

Transparency Improves Physician Performance

Lauren Dubinsky, DOTmed News, Oct. 8, 2014 Added on Oct, 8, 2014

Patients Experience Improvements Firm Press Ganey Names New CFO & Chief Accountant

ADVANCE For Nurses, Oct. 3, 2014 Added on Oct, 3, 2014

Time After Time — Health Policy Implications of a Three-Generation Case Study

Caroline Sayer and Thomas H. Lee, MD, The New England Journal of Medicine, Oct. 2, 2014 Added on Oct, 2, 2014

Focus on Patient Experience Strengthens Hospital Medicine Movement

Burke Kealey, MD, SFHM, The Hospitalist, Oct.1, 2014 Added on Oct, 1, 2014

Press Ganey Names Matt Hallgren CFO and Kip Emenhiser CAO

citybizlist, Oct. 1, 2014 Added on Oct, 1, 2014

The Impact of the Perioperative Nurse on the Patient Experience

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Sept. 30, 2014 Added on Sep, 30, 2014

Trends: Senior Housing and Services Grow More Intertwined

The National Investment Center for the Seniors Housing & Care Industry (NIC), Long Term Living, Sept. 29, 2014 Added on Sep, 29, 2014

Press Ganey to Hold Ribbon Cutting at Newly Renovated Facility

South Bend Tribune, Sept. 26, 2014 Added on Sep, 26, 2014

Difficult Patients: It's Not Them, It's You, Doctor

Jacqueline Fellows, HealthLeaders, Sept. 25, 2014 Added on Sep, 25, 2014

Online Physician reviews Support Engagement, Improved Care

Greg Goth, HealthData Management, Sept. 17, 2014 Added on Sep, 17, 2014

Press Ganey Report Identifies Best Practice Strategies for Patient Experience Transparency

Clinical Innovation + Technology, Sept. 16, 2014 Added on Sep, 16, 2014

Press Ganey Report Identifies Patient Experience Transparency Best Practices

ADVANCE for Nurses, Sept. 16, 2014 Added on Sep, 16, 2014

Dr. James Merlino Named President and CMO of Press Ganey's Strategic Consulting Division

Roberta, HITECHAnswers, Sept. 10, 2014 Added on Sep, 10, 2014

Transparency Takes Off

Lola Butcher, Trustee, Sept. 8, 2014 Added on Sep, 8, 2014

Press Ganey Names James Merlino, MD, President and Chief Medical Officer of Strategic Consulting

ADVANCE for Nurses, Sept. 8, 2014 Added on Sep, 8, 2014

Dr. James Merlino Leaves Cleveland Clinic Exec Position for Press Ganey

Anuja Vaidya, Becker's Hospital Review, Sept. 8, 2014 Added on Sep, 8, 2014

Why Novant Health's Carl Armato Will Be Warming Up the Crowd for Former President Bill Clinton

Owen Covington, Triad Business Journal, Sept. 8, 2014 Added on Sep, 8, 2014

6 Ways Nurses Can Reduce Patient Suffering

Katie Sullivan, FierceHealthcare, Aug. 21, 2014 Added on Aug, 21, 2014

Nursing's Role in Reducing Patient Suffering

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Aug. 15, 2014 Added on Aug, 15, 2014

Your Patient, Your Customer

Jennifer Larson, NurseZone, Aug. 11, 2014 Added on Aug, 11, 2014

Thomas Lee: The Value of Alleviating Patient Suffering

Nick Hut, hfm, August 2014 Added on Aug, 1, 2014

Mediclinic International Selects Press Ganey as Global Patient Experience Partner (ADVANCE for Nurses)

ADVANCE For Nurses, Aug. 5, 2014 Added on Aug, 5, 2014

Mediclinic International Selects Press Ganey as Global Patient Experience Partner

Health IT Outcomes, Aug. 5, 2014 Added on Aug, 5, 2014

Measure Success with Patient Surveys, Reality-Based Cost Data

Christine Kern, Health IT Outcomes, July 29, 2014 Added on Jul, 29, 2014

Company's Day of Service Aids Nonprofits

Marti Goodlad Heline, South Bend Tribune, July 26, 2014 Added on Jul, 26, 2014

Docadvisor

The Economist, July 26, 2014 Added on Jul, 26, 2014

4 Pillars for Physician Engagement

Katie Sullivan, FierceHealthcare, July 24, 2014 Added on Jul, 24, 2014

Who Should Run a Hospital: Doctors or Nurses?

