Proven Performance in Home Care

Every encounter, every phone call and every touch a patient experiences with your home care agency is an opportunity to improve their satisfaction with your services. Better care means higher satisfaction, which dramatically affects the strength and financial performance of your agency.



Featured Case Study:

A New Mission for Kaiser Home Care


In 2010 Kaiser Permanente partnered with Press Ganey for data and improvement advice, and then hired a national service quality consultant for home care. She followed dozens of front-line home health workers as they made patient visits in California, Hawaii and the Pacific Northwest and interviewed many others at nine Kaiser agencies. She compiled reports on her findings and conducted two major presentations to all staff at regional events. Kaiser officials hold monthly phone calls to ensure the promotion of best practices. Those and other efforts have yielded clear areas of potential improvement: communication, patient engagement, and courtesy and respect. In addition, Kaiser has been working on an effort to reduce hospital readmissions, showing the clear relationship between higher patient satisfaction and quality of care in integrated delivery networks.




2014 Strategic Insights
 

As an industry leader in analytics-based healthcare performance improvement, Press Ganey uses deep patient experience data to help healthcare organizations drive operational efficiency and increased patient satisfaction. Press Ganey utilizes proprietary surveys to capture the voice of the patient and provide meaningful and actionable insights into all aspects of the patient experience across the care continuum. The company's solutions help providers meet CAHPS requirements, improve value-based purchasing performance and deliver meaningful improvement to the patient experience. Press Ganey's team of expert patient satisfaction improvement advisors partners with organizations to drive success, working closely to implement best practices for patient experience, and employee and physician engagement.