Safety Culture

Engage Caregivers to Strengthen Safety Culture and Improve the Patient Experience

A patient-centered culture is defined by caregivers that are engaged to deliver safe, reliable, high-quality care. Organizations that foster a culture committed to safety improve quality of care, deliver better patient and caregiver experiences, and better outcomes.

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Assess the safety culture of the organization through direct feedback from employees, nurses and physicians to understand the level of organizational focus on safety and develop targeted programs to make safety a top priority.

Understand Workplace Behaviors to Build a Culture of Patient Safety

Assessing safety culture at the organization and work unit-level supports awareness of patient safety issues, identifies strengths and concerns, and evaluates the impact of patient safety interventions and performance over time. Press Ganey captures caregiver attitudes and perceptions of relevant issues and workplace activities related to patient safety, allowing your organization to assess feedback related to the primary factors impacting safety: prevention and reporting; resources and teamwork; and pride and reputation.

The safety culture survey can be integrated into one administration with an employee, Magnet Recognition Program®-compliant nursing and physician engagement survey to ensure the right employees get the right questions at one time, reducing survey burden, boosting participation rates and providing robust reporting representative of the spectrum of the health care workforce.

Press Ganey offers a proprietary safety culture survey and the Agency for Healthcare Research and Quality’s (AHRQ) Hospital Survey on Patient Safety Culture.

Powerful Insights Enable Greater Focus on Key Safety Culture Priorities

The Engagement Portal delivers results and deep insights through an intuitive, web-based solution. The interactive reporting system delivers the most meaningful metrics for leaders at all levels, including engagement scores, strengths and concerns and other key performance metrics.

Strive to Become a Zero Event Organization

For organizations who need help building culture focused on safety and high reliability performance, Press Ganey partners with leaders to help achieve zero harm and reduce Serious Safety Event Rates (SSER®) through the high reliability science and practices of our HPI method. Our unique approach has helped organizations achieve and sustain an 80% or better reduction in Serious Safety Event Rates within two years. Learn more.