Telemedicine for Medical Practice Surveys

Improve the Patient Experience with Virtual Visit Data Capture and Measurement

Key Benefits

Gain powerful comparative insights: Compare patients’ perceptions of their telemedicine visits with those of traditional brick-and-mortar medical practice visits and gain powerful insights into performance improvement opportunities.
Understand unique characteristics of the telemedicine setting: Obtain a deep understanding of how technology affected the patient experience.
Leverage improvement expertise: Patient experience advisors will partner with you to help drive improvement of the patient experience in your organization in the areas that matter most to your overall performance.

What it is

Offering timely, flexible access to high-quality care is a top patient priority that leading medical practices are addressing today through telemedicine services. Just as with traditional health care delivery models, a deep understanding of patients’ perceptions of their care experience during a telemedicine visit is imperative in order for medical practices to gain valuable insights into how they are performing against key drivers of patient loyalty, improve their delivery of care and, ultimately, grow their business. The Telemedicine for Medical Practice surveys support accurate measurement of the patient experience in this emerging care delivery setting with the same benchmarking, reporting and data rigor included in all Press Ganey surveys. 

The survey is offered in two versions to address the unique characteristics of a partially virtual and fully virtual telemedicine visit. 

  • A partially virtual visit closely resembles a traditional brick-and-mortar office encounter. The encounter includes appointment scheduling, the physical in-office visit, registration and an in-person nurse interaction, but the physician encounter is virtual (via video or another virtual medium). As such, this survey includes questions pertaining to a typical in-office visit.
  • A fully virtual visit occurs when the patient and the provider are located in their unique spaces and the entire encounter takes place via a video connection. Therefore, this survey does not include questions pertaining to an in-person visit, such as registration or interaction with a nurse or assistant.