Darlene A. Cunha, Hospital Impact, July 24, 2014 Added on Jul, 24, 2014

What the 'Father of Modern Sociology' Can Teach Hospitals About Physician Engagement

Ayla Ellison, Becker's Hospital Review, July 23, 2014 Added on Jul, 23, 2014

Press Ganey to Invest $3.3 Million in Renovation

Bianca Almada, South Bend Tribune, July 22, 2014 Added on Jul, 22, 2014

Doctor's Emotional Intelligence Impacts Patient Satisfaction

HCP Live, July 21, 2014 Added on Jul, 21, 2014

Study: Increased Emotional Intelligence in Physicians May Raise Patient Satisfaction

Anuja Vaidya, Becker's Hospital Review, July 21, 2014 Added on Jul, 21, 2014

Permanent Discharge

Julie Knudson, For The Record, July 2014 Added on Jul, 1, 2014

St. Joseph County Business Holds Day of Service to "Pay it Forward"

WSBT-TV, July 16, 2014 Added on Jul, 16, 2014

Press Ganey Employees Perform Service Projects Around South Bend

WNDU-TV South Bend, July 16, 2014 Added on Jul, 16, 2014

University of Utah Crunches Patient Survey results and Reality-Based Cost Data to Measure Success

Dan Verel, MedCity News, July 16, 2014 Added on Jul, 16, 2014

The Transformation of Diagnostic Radiology in the ACO Era

Steven Seltzer, MD and Thomas H. Lee, MD, Journal of the American Medical Association, July 16, 2014 Added on Jul, 16, 2014

Why Online Doctor Reviews are Good Medicine: Tom Lee Makes the Case for Transparency

Kirsten Stewart, University of Utah Health Sciences Office of Public Affairs, July 16, 2014 Added on Jul, 16, 2014

How to Spread Empathy in Healthcare

Thomas H. Lee, MD, Harvard Business Review, July 17, 2014 Added on Jul, 17, 2014

The Art of Blending Cultures

Marty Stempniak, Hospitals & Health Networks, July 8, 2014 Added on Jul, 8, 2014

Health IT Business News – Thursday, July 10, 2014

Carol Flagg, Health IT Business, July 10, 2014 Added on Jul, 10, 2014

Just How Loyal Do You Need Your Patients to Be?

Shelly Reese, Medscape, July 10, 2014 Added on Jul, 10, 2014

Online Reviews Could Help Fix Medicine

Thomas H. Lee, MD, Harvard Business Review, June 3, 2014 Added on Jun, 3, 2014

Health IT Business News

HITECHAnswers, May 1, 2014 Added on May, 1, 2014

Press Ganey Appoints Ted Kennedy, Jr., Health Care Strategist, Thought Leader, and Attorney, to Board of Directors

Executive Insight, March 20, 2014 Added on Mar, 20, 2014

Health IT Business News Roundup for the Week of March 7, 2014

iHealthBeat, March 7, 2014 Added on Mar, 7, 2014

Find Innovative Ways to Cutback Patient Downtime and Increase Satisfaction

Ilene MacDonald, Fierce Healthcare, June 11, 2013 Added on Jun, 11, 2013

Catholic Health Partners, Press Ganey Associates Sign Agreement to Improve Patient Care

