Client Perspectives

Watch short videos featuring client hospital leaders sharing their perspectives
on topics such as:

 


 


Susan Osborne quote from video

VALUE-BASED PURCHASING

PATIENT SATISFACTION PERFORMANCE SUITESM

 

Susan Osborne

SUSAN OSBORNE

Vice President, Service Excellence, Piedmont Healthcare, Atlanta, Ga. [0:37]

Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital - Memphis,
Memphis, Tenn. [1:09]




RELATIONSHIP BETWEEN SATISFACTION AND CLINICAL QUALITY

 

Bruce Merrell

BRUCE MERRELL

President, St. Mary’s Hospital (SSM Health Care),
Centralia, Ill. [1.00]

Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital - Memphis,
Memphis, Tenn. [0:57]




PRESS GANEY IMPROVEMENT PORTAL ® (patent pending)

 

Bruce Merrell

BRUCE MERRELL

President, St. Mary’s Hospital (SSM Health Care),
Centralia, Ill. [0:47]

Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital - Memphis,
Memphis, Tenn. [1:36]






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