Making the Case for Strong Health Care Performance
For more than 25 years, our mission has been to support your pursuit of high-quality, efficient care. As the complexity of health care escalates, the need to capture the voice of each patient and interpret these insights into actionable improvement plans is greater than ever.
Harnessing a unique integrated data platform, our clinicians, behavioral scientists and statisticians enable you to view the entire patient experience through new eyes. Our sophisticated analytics help you discover and prioritize key performance improvement efforts. We reveal opportunities to enhance patient care, improve outcomes, and control costs. This clarity helps you better understand how each point of care affects every patient.
Need further proof? See firsthand in our featured case studies how we’ve helped other health care organizations like yours achieve better outcomes through improved performance.
| || |
Improving quality of care begins with understanding your stakeholders – patients, employees and physicians – so you can focus efforts on driving performance.
Featured Case Study: Learn how Our Lady of the Lake Regional Medical Center's potent combination of process changes, shared decision-making and new organizational structure around service excellence led to an improved overall rating on HCAHPS.
Read more about Our Lady of the Lake Regional Medical Center >
| || |
Measuring and improving patient satisfaction can help your organization save time and money – especially when it comes to improved pay-for-performance, patient loyalty and reduced malpractice costs.
Featured Case Study: Read how OU Physicians' Patient Visits InsightsSM survey results led to the development of a new program called EXCEL, which established new standards of employee behavior that placed a premium on customer service and high-quality treatment.
Read more about OU Physicians >
| || |
Driving long-term financial performance depends greatly on patient satisfaction. You’ll see that it dramatically leads to improved clinical outcomes and stronger financial results for your agency.
Featured Case Study: It’s a proven fact: good patient satisfaction scores lead to better patient outcomes. See how Kaiser Permanente’s dedication to quality improvement in their home care agencies led to the successful identification of several areas in need of improvement.
Read more about Kaiser Permanente >