Deirdre Mylod, PhD

Executive Director, Institute for Innovation and Senior Vice President, Research & Analytics



Measuring and quantifying the intangible—feelings and perceptions, fears, doubts, anxiety and uncertainty—and uniting insights from the patient voice with quantitative measures of care processes and outcomes has the power to uncover profound insights. It is this intersection of social science and business intelligence, the art of delivering compassionate care with an evidence base of processes and outcomes that drives the work we do and enables us to reduce patient and caregiver suffering across the health care continuum.

Professional Biography 

Deirdre Mylod, PhD, joined Press Ganey in 1997 and currently serves as the executive director of the organization’s Institute for Innovation and senior vice president of Research & Analytics. In this joint role, she is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process and outcomes. Through the Institute, Mylod partners with leading health care providers to study and implement transformative concepts for improving the patient experience.


As a prominent thought leader within Press Ganey and the industry, regularly lectures on such topics as public policy, legislation and the future of the patient experience. She is the architect of Press Ganey’s Suffering Framework, which reframes the view of the patient experience as a means to understand unmet patient needs and reduce patient suffering.  She has extensive expertise in survey development, methodology and statistics. 

Deirdre Mylod, PhD, Press Ganey

Throughout her time at Press Ganey, Mylod has served in a variety of key leadership roles. Most recently, she served as the vice president of Improvement Services, during which she oversaw the organization’s Client Improvement Management teams. These teams offer clients quality-improvement strategy and solutions to enhance their performance in patient evaluations of care. Previously, she was responsible for developing Press Ganey’s HCAHPS initiative and managing clients’ participation in state-reporting projects. Mylod currently serves as Press Ganey’s liaison to the National Quality Forum (NQF) and has served on committees on public reporting through the NQF. Mylod holds a master’s degree and a PhD in psychology from the University of Notre Dame.

As a social scientist and prominent thought leader within Press Ganey and the industry, Deirdre regularly lectures on key topics such as public policy, legislation and the future of the patient experience, she also has extensive expertise in survey development, methodology and statistics.
Speaking Topics
  • Census Based Surveying
  • Compassionate Connected Care
  • Culture
  • End of Life care
  • HCAHPS
  • Hospice CAHPS
  • Patient Experience Improvement
  • Population Health/Segmentation
  • Science of Measurement
  • Value Based Purchasing
Selected Articles & Publications

To ​What ​Extent ​Does ​Hourly ​Rounding ​Impact ​Patient ​Experience Scores? (Becker’s Hospital Review, by Kelly Gooch, 6/24/16)

Compassion and Productivity (ADVANCE for Nurses, by Deirdre Mylod, Christy Dempsey and Emily Cramer, 12/11/16)

What Makes Doctors Value Patient Feedback (Harvard Business Review, by Thomas H. Lee and Deirdre Mylod, 11/30/15)

A Framework for Reducing Suffering in Health Care (Harvard Business Review, by Thomas H. Lee and Deirdre Mylod, 11/14/13)

Recent & Upcoming Engagements
VIEW ALL UPCOMING EVENTS
Request a Speaker

Please provide some details regarding your event and/or organization so that we can address your request as quickly and efficiently as possible.

A Press Ganey representative will contact you within two business days to follow up on your request and to discuss next steps.

Alternatively, contact us directly via email at Speakers@pressganey.com, or call +1-800-232-8032

FIRST NAME (REQUIRED)
LAST NAME (REQUIRED)
ORGANIZATION (REQUIRED)
EVENT DATE
EVENT INFORMATION
SPEAKER REQUESTED
TOPIC
BUDGET RANGE
PHONE
E-MAIL (REQUIRED)
I PREFER CONTACT BY... Phone Email Either
SEND REQUEST