HospitalManagement.net, Jan. 15, 2013 Added on Jan, 15, 2013

Press Ganey Announces Closing of Initial Public Offering

Press Ganey, May 27, 2015 Added on May, 27, 2015

Competing for Market Share

Sarianne Gruber, RCM Answers, April 7, 2015 Added on Apr, 7, 2015

Technology and the Patient Experience

Scott Mace, HealthLeaders Media, April 14, 2015 Added on Apr, 14, 2015

Keeping Score on Cleanliness | How to Improve Your HCAHPS Ratings

Bob, Kehoe, Health Facilities Management, May 2013 Added on May, 1, 2013

Press Ganey Announces Confidential Submission of Draft Registration Statement

Press Ganey, March 5, 2015 Added on Mar, 5, 2015

Press Ganey Releases Findings on EDCAHPS Early Adopters Program

Press Ganey, March 3, 2015 Added on Mar, 3, 2015

The Term Sheet - Private Equity Deals

Press Ganey, January 3, 2013 Added on Jan, 3, 2013

Press Ganey Hosts Inaugural Community Service Day

Press Ganey, July 23, 2014 Added on Jul, 23, 2014

Technologies That Reduce Patient Suffering (Media Practice Insider)

Debbie O'Brien, Medical Practice Insider, July 7, 2014 Added on Jul, 7, 2014

Mount Sinai Drills Down on Care

Bernie Monegain, Healthcare IT News, June 27, 2014 Added on Jun, 27, 2014

Mount Sinai Health System Expands Press Ganey Partnership with Census-Based Surveying

ADVANCE for Nurses, June 25, 2014 Added on Jun, 25, 2014

The Mount Sinai Health System Expands Press Ganey Partnership with Census-Based Surveying (Health IT Outcomes)

Health IT Outcomes, June 25, 2014 Added on Jun, 25, 2014

Five Steps Toward a Better Patient Experience

Thomas H. Lee, MD, ExecutiveInsight, June 16, 2014 Added on Jun, 16, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators

ADVANCE for Nurses, June 11, 2014 Added on Jun, 11, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators (Becker's Infection Control & Clinical Quality)

Anuja Vaidya, Becker's Infection Control & Clinical Quality, June 11, 2014 Added on Jun, 11, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators (Advanced for Nurses)

ADVANCE for Nurses, June 11, 2014 Added on Jun, 11, 2014

Why All the Fuss About Improving the Patient Experience?

Debra Wood, NurseZone, June 10, 2014 Added on Jun, 10, 2014

Really? Online Reviews Could Help Fix Medicine

Thomas H. Lee, MD,The Health Care Blog, June 4, 2014 Added on Jun, 4, 2014

VA Candidate Cosgrove Stresses Physician Engagement

Andis Robeznieks, Modern Healthcare, June 4, 2014 Added on Jun, 4, 2014

Getting Inside Your Patients' Heads

Madelyn Kearns, Medical Practice Insider, June 4, 2014 Added on Jun, 4, 2014

Wake Forest Baptist Puts Outpatient Doctor Surveys Online

Wesley Young, Winston-Salem Journal, July 4, 2014 Added on Jul, 4, 2014

Engaging Doctors in the Health Care Revolution

Thomas H. Lee, MD and Toby Cosgrove MD, Harvard Business Review, June 2014 Added on Jun, 1, 2014

Patient Engagement Becomes Critical as Care Gets Accountable

Jennifer Bresnick, EHR Intelligence, May 30, 2014 Added on May, 30, 2014

Innovating the Patient Experience with Empathy: A Recap of Cleveland Clinic's Summit

Geri Lynn Baumblatt, Becker's Infection Control & Clinical Quality, May 30, 2014 Added on May, 30, 2014

New Health IT Reports and Surveys

HITECHAnswers, May 29, 2014 Added on May, 29, 2014

When Patient Suffering is More Than Physical

Kristin Lanning, Health Forum, May 23, 2014 Added on May, 23, 2014

Limiting Patient Suffering: The Key to Patient-Centered Care

Heather Punke, Becker's Hospital Review, May 22, 2014 Added on May, 22, 2014

Reduction of Patient Suffering as a Strategic Goal

Thomas H. Lee, MD, Medical Practice Insider, May 21, 2014 Added on May, 21, 2014

Press Ganey Releases 2014 Strategic Insights Report to Advance Patient-Centered Care

