HPI Press Ganey Patient Safety Organization (PSO)

Share and Learn from Patient Safety Data and Peer Communities to Prevent Harm 

Key Benefits

Provides federal protection of legal privilege and confidentiality of safety event information
Facilitates sharing of tested and targeted strategies for preventing harm
Offers insights based on aggregate analysis of patient safety event and root cause data

What it is

To be successful in the journey to zero harm, organizations must better track safety event information, uncover root causes and be transparent – sharing often sensitive and culpable details to learn from each other. Under the Patient Safety and Quality Improvement Act, PSOs facilitate industry-wide sharing and learning through federal protection of legal privilege and confidentiality of safety event information.

Health care organizations with more than 50 beds are required to join a PSO, unless they meet the requirement through an alternative method. To help organizations meet this requirement, Press Ganey has established the HPI Press Ganey PSO.

Officially listed with the Agency for Healthcare Research and Quality (AHRQ), the HPI Press Ganey PSO is a legally-protected, confidential forum for PSO members to learn from each other, gain insights based on aggregate analysis of patient safety event data and root cause data and share tested and targeted strategies for preventing harm. 

It's the first PSO with members who exclusively use the HPI Press Ganey Safety Event Classification® (SEC®), Serious Safety Event Rate® (SSER®) and Cause Analysis methodologies. Interested organizations do not have to be Press Ganey clients to join the HPI Press Ganey PSO.

To facilitate learning among health care peers – as well as safety experts in health care, nuclear power and aviation industries – the HPI Press Ganey PSO offers three primary forums for members: 

Safety Event Classification Advisory Panel - Once a month, hear this panel of practicing safety leaders formally review and discuss challenging classification cases submitted by you and other PSO members. This includes support for inter-rater reliability and classification alignment. Decisions are published in a members-only Case Law Library.

Cause Analysis Grand Rounds - Learn from HPI Press Ganey safety experts during this monthly deep dive into specific cause analysis topics and events.

  • As an accredited learning forum, you'll also earn one hour of continuing education credits (CE) - for each Grand Rounds session you attend - to enhance your safety credentials and build your knowledge of cause analysis methodologies, best practices and solutions.
  • In support of improving patient care, Press Ganey is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Safe Tables - Participate in legally-protected, open forums to initiate, exchange and discuss safety issues and lessons learned with other PSO members experiencing similar issues at their own organizations.

  • Facilitated quarterly, Safe Tables take place in a variety of formats from less-structured roundtables to more formal presentations focused on particular topics.
  • Members are also welcome to request Safe Table topics to discuss a setting-specific or unique safety issue with a smaller group of PSO members facing similar issues.

The HPI Press Ganey PSO also provides Safety Risk Alerts notifying members of evident proximate causes, system conditions and/or root causes to prompt consideration of the existence of these conditions in health care organizations and recommend remedial action or corrective action as needed.

Learn More about the HPI Press Ganey PSO. CONTACT US or Call 800-232-8032.