News

Christine K. Cassel, MD, Patrick H. Conway, MD, Suzanne F. Delbanco, Ph D, Ashish K. Jha, MD, MPH., Robert S. Saunders, Ph D, and Thomas H. Lee, MD, New England Journal of Medicine, Dec. 4, 2014 Added on Dec, 4, 2014

Press Ganey Launches Child HCAHPS Solution (mHealthNews)

mHealthNews, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey Launches Child HCAHPS Solution (Health IT Outcomes)

Health IT Outcomes, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey Launches Survey Solutions for Child HCAHPS

Shannon Barnet, Becker's Infection Control & Clinical Quality, Dec. 2, 2014 Added on Dec, 2, 2014

Web Extra: How Hospitals Can Assess Their Risk of Losing Patients and Market Share

Thomas H. Lee, MD, hfm magazine, Dec. 2, 2014 Added on Dec, 2, 2014

Why Patient Loyalty Matters — and How to Enhance It

Thomas H. Lee, MD, hfm magazine, Dec. 2, 2014 Added on Dec, 2, 2014

Press Ganey tapped by CMS to Administer Hospice CAHPS Reporting

ADVANCE for Nurses, Nov. 26, 2014 Added on Nov, 26, 2014

Healthcare Should Focus Less on Innovation, More on Imitation

Katie Sullivan, Fierce Healthcare, Nov. 21, 2014 Added on Nov, 21, 2014

Innovation's Moral Quandary: When Am I Obligated to Reinvent the Wheel?

Ellie Rizzo, Becker's Hospital Review, Nov. 20, 2014 Added on Nov, 20, 2014

Webinar: Engaging Doctors in the Health Care Revolution

Harvard Business Review, Nov. 20, 2014 Added on Nov, 20, 2014

Health Care Needs Less Innovation and More Imitation

Anna M. Roth RN, MS, MPH and Thomas H. Lee, MD, Harvard Business Review, Nov. 19, 2014 Added on Nov, 19, 2014

Press Ganey Expands Services to Support Hospice CAHPS Reporting (Health IT Outcomes)

Health IT Outcomes, Nov. 18, 2014 Added on Nov, 18, 2014

Nursing Quality Analytics Data Can Raise Patient Satisfaction

Jennifer Bresnick, Health IT Analytics, Nov. 17, 2014 Added on Nov, 17, 2014

Improving Patient Satisfaction in the Emergency Department

Executive Insight, Nov. 14, 2014 Added on Nov, 14, 2014

5 Lessons in Successful Healthcare Management

Laura Dyrda, Becker's ASC Review, Nov. 11, 2014 Added on Nov, 11, 2014

5 Examples of Great Health Care Management

Thomas H. Lee, MD, Harvard Business Review, Nov. 6, 2014 Added on Nov, 6, 2014

How the Cleveland Clinic Transformed It's Health Care

Marty Stempniak, Hospitals & Health Networks, Oct. 27, 2014 Added on Oct, 27, 2014

Patient Satisfaction Scores Aside: There's Now a Model to Measure Patient Suffering

Akanksha Jayanthi, Becker's Infection Control & Clinical Quality, Oct. 27, 2014 Added on Oct, 27, 2014

Patient Experience Data are Outcomes

Thomas H. Lee, MD, Journal of Clinical Outcomes Management, October 2014 Added on Oct, 1, 2014

Press Ganey Introduces Quantifiable Patient Suffering Index

Greg Goth, Health Data Management, Oct. 27, 2014 Added on Oct, 27, 2014

Press Ganey Introduces Framework to Measure Patient Needs, Reduce Suffering

ADVANCE For Nurses, Oct. 22, 2014 Added on Oct, 22, 2014

Physician Hospitals of America Names New President, And Other News Makers

Modern Healthcare, Oct. 18, 2014 Added on Oct, 18, 2014

Press Ganey Names Matt Hallgren CFO and Kip Emenhiser CAO (Executive Insight)