Added on Jan, 1, 0002

3 Pathways to Patient-Centered Care

Katie Sullivan, FierceHealthcare, May 20, 2014 Added on May, 20, 2014

Press Ganey Framework Puts Spotlight on Patient-Centered Care

Laura Pedulli, Clinical Innovation + Technology, May 19, 2014 Added on May, 19, 2014

Reducing Patient Suffering

Patrick Ryan, Hospitals & Health Networks, May 19, 2014 Added on May, 19, 2014

Clashing Visions on Medical Care Practice Prove to be Hurdle

Merrill Goozner, Modern Healthcare, May 17, 2014 Added on May, 17, 2014

How is Patient-Centered Care Changing Patient Engagement?

Kyle Murphy, EHR Intelligence, May 15, 2014 Added on May, 15, 2014

How Making Hospital Quality Data Public Affects Providers

Cheryl Clark, HealthLeaders Media, May 8, 2014 Added on May, 8, 2014

Health IT Business News Roundup

iHealthBeat, May 2, 2014 Added on May, 2, 2014

Press Ganey Acquires Dynamic Clinical Systems

ExecutiveInsight, April 30, 2014 Added on Apr, 30, 2014

Hospitals Go Clean, Post Doc Reviews

Erin McCann, Healthcare IT News, April 29, 2014 Added on Apr, 29, 2014

Press Ganey Acquiring Health Tech Firm Dynamic Clinical Solutions

Paul Demko, Modern Healthcare, April 29, 2014 Added on Apr, 29, 2014

Piedmont Healthcare to Post Reviews of Physicians

Greg Goth, HealthData Management, April 28, 2014 Added on Apr, 28, 2014

Improving Value is Improving Health Care, Not Rationing

Thomas H. Lee, MD, Journal of the American Medical Association, Internal Medicine, April 28, 2014 Added on Apr, 28, 2014

Piedmont Healthcare to Publish Unedited Physician Reviews from Patients

Heather Punke, Becker's Hospital Review, April 23, 2014 Added on Apr, 23, 2014

Online Physician Reviews Bring Transparency, Engagement

Jennifer Bresnick, EHR Intelligence, April 23, 2014 Added on Apr, 23, 2014

Press Ganey Identifies Key Drivers of Patient Loyalty in Medical Practices

Executive Insight, April 20, 2014 Added on Apr, 20, 2014

Don't Do Everything - A Strategy to Reduce Costs, Improve Results

Michael E. Porter, Ph D and Dr. Thomas H. Lee, MD, Modern Healthcare, April 12, 2014 Added on Apr, 12, 2014

Press Ganey Names Chris Van Gorder, President and CEO of Scripps health recipient of 2013 Innovation Award

Executive Insight, April 10, 2014 Added on Apr, 10, 2014

Physician Engagement

Lee Ann Jarousse, Hospitals& Health Networks, April 8, 2014 Added on Apr, 8, 2014

Press Ganey Nurse Satisfaction Measure Earns Magnet Stamp of Approval

ADVANCE for Nurses, April 2, 2014 Added on Apr, 2, 2014

Press Ganey Appoints Ted Kennedy, Jr., Health Care Strategist, Though Leader and Attorney, to Board of Directors

Roberta, HITECHAnswers, April 1, 2014 Added on Apr, 1, 2014

Process Improvement Needed to Reduce Patient Suffering

Megan Murdock Krischke, AMN Healthcare, April 1, 2014 Added on Apr, 1, 2014

Receiving Painkillers in ER Not Important to Patient Satisfaction Ratings, Study Finds

Akanksha Jayanthi, Becker's Infection Control & Clinical Quality, March 31, 2014 Added on Mar, 31, 2014

