Assess individual hospitalists according to patient satisfaction scores.
Benchmark hospitalists according to patient satisfaction scores with “apples-to-apples” comparison vs. comparison to non-hospitalist practitioners (e.g., obstetricians) within the hospital.
Align bonuses to individual (vs. group) patient satisfaction performance.
Track hospitalists’ patient satisfaction performance over time and assess performance coaching effectiveness.
What it is
Approximately half of the hospitals in the U.S. utilize the hospitalist model (physicians whose primary professional focus is the general medical care of hospitalized patients). Within those facilities, hospitalists are pivotal to the overall patient experience and directly impact the reputation of the hospital. Press Ganey offers a provider-specific Hospitalist Solution that drives rapid improvement of patient satisfaction in hospitalist programs.
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