Executive Insight, Oct. 14, 2014 Added on Oct, 14, 2014

Leveraging The Patient Portal for Stage 2 Meaningful Use

Jennifer Bresnick, EHR Intelligence, Oct. 16, 2014 Added on Oct, 16, 2014

Transparency Improves Physician Performance

Lauren Dubinsky, DOTmed News, Oct. 8, 2014 Added on Oct, 8, 2014

Patients Experience Improvements Firm Press Ganey Names New CFO & Chief Accountant

ADVANCE For Nurses, Oct. 3, 2014 Added on Oct, 3, 2014

Time After Time — Health Policy Implications of a Three-Generation Case Study

Caroline Sayer and Thomas H. Lee, MD, The New England Journal of Medicine, Oct. 2, 2014 Added on Oct, 2, 2014

Focus on Patient Experience Strengthens Hospital Medicine Movement

Burke Kealey, MD, SFHM, The Hospitalist, Oct.1, 2014 Added on Oct, 1, 2014

Press Ganey Names Matt Hallgren CFO and Kip Emenhiser CAO

citybizlist, Oct. 1, 2014 Added on Oct, 1, 2014

The Impact of the Perioperative Nurse on the Patient Experience

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Sept. 30, 2014 Added on Sep, 30, 2014

Trends: Senior Housing and Services Grow More Intertwined

The National Investment Center for the Seniors Housing & Care Industry (NIC), Long Term Living, Sept. 29, 2014 Added on Sep, 29, 2014

Press Ganey to Hold Ribbon Cutting at Newly Renovated Facility

South Bend Tribune, Sept. 26, 2014 Added on Sep, 26, 2014

Difficult Patients: It's Not Them, It's You, Doctor

Jacqueline Fellows, HealthLeaders, Sept. 25, 2014 Added on Sep, 25, 2014

Online Physician reviews Support Engagement, Improved Care

Greg Goth, HealthData Management, Sept. 17, 2014 Added on Sep, 17, 2014

Press Ganey Report Identifies Best Practice Strategies for Patient Experience Transparency

Clinical Innovation + Technology, Sept. 16, 2014 Added on Sep, 16, 2014

Press Ganey Report Identifies Patient Experience Transparency Best Practices

ADVANCE for Nurses, Sept. 16, 2014 Added on Sep, 16, 2014

Dr. James Merlino Named President and CMO of Press Ganey's Strategic Consulting Division

Roberta, HITECHAnswers, Sept. 10, 2014 Added on Sep, 10, 2014

Transparency Takes Off

Lola Butcher, Trustee, Sept. 8, 2014 Added on Sep, 8, 2014

Press Ganey Names James Merlino, MD, President and Chief Medical Officer of Strategic Consulting

ADVANCE for Nurses, Sept. 8, 2014 Added on Sep, 8, 2014

Dr. James Merlino Leaves Cleveland Clinic Exec Position for Press Ganey

Anuja Vaidya, Becker's Hospital Review, Sept. 8, 2014 Added on Sep, 8, 2014

Why Novant Health's Carl Armato Will Be Warming Up the Crowd for Former President Bill Clinton

Owen Covington, Triad Business Journal, Sept. 8, 2014 Added on Sep, 8, 2014

6 Ways Nurses Can Reduce Patient Suffering

Katie Sullivan, FierceHealthcare, Aug. 21, 2014 Added on Aug, 21, 2014

Nursing's Role in Reducing Patient Suffering

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Aug. 15, 2014 Added on Aug, 15, 2014

Your Patient, Your Customer

Jennifer Larson, NurseZone, Aug. 11, 2014 Added on Aug, 11, 2014

Thomas Lee: The Value of Alleviating Patient Suffering

Nick Hut, hfm, August 2014 Added on Aug, 1, 2014

Mediclinic International Selects Press Ganey as Global Patient Experience Partner (ADVANCE for Nurses)

ADVANCE For Nurses, Aug. 5, 2014 Added on Aug, 5, 2014

Mediclinic International Selects Press Ganey as Global Patient Experience Partner

