Proven Performance in Medical Practices
and Ambulatory Settings

If you are looking to enhance performance and improve outcomes, then it’s critically important for your organization to deliver the highest quality of patient care possible. That means making a commitment to your patients, physicians and staff to improve satisfaction across the continuum of care. Press Ganey builds on that commitment to deliver better patient care in your practice.



Featured Case Study:

How an Academic Medical Group Met the Challenge of Service Excellence

(Oklahoma)

OU Physicians, Oklahoma's largest physicians group, adopted Press Ganey's medical practice survey solution – Patient Visit InsightsSM– in 2007. The first survey results reinforced for leaders that though its specialized, multidisciplinary care was of the highest quality, consumers still thought of the broader enterprise as the old state teaching hospital for indigent care and not the first choice for medical treatment. The survey results served as a wake-up call that helped spark a performance improvement initiative spanning the entire medical enterprise of the OU Physicians clinics and the other medical facilities at the University of Oklahoma Health Sciences Center. A new program called EXCEL established new standards of employee behavior that placed a premium on customer service and high-quality treatment. These standards were linked to measurable goals which were, in turn, linked to financial incentives, a relationship that gave everyone a stake in the game, from the entry-level clinic staffer to the top physician.




2014 Strategic Insights
 

To improve the quality of care, enhance the patient experience and drive greater efficiencies across the continuum, Press Ganey captures the voice of the patient to better understand and improve patient satisfaction. Utilizing advanced analytics and leveraging the industry's deepest patient experience data, Press Ganey enables providers to better understand specific opportunities for patient satisfaction improvement and healthcare performance improvement. Press Ganey offers advisory services and strategic consulting designed to deliver patient experience improvement.