OAS CAHPS Regulatory Survey

Optimize Your Potential in the Outpatient and Ambulatory Surgery Market

Key Benefits

Comparative performance insight: Gauge your progress with meaningful comparative benchmarks against the nation’s largest set of ambulatory surgery providers, including a robust database of 68 surgical specialties for direct service-line comparisons.

Targeted insights: Pinpoint improvement opportunities with drill down reporting on each each surgery/procedure and patient demographics.
Leverage improvement expertise: Patient Experience Advisors will partner with you to help drive improvement of the patient experience in your organization in the areas that matter most to your overall performance.
Benefit from CAHPS experience: Press Ganey has more expertise than any other organization, administering CAHPS for over 9,800 organizations.
Keep up with regulatory changes: To help you stay informed of upcoming requirements, our regulatory reporting experts provide ongoing tracking and communication of CMS updates, distilling over 3,000 pages of CMS rule making, annually.  

What it is

Becoming the outpatient and ambulatory surgery center of choice is dependent upon your ability to create a satisfying care experience for your patients in a supportive environment and ensure superior clinical outcomes. Press Ganey’s Ambulatory Surgery solution can help you create patient experiences that will earn loyalty and drive revenue from referrals.

The Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) survey tool is designed to measure the experiences of care for patients who visited Medicare-certified hospital based outpatient departments (HOPDs) or freestanding ambulatory surgery centers (ASCs) for a surgery or procedure. In January 2016, the Centers for Medicare and Medicaid Services (CMS) began voluntary monthly data collection and is now publicly reporting data collected during the voluntary collection periods. Voluntary data collection provides outpatient and ambulatory surgery centers with valuable insights about the patient experience, helps focus improvement efforts and positions your organization for optimal performance when the official OAS CAHPS survey is linked to reimbursement. Press Ganey is a CMS-certified vendor for the OAS CAHPS regulatory survey.

Press Ganey can help you fulfill the OAS CAHPS survey as well as provide enhanced measurement to uncover opportunities to improve overall care, coordination and patient experience at your surgery center. With continuous data collection, we support your goals by providing valuable insights about the patient experience to help focus improvement efforts and position your organization for optimal performance.