Health IT Outcomes, Aug. 5, 2014 Added on Aug, 5, 2014

Measure Success with Patient Surveys, Reality-Based Cost Data

Christine Kern, Health IT Outcomes, July 29, 2014 Added on Jul, 29, 2014

Company's Day of Service Aids Nonprofits

Marti Goodlad Heline, South Bend Tribune, July 26, 2014 Added on Jul, 26, 2014

Docadvisor

The Economist, July 26, 2014 Added on Jul, 26, 2014

4 Pillars for Physician Engagement

Katie Sullivan, FierceHealthcare, July 24, 2014 Added on Jul, 24, 2014

Who Should Run a Hospital: Doctors or Nurses?

Darlene A. Cunha, Hospital Impact, July 24, 2014 Added on Jul, 24, 2014

What the 'Father of Modern Sociology' Can Teach Hospitals About Physician Engagement

Ayla Ellison, Becker's Hospital Review, July 23, 2014 Added on Jul, 23, 2014

Press Ganey to Invest $3.3 Million in Renovation

Bianca Almada, South Bend Tribune, July 22, 2014 Added on Jul, 22, 2014

Doctor's Emotional Intelligence Impacts Patient Satisfaction

HCP Live, July 21, 2014 Added on Jul, 21, 2014

Study: Increased Emotional Intelligence in Physicians May Raise Patient Satisfaction

Anuja Vaidya, Becker's Hospital Review, July 21, 2014 Added on Jul, 21, 2014

Permanent Discharge

Julie Knudson, For The Record, July 2014 Added on Jul, 1, 2014

St. Joseph County Business Holds Day of Service to "Pay it Forward"

WSBT-TV, July 16, 2014 Added on Jul, 16, 2014

Press Ganey Employees Perform Service Projects Around South Bend

WNDU-TV South Bend, July 16, 2014 Added on Jul, 16, 2014

University of Utah Crunches Patient Survey results and Reality-Based Cost Data to Measure Success

Dan Verel, MedCity News, July 16, 2014 Added on Jul, 16, 2014

The Transformation of Diagnostic Radiology in the ACO Era

Steven Seltzer, MD and Thomas H. Lee, MD, Journal of the American Medical Association, July 16, 2014 Added on Jul, 16, 2014

Why Online Doctor Reviews are Good Medicine: Tom Lee Makes the Case for Transparency

Kirsten Stewart, University of Utah Health Sciences Office of Public Affairs, July 16, 2014 Added on Jul, 16, 2014

How to Spread Empathy in Healthcare

Thomas H. Lee, MD, Harvard Business Review, July 17, 2014 Added on Jul, 17, 2014

The Art of Blending Cultures

Marty Stempniak, Hospitals & Health Networks, July 8, 2014 Added on Jul, 8, 2014

Health IT Business News – Thursday, July 10, 2014

Carol Flagg, Health IT Business, July 10, 2014 Added on Jul, 10, 2014

Just How Loyal Do You Need Your Patients to Be?

Shelly Reese, Medscape, July 10, 2014 Added on Jul, 10, 2014

Online Reviews Could Help Fix Medicine

Thomas H. Lee, MD, Harvard Business Review, June 3, 2014 Added on Jun, 3, 2014

Health IT Business News

HITECHAnswers, May 1, 2014 Added on May, 1, 2014

Press Ganey Appoints Ted Kennedy, Jr., Health Care Strategist, Thought Leader, and Attorney, to Board of Directors

Executive Insight, March 20, 2014 Added on Mar, 20, 2014

Health IT Business News Roundup for the Week of March 7, 2014

iHealthBeat, March 7, 2014 Added on Mar, 7, 2014

Find Innovative Ways to Cutback Patient Downtime and Increase Satisfaction

Ilene MacDonald, Fierce Healthcare, June 11, 2013 Added on Jun, 11, 2013

Catholic Health Partners, Press Ganey Associates Sign Agreement to Improve Patient Care