3 Ways Hospitals Can Reduce Patient Suffering

Katie Sullivan, Fierce Healthcare, March 21, 2014 Added on Mar, 21, 2014

Producing Peace of Mind: How Hospitals Can Identify and Reduce Patient Suffering

Helen Adamopoulos, Becker's Infection Control & Clinical Quality, March 20, 2014 Added on Mar, 20, 2014

Ted Kennedy Jr. Joins Board of Health Consultancy

Dan Haar, Hartford Courant, March 18, 2014 Added on Mar, 18, 2014

Press Ganey Appoints Ted Kennedy Jr. to Board of Directors

Ayla Ellison, Becker's Hospital Review, March 17, 2014 Added on Mar, 17, 2014

Compassionate, Connected, Care

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Feb. 12, 2014 Added on Feb, 12, 2014

EHR, ICD-10, HIE Vendor Selection News and Updates

Nicole Freeman, EHR Intelligence, Feb. 5, 2014 Added on Feb, 5, 2014

How is Health IT Improving Approaches to Patient Engagement?

Kyle Murphy, EHR Intelligence, Jan. 27, 2014 Added on Jan, 27, 2014

Searching for a Cure for the Waiting Room Blues

Marie Gilbert, HeraldMailMedia.com, Jan. 27, 2014 Added on Jan, 27, 2014

Press Ganey Acquires Firm

South Bend Tribune, Jan. 17, 2014 Added on Jan, 17, 2014

Press Ganey Buys Real-time Feedback Firm

Healthcare Innovation Center, Jan. 10, 2014 Added on Jan, 10, 2014

Health IT Business News Roundup for the Week of January 10, 2014

iHealthBeat, Jan.10, 2014 Added on Jan, 10, 2014

Health IT Business News - Thursday, January 9, 2014

Carol Flagg, HITECH Answers, Jan. 9, 2014 Added on Jan, 9, 2014

Hit Vendor Roundup: McKesson, Kinsa & Press Ganey

HealthData Management, Jan. 8 2014 Added on Jan, 8, 2014

Acquisitions, Funding, Business and Stock

HIStalk, Jan. 8, 2014 Added on Jan, 8, 2014

Using Real-Time Technology for Practice Sustainability

Debbie O’ Brien, Medical Practice Insider, Jan. 7, 2014 Added on Jan, 7, 2014

Press Ganey Makes Add-on Deal for On the Spot

Dow Jones & Company, Inc., Jan. 6, 2014 Added on Jan, 6, 2014

Inside Indiana Business: Airports, Business Deal With Arctic Blast

Gerry Dick, Inside Indiana Business, Jan. 6, 2014 Added on Jan, 6, 2014

Kepha-Backed on the Spot Systems Acquired by Press Ganey

Kyle Alspach, Boston Business Journal, Jan. 6, 2014 Added on Jan, 6, 2014

Engagement Insights Create A Patient-centric Culture

Rod Wilkes, Executive Insight, Dec. 30, 2013 Added on Dec, 30, 2013

Use CG-CAHPS, Extra Questions to Improve Patient Care, PQRS Scores

Roy Edroso, Part B News, December 23, 2013 Added on Dec, 23, 2013

How to Spot - and Keep - A Loyal Patient

Madelyn Kearns, Medical Practice Insider, Dec. 16, 2013 Added on Dec, 16, 2013

Did You Know How to Keep Your Patients in Your Practice?

