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Client Perspectives

Watch short videos featuring client hospital leaders sharing their perspectives
on topics such as:



Susan Osborne quote from video

VALUE OF WORKING WITH PRESS GANEY

VALUE-BASED PURCHASING
Ioan Duca

IOAN DUCA

Service Excellence Officer, University of Toledo, Medical Center, Toledo, Ohio [0:46]		 Susan Osborne

SUSAN OSBORNE

Vice President, Service Excellence, Piedmont Healthcare, Atlanta, Ga. [0:37]


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PATIENT SATISFACTION PERFORMANCE SUITESM



Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital ‐ Memphis, Memphis, Tenn. [1:09]
Multiple Clips

All patient satisfaction clips. [1:45]


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RELATIONSHIP BETWEEN SATISFACTION AND CLINICAL QUALITY



Ioan Duca

IOAN DUCA

Service Excellence Officer, University of Toledo,Medical Center, Toledo, Ohio [1:14]
Bruce Merrell

BRUCE MERRELL

President, St. Mary’s
Hospital (SSM Health Care),
Centralia, Ill. [1:00]
Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital ‐ Memphis, Memphis, Tenn. [0:57]
Multiple Clips

All satisfaction/quality clips. [3:33]


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PRESS GANEY IMPROVEMENT PORTALSM (patent pending)



Bruce Merrell

BRUCE MERRELL

President, St. Mary’s
Hospital (SSM Health Care),
Centralia, Ill. [0:47]
Derick Ziegler

DERICK ZIEGLER

CEO, Baptist Memorial Hospital ‐ Memphis, Memphis, Tenn. [1:36]
Multiple Clips

All Improvement Portal clips. [3:27]


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INTERNATIONAL

Press Ganey Performance Solutions

IMPROVEMENT PORTAL
Improvement Portal

GAIN INSTANT ACCESS INTO CURRENT PERFORMANCE
The Press Ganey Improvement PortalSM (patent pending) is an innovative online gateway that gives you real-time insight into your organization's current performance and access to best-in-class improvement resources.

Learn more >