HospitalManagement.net, Jan. 15, 2013 Added on Jan, 15, 2013

Press Ganey Announces Closing of Initial Public Offering

Press Ganey, May 27, 2015 Added on May, 27, 2015

Competing for Market Share

Sarianne Gruber, RCM Answers, April 7, 2015 Added on Apr, 7, 2015

Technology and the Patient Experience

Scott Mace, HealthLeaders Media, April 14, 2015 Added on Apr, 14, 2015

Keeping Score on Cleanliness | How to Improve Your HCAHPS Ratings

Bob, Kehoe, Health Facilities Management, May 2013 Added on May, 1, 2013

Press Ganey Announces Confidential Submission of Draft Registration Statement

Press Ganey, March 5, 2015 Added on Mar, 5, 2015

Press Ganey Releases Findings on EDCAHPS Early Adopters Program

Press Ganey, March 3, 2015 Added on Mar, 3, 2015

The Term Sheet - Private Equity Deals

Press Ganey, January 3, 2013 Added on Jan, 3, 2013

Press Ganey Hosts Inaugural Community Service Day

Press Ganey, July 23, 2014 Added on Jul, 23, 2014

Technologies That Reduce Patient Suffering (Media Practice Insider)

Debbie O'Brien, Medical Practice Insider, July 7, 2014 Added on Jul, 7, 2014

Mount Sinai Drills Down on Care

Bernie Monegain, Healthcare IT News, June 27, 2014 Added on Jun, 27, 2014

Mount Sinai Health System Expands Press Ganey Partnership with Census-Based Surveying

ADVANCE for Nurses, June 25, 2014 Added on Jun, 25, 2014

The Mount Sinai Health System Expands Press Ganey Partnership with Census-Based Surveying (Health IT Outcomes)

Health IT Outcomes, June 25, 2014 Added on Jun, 25, 2014

Five Steps Toward a Better Patient Experience

Thomas H. Lee, MD, ExecutiveInsight, June 16, 2014 Added on Jun, 16, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators

ADVANCE for Nurses, June 11, 2014 Added on Jun, 11, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators (Becker's Infection Control & Clinical Quality)

Anuja Vaidya, Becker's Infection Control & Clinical Quality, June 11, 2014 Added on Jun, 11, 2014

Press Ganey Acquires National Database of Nursing Quality Indicators (Advanced for Nurses)

ADVANCE for Nurses, June 11, 2014 Added on Jun, 11, 2014

Why All the Fuss About Improving the Patient Experience?

Debra Wood, NurseZone, June 10, 2014 Added on Jun, 10, 2014

Really? Online Reviews Could Help Fix Medicine

Thomas H. Lee, MD,The Health Care Blog, June 4, 2014 Added on Jun, 4, 2014

VA Candidate Cosgrove Stresses Physician Engagement

Andis Robeznieks, Modern Healthcare, June 4, 2014 Added on Jun, 4, 2014

Getting Inside Your Patients' Heads

Madelyn Kearns, Medical Practice Insider, June 4, 2014 Added on Jun, 4, 2014

Wake Forest Baptist Puts Outpatient Doctor Surveys Online

Wesley Young, Winston-Salem Journal, July 4, 2014 Added on Jul, 4, 2014

Engaging Doctors in the Health Care Revolution

Thomas H. Lee, MD and Toby Cosgrove MD, Harvard Business Review, June 2014 Added on Jun, 1, 2014

Patient Engagement Becomes Critical as Care Gets Accountable

Jennifer Bresnick, EHR Intelligence, May 30, 2014 Added on May, 30, 2014

Innovating the Patient Experience with Empathy: A Recap of Cleveland Clinic's Summit

Geri Lynn Baumblatt, Becker's Infection Control & Clinical Quality, May 30, 2014 Added on May, 30, 2014

