Culture is the most important among behavior-shaping factors in a system. A checklist in the operating room does not keep patients safe, but a team in the OR that thinks together using that checklist, helps quite a bit. Behind each forcing function, there are people choosing to do it and that's why culture is considered the strongest factor.
Craig Clapper was a founding Partner of HPI. Mr. Clapper has over 25 years of experience improving reliability in nuclear power, transportation, manufacturing and health care. He specializes in cause analysis (including nuclear power events and component failures, commercial aviation components, and the Texas A&M bonfire structure collapse), reliability improvement (including Feed Water & Main Turbine systems in nuclear power, manufacturing at Baker Hughes, and chemotherapy processes at St Jude’s Children’s Hospital), and safety culture improvements (for Duke Energy, U.S. Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and others). He now is the lead consultant on several safety culture engagements for health care systems.
Prior to forming HPI, Mr. Clapper was the Chief Operating Officer of Performance Improvement International, Chief Engineer for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station. He is a registered professional engineer in Ariz., has a Master in Business Administration, and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).