Jeffrey Bendix, Medical Economics, Dec. 13, 2013 Added on Dec, 13, 2013

Study: 15 Percent of Patients at "High Risk" for Switching Providers

Debra Beaulieu, Fierce Practice Management, Dec. 11, 2013 Added on Dec, 11, 2013

It Takes a Village to Bring Healthcare from Good To Great

Lynn McVey, Hospital Impact, Dec. 9, 2013 Added on Dec, 9, 2013

Social Capital is as Important as Financial Capital in Health Care

Alexandra Norrish, Nikola Biller-Andorno, MD, Ph D, Padhraig Ryan Ph D and Thomas H. Lee, MD, Harvard Business Review, Nov. 20, 2013 Added on Nov, 20, 2013

Scripps CEO Wins Innovation Award

Paul Sisson, UT San Diego, Nov. 20, 2013 Added on Nov, 20, 2013

Chris Van Gorder, Scripps Health CEO, Wins Press Ganey's 2013 Innovation Award

Ellie Rizzo, Becker’s Hospital Review, Nov. 20, 2013 Added on Nov, 20, 2013

A Framework For Reducing Suffering in Health Care

Deirdre E. Mylod, Ph D and Thomas H. Lee MD, HBR and NEJM Insight Center, Nov. 14, 2013 Added on Nov, 14, 2013

Health IT Business News - Tuesday, November 5, 2013

Carol Flagg, HITECH Answers, Nov. 5, 2013 Added on Nov, 5, 2013

EHR, ICD-10, HIE Vendor Selection News and Updates

EHRIntelligence.com, Nov. 4, 2013 Added on Nov, 4, 2013

Press Ganey Unveils Next-Generation Employee and Physician Engagement Platform

Healthcare Technology Online, Nov. 4, 2013 Added on Nov, 4, 2013

The Patient Experience

David Ollier Weber, Trustee, November 2013 Added on Nov, 1, 2013

What, No Wait?

Marty Stempniak, Hospitals &Health Networks, November 2013 Added on Nov, 1, 2013

Integrated Care: It's Not Only Possible, It's Essential

FierceHealthcare, Oct. 7, 2013 Added on Oct, 7, 2013

Patients Waiting: Wasteful to Some, Valuable to Others

Marty Stempniak, Hospitals &Health Networks, Oct. 7, 2013 Added on Oct, 7, 2013

It's About the Patients

Maureen Shawn Kennedy, MA, RN, American Journal of Nursing, September 2013 Added on Sep, 1, 2013

Want Health Reform? Change These 6 Things All at Once

J.K. Wall, IBJ.com, Sept. 30, 2013 Added on Sep, 30, 2013

Increasing Patient Survey Frequency Drives Experience Improvements at Lahey Health

Ellie Rizzo, Becker’s Hospital Review, Sept. 19, 2013 Added on Sep, 19, 2013

Press Ganey SVP Deirdre Mylod: Think Like a Patient to Improve Experience

Ellie Rizzo, Becker’s Hospital Review, Sept. 18, 2013 Added on Sep, 18, 2013

Patient Experience Will Drive a Renewal of Professionalism

Thomas H. Lee, MD, Health Affairs, Sept. 18, 2013 Added on Sep, 18, 2013

The Doctor is In: How to Improve Your Health Care

Naples Daily News, Sept. 17, 2013 Added on Sep, 17, 2013

Getting Real About Healthcare Value

David Blumenthal, MD and Kristof Stremikis, MPP, MPH, Harvard Business Review, Sept.17, 2013 Added on Sep, 17, 2013

Why Health Care is Stuck — and How to Fix It

Michael E. Porter, Ph D and Thomas H. Lee, MD, Harvard Business Review, Sept. 17, 2013 Added on Sep, 17, 2013

Sloan-Kettering to Form Ties With Smaller Cancer Centers

Laura Kusisto, Wall Street Journal, Sept. 16, 2013 Added on Sep, 16, 2013

Active management and the Patient Experience with UC Medical Center CEO, Lee Ann Liska

Ellie Rizzo, Becker’s Hospital Review, Sept. 13, 2013 Added on Sep, 13, 2013

The Strategy That Will Fix Health Care

Michael E. Porter Ph D, Thomas H. Lee, MD, Harvard Business Review, Sept. 9, 2013 Added on Sep, 9, 2013

The Word That Shall Not Be Spoken

Thomas H. Lee, MD, The New England Journal of Medicine, Nov. 7, 2013 Added on Nov, 7, 2013