New Health IT Reports and Surveys

HITECHAnswers, May 29, 2014 Added on May, 29, 2014

When Patient Suffering is More Than Physical

Kristin Lanning, Health Forum, May 23, 2014 Added on May, 23, 2014

Limiting Patient Suffering: The Key to Patient-Centered Care

Heather Punke, Becker's Hospital Review, May 22, 2014 Added on May, 22, 2014

Reduction of Patient Suffering as a Strategic Goal

Thomas H. Lee, MD, Medical Practice Insider, May 21, 2014 Added on May, 21, 2014

Press Ganey Releases 2014 Strategic Insights Report to Advance Patient-Centered Care

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3 Pathways to Patient-Centered Care

Katie Sullivan, FierceHealthcare, May 20, 2014 Added on May, 20, 2014

Press Ganey Framework Puts Spotlight on Patient-Centered Care

Laura Pedulli, Clinical Innovation + Technology, May 19, 2014 Added on May, 19, 2014

Reducing Patient Suffering

Patrick Ryan, Hospitals & Health Networks, May 19, 2014 Added on May, 19, 2014

Clashing Visions on Medical Care Practice Prove to be Hurdle

Merrill Goozner, Modern Healthcare, May 17, 2014 Added on May, 17, 2014

How is Patient-Centered Care Changing Patient Engagement?

Kyle Murphy, EHR Intelligence, May 15, 2014 Added on May, 15, 2014

How Making Hospital Quality Data Public Affects Providers

Cheryl Clark, HealthLeaders Media, May 8, 2014 Added on May, 8, 2014

Health IT Business News Roundup

iHealthBeat, May 2, 2014 Added on May, 2, 2014

Press Ganey Acquires Dynamic Clinical Systems

ExecutiveInsight, April 30, 2014 Added on Apr, 30, 2014

Hospitals Go Clean, Post Doc Reviews

Erin McCann, Healthcare IT News, April 29, 2014 Added on Apr, 29, 2014

Press Ganey Acquiring Health Tech Firm Dynamic Clinical Solutions

Paul Demko, Modern Healthcare, April 29, 2014 Added on Apr, 29, 2014

Piedmont Healthcare to Post Reviews of Physicians

Greg Goth, HealthData Management, April 28, 2014 Added on Apr, 28, 2014

Improving Value is Improving Health Care, Not Rationing

Thomas H. Lee, MD, Journal of the American Medical Association, Internal Medicine, April 28, 2014 Added on Apr, 28, 2014

Piedmont Healthcare to Publish Unedited Physician Reviews from Patients

Heather Punke, Becker's Hospital Review, April 23, 2014 Added on Apr, 23, 2014

Online Physician Reviews Bring Transparency, Engagement

Jennifer Bresnick, EHR Intelligence, April 23, 2014 Added on Apr, 23, 2014

Press Ganey Identifies Key Drivers of Patient Loyalty in Medical Practices

Executive Insight, April 20, 2014 Added on Apr, 20, 2014

Don't Do Everything - A Strategy to Reduce Costs, Improve Results

Michael E. Porter, Ph D and Dr. Thomas H. Lee, MD, Modern Healthcare, April 12, 2014 Added on Apr, 12, 2014

Press Ganey Names Chris Van Gorder, President and CEO of Scripps health recipient of 2013 Innovation Award

Executive Insight, April 10, 2014 Added on Apr, 10, 2014

Physician Engagement

Lee Ann Jarousse, Hospitals& Health Networks, April 8, 2014 Added on Apr, 8, 2014

Press Ganey Nurse Satisfaction Measure Earns Magnet Stamp of Approval

ADVANCE for Nurses, April 2, 2014 Added on Apr, 2, 2014

Press Ganey Appoints Ted Kennedy, Jr., Health Care Strategist, Though Leader and Attorney, to Board of Directors

Roberta, HITECHAnswers, April 1, 2014 Added on Apr, 1, 2014

Process Improvement Needed to Reduce Patient Suffering

Megan Murdock Krischke, AMN Healthcare, April 1, 2014 Added on Apr, 1, 2014

Receiving Painkillers in ER Not Important to Patient Satisfaction Ratings, Study Finds

Akanksha Jayanthi, Becker's Infection Control & Clinical Quality, March 31, 2014 Added on Mar, 31, 2014

3 Ways Hospitals Can Reduce Patient Suffering

Katie Sullivan, Fierce Healthcare, March 21, 2014 Added on Mar, 21, 2014

Producing Peace of Mind: How Hospitals Can Identify and Reduce Patient Suffering

Helen Adamopoulos, Becker's Infection Control & Clinical Quality, March 20, 2014 Added on Mar, 20, 2014

Ted Kennedy Jr. Joins Board of Health Consultancy

Dan Haar, Hartford Courant, March 18, 2014 Added on Mar, 18, 2014

Press Ganey Appoints Ted Kennedy Jr. to Board of Directors

Ayla Ellison, Becker's Hospital Review, March 17, 2014 Added on Mar, 17, 2014

Compassionate, Connected, Care

Christy Dempsey, MSN, MBA, CNOR, CENP, ADVANCE for Nurses, Feb. 12, 2014 Added on Feb, 12, 2014

EHR, ICD-10, HIE Vendor Selection News and Updates

Nicole Freeman, EHR Intelligence, Feb. 5, 2014 Added on Feb, 5, 2014

How is Health IT Improving Approaches to Patient Engagement?

Kyle Murphy, EHR Intelligence, Jan. 27, 2014 Added on Jan, 27, 2014

Searching for a Cure for the Waiting Room Blues

Marie Gilbert, HeraldMailMedia.com, Jan. 27, 2014 Added on Jan, 27, 2014

Press Ganey Acquires Firm

South Bend Tribune, Jan. 17, 2014 Added on Jan, 17, 2014

Press Ganey Buys Real-time Feedback Firm

Healthcare Innovation Center, Jan. 10, 2014 Added on Jan, 10, 2014

Health IT Business News Roundup for the Week of January 10, 2014

iHealthBeat, Jan.10, 2014 Added on Jan, 10, 2014

Health IT Business News - Thursday, January 9, 2014

Carol Flagg, HITECH Answers, Jan. 9, 2014 Added on Jan, 9, 2014

Hit Vendor Roundup: McKesson, Kinsa & Press Ganey

HealthData Management, Jan. 8 2014 Added on Jan, 8, 2014

Acquisitions, Funding, Business and Stock

HIStalk, Jan. 8, 2014 Added on Jan, 8, 2014

Using Real-Time Technology for Practice Sustainability

Debbie O’ Brien, Medical Practice Insider, Jan. 7, 2014 Added on Jan, 7, 2014

Press Ganey Makes Add-on Deal for On the Spot

Dow Jones & Company, Inc., Jan. 6, 2014 Added on Jan, 6, 2014

Inside Indiana Business: Airports, Business Deal With Arctic Blast

Gerry Dick, Inside Indiana Business, Jan. 6, 2014 Added on Jan, 6, 2014

Kepha-Backed on the Spot Systems Acquired by Press Ganey

Kyle Alspach, Boston Business Journal, Jan. 6, 2014 Added on Jan, 6, 2014

Engagement Insights Create A Patient-centric Culture

Rod Wilkes, Executive Insight, Dec. 30, 2013 Added on Dec, 30, 2013

Use CG-CAHPS, Extra Questions to Improve Patient Care, PQRS Scores

Roy Edroso, Part B News, December 23, 2013 Added on Dec, 23, 2013

How to Spot - and Keep - A Loyal Patient

Madelyn Kearns, Medical Practice Insider, Dec. 16, 2013 Added on Dec, 16, 2013

Did You Know How to Keep Your Patients in Your Practice?

Jeffrey Bendix, Medical Economics, Dec. 13, 2013 Added on Dec, 13, 2013

Study: 15 Percent of Patients at "High Risk" for Switching Providers

Debra Beaulieu, Fierce Practice Management, Dec. 11, 2013 Added on Dec, 11, 2013

It Takes a Village to Bring Healthcare from Good To Great

Lynn McVey, Hospital Impact, Dec. 9, 2013 Added on Dec, 9, 2013

Social Capital is as Important as Financial Capital in Health Care

Alexandra Norrish, Nikola Biller-Andorno, MD, Ph D, Padhraig Ryan Ph D and Thomas H. Lee, MD, Harvard Business Review, Nov. 20, 2013 Added on Nov, 20, 2013

Scripps CEO Wins Innovation Award

Paul Sisson, UT San Diego, Nov. 20, 2013 Added on Nov, 20, 2013

Chris Van Gorder, Scripps Health CEO, Wins Press Ganey's 2013 Innovation Award

Ellie Rizzo, Becker’s Hospital Review, Nov. 20, 2013 Added on Nov, 20, 2013

A Framework For Reducing Suffering in Health Care

Deirdre E. Mylod, Ph D and Thomas H. Lee MD, HBR and NEJM Insight Center, Nov. 14, 2013 Added on Nov, 14, 2013

Health IT Business News - Tuesday, November 5, 2013

Carol Flagg, HITECH Answers, Nov. 5, 2013 Added on Nov, 5, 2013

EHR, ICD-10, HIE Vendor Selection News and Updates

EHRIntelligence.com, Nov. 4, 2013 Added on Nov, 4, 2013

Press Ganey Unveils Next-Generation Employee and Physician Engagement Platform

Healthcare Technology Online, Nov. 4, 2013 Added on Nov, 4, 2013

The Patient Experience

David Ollier Weber, Trustee, November 2013 Added on Nov, 1, 2013

What, No Wait?

Marty Stempniak, Hospitals &Health Networks, November 2013 Added on Nov, 1, 2013

Integrated Care: It's Not Only Possible, It's Essential

FierceHealthcare, Oct. 7, 2013 Added on Oct, 7, 2013

Patients Waiting: Wasteful to Some, Valuable to Others

Marty Stempniak, Hospitals &Health Networks, Oct. 7, 2013 Added on Oct, 7, 2013

It's About the Patients

Maureen Shawn Kennedy, MA, RN, American Journal of Nursing, September 2013 Added on Sep, 1, 2013

Want Health Reform? Change These 6 Things All at Once

J.K. Wall, IBJ.com, Sept. 30, 2013 Added on Sep, 30, 2013

Increasing Patient Survey Frequency Drives Experience Improvements at Lahey Health

Ellie Rizzo, Becker’s Hospital Review, Sept. 19, 2013 Added on Sep, 19, 2013

Press Ganey SVP Deirdre Mylod: Think Like a Patient to Improve Experience

Ellie Rizzo, Becker’s Hospital Review, Sept. 18, 2013 Added on Sep, 18, 2013

Patient Experience Will Drive a Renewal of Professionalism

Thomas H. Lee, MD, Health Affairs, Sept. 18, 2013 Added on Sep, 18, 2013

The Doctor is In: How to Improve Your Health Care

Naples Daily News, Sept. 17, 2013 Added on Sep, 17, 2013

Getting Real About Healthcare Value

David Blumenthal, MD and Kristof Stremikis, MPP, MPH, Harvard Business Review, Sept.17, 2013 Added on Sep, 17, 2013

Why Health Care is Stuck — and How to Fix It

Michael E. Porter, Ph D and Thomas H. Lee, MD, Harvard Business Review, Sept. 17, 2013 Added on Sep, 17, 2013

Sloan-Kettering to Form Ties With Smaller Cancer Centers

Laura Kusisto, Wall Street Journal, Sept. 16, 2013 Added on Sep, 16, 2013

Active management and the Patient Experience with UC Medical Center CEO, Lee Ann Liska

Ellie Rizzo, Becker’s Hospital Review, Sept. 13, 2013 Added on Sep, 13, 2013

The Strategy That Will Fix Health Care

Michael E. Porter Ph D, Thomas H. Lee, MD, Harvard Business Review, Sept. 9, 2013 Added on Sep, 9, 2013

The Word That Shall Not Be Spoken

Thomas H. Lee, MD, The New England Journal of Medicine, Nov. 7, 2013 Added on Nov